Skip to content
Business productivity

Connect Sysaid to any app with two-way sync.

Two-way sync Sysaid across all your CRMs, databases, data warehouses, EDI systems, and AI tools, with custom workflows tailored to your data.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Object catalog

What Stacksync syncs in Sysaid.

These objects sync between Sysaid and any connected system, with field-level mapping and conflict resolution. Custom fields are picked up from the live schema where Sysaid exposes them.

Incidents
Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields.
Service Requests
Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system.
Problems
Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store.
Changes
Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows.
Users
End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current.
Assets
Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth.
Configuration Items (CIs)
CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view.
Companies
Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database.
Custom Fields
Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names.
API surface

How Stacksync connects to Sysaid.

The connector runs on Sysaid's native API. Stacksync manages authentication, rate limits, retries, and schema changes so your team does not maintain integration code.

Connection
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.

Sync directions

  • Read Supported
  • Write Supported
  • Change data capture Not available
  • Webhooks Supported
What ships with Sysaid

Connect Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every connection.

Real-time

Two-way sync

Changes in Sysaid instantly reflect across connected systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Sysaid record.

Observability

Monitoring

Track your Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions.

Use cases

What teams run on the Sysaid connector.

SysAid is the ITSM and help-desk system of record for IT teams, owned by ITSM administrators and IT operations. Service records (incidents, service requests, problems, and changes) are its core, alongside a CMDB of assets and configuration items and a directory of users, groups, and companies. Because every IT ticket, SLA, and asset relationship is captured here, it is both the system of engagement agents work in and the source other teams read from for reporting, provisioning, and cross-tool automation.

  • ITSM administrators
  • IT operations managers
  • Service desk leads
  • IT / systems administrators

  1. Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.

  2. Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.

  3. Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.

  4. Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.

  5. Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.

  6. Two-way sync Incidents and Service Requests between SysAid and an operational Postgres database so engineering, on-call, and internal tools update tickets in SQL while the service desk keeps working in SysAid, with status and assignee changes flowing both ways.

All Sysaid integrations

Pick the system you need to keep in sync with Sysaid. Each page covers the sync setup, field mapping, and common workflows for that pair.

CRM · 45

ERP · 38

Database · 50

Data warehouse · 29

Business productivity · 39

Accounting and finance · 17

How it works

Set up Sysaid in minutes, without APIs.

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Sysaid with its native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Sysaid objects to sync — Stacksync auto-detects the schema, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Sysaid database
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo

FAQ

Sysaid connector FAQ

What can I sync with the Sysaid connector?

Sysaid's core objects — Incidents, Service Requests, Problems, Changes and custom fields — can sync with any of 302 other systems. Every integration is real-time and bidirectional, with field-level mapping and conflict resolution.

How does Stacksync connect to Sysaid?

Via REST API (JSON), authenticated with Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.. Changes are detected as follows — webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.. Stacksync manages rate limits, retries, and schema changes automatically.

Is the Sysaid connector two-way?

Yes. Changes made in Sysaid propagate to the connected system and vice versa, in milliseconds. One-way flows are also supported when a direction should stay read-only.

How long does a Sysaid integration take to set up?

Most Sysaid integrations go live in minutes: authenticate Sysaid and the other system, pick objects and fields, and enable the sync. No code and no infrastructure to manage.

Is Sysaid data secure in transit?

Stacksync is SOC 2 Type II, ISO 27001, GDPR and HIPAA compliant. Sysaid data is encrypted in transit, and a zero-persistent-storage architecture means records are not retained after a sync operation.

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own