Real-time
Two-way sync
Changes in Active Directory or Sysaid instantly reflect in both systems. No stale data, no manual imports.
Security and identity ⇄ Business productivity
Active Directory to Sysaid integration — real-time, two-way sync
Keep Active Directory and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Active Directory and Sysaid
Keep the users, groups, and profile details that Sysaid and Active Directory share consistent in real time, so who can work in Sysaid always matches who your directory in Active Directory says belongs there.
Active Directory is where a company records who its people are: their accounts, the groups and roles they hold, and the attributes attached to each one. Sysaid is where a slice of those same people do their work, as agents, members, or seats, and every one of them needs a matching account with the right access. When a directory and a productivity tool are maintained by hand, someone added, moved, or offboarded in one becomes a stale entry in the other within the hour.
Stacksync syncs Service Requests, Problems, Changes, Users in Sysaid with Organizational contacts, Users, Groups, Group memberships in Active Directory bi-directionally and in real time. A user created, renamed, moved between groups, or deactivated in either system updates the matching record in the other within seconds, with field-level mapping and conflict resolution in place of CSV uploads and nightly IT batch jobs.
That matters most at the edges of employment. When both systems agree on who has an account, which groups they belong to, and whether they are still active, granting access on day one and revoking it on the last day stops being a manual checklist that trails the directory.
Common use cases
- 01 Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.
- 02 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
- 03 Read Devices and service principals into a database for identity, asset, and license inventory across the tenant.
- 04 Two-way sync Users and Groups between Microsoft Entra ID and an HRIS or Postgres so joiners, movers, and leavers provision and deprovision automatically.
Common sync patterns
One record per person
People matched across both systems on email or an external ID stay linked, so every account and action in Sysaid ties back to the right identity in Active Directory.
Provision access when someone joins
A user added to Active Directory, or moved into a group inside it, gets the matching account or membership created in Sysaid, so a new hire can start working without a separate setup ticket.
Close access when someone leaves
When a user is disabled or removed in Active Directory, their account in Sysaid is deactivated in step, so offboarding shuts down access everywhere instead of leaving a live login behind.
What you can sync between Active Directory and Sysaid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Active Directory objects | Sysaid objects | How this pairing syncs | |
|---|---|---|---|
| Users User accounts in Entra ID and on-prem AD DS; synced two-way to create, update attributes, and enable or disable accounts. | Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Devices Registered and joined device objects; typically read into a database for inventory and compliance reporting. | Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. | Devices is specific to Active Directory and Changes to Sysaid — each maps to any object or custom field on the other side. | |
| Directory roles Admin role assignments (directoryRole); read for access reviews and least-privilege governance. | Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. | Directory roles is specific to Active Directory and Assets to Sysaid — each maps to any object or custom field on the other side. | |
| Service principals & applications App registrations and enterprise apps; read-mostly for entitlement and license inventory. | Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. | Service principals & applications is specific to Active Directory and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side. | |
| Organizational units On-prem AD DS containers (LDAP organizationalUnit) used to scope which users and groups a sync includes. | Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. | Organizational units is specific to Active Directory and Companies to Sysaid — each maps to any object or custom field on the other side. | |
| Organizational contacts Directory contact objects (orgContact); synced for shared address-book and CRM person records. | Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. | Organizational contacts is specific to Active Directory and Custom Fields to Sysaid — each maps to any object or custom field on the other side. |
How changes propagate between Active Directory and Sysaid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Active Directory Sysaid Sub-second propagation
DetectionActive Directory notifies Stacksync of record changes through webhook events. Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Sysaid Active Directory Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Active Directory through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Active Directory: Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Active Directory ⇄ Sysaid
Connect Active Directory and Sysaid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Active Directory–Sysaid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Active Directory or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Active Directory or Sysaid record.
Observability
Monitoring
Track your Active Directory ⇄ Sysaid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Active Directory and Sysaid.
How the Active Directory and Sysaid connectors work
Active Directory
- Integration surface
- Microsoft Graph REST API (Entra ID / cloud) and LDAP/LDAPS (on-premises AD DS)
- Authentication
- OAuth 2.0 via the Microsoft identity platform — an app registration with application or delegated permissions (e.g. User.ReadWrite.All, Group.ReadWrite.All) and admin consent; on-prem AD DS uses a bound service account over LDAPS.
- Change detection
- Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling.
- Capabilities
- read · write · webhooks
- Rate limits
- Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works
How to connect Active Directory to Sysaid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Active Directory and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Active Directory
connected
Sysaid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Active Directory and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Active Directory ⇄ SysaidCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Active Directory SysaidCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Active Directory and Sysaid integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Active Directory and Sysaid: authenticate both systems, choose the objects to sync (such as Active Directory's Users and Devices), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Active Directory and Sysaid connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Active Directory–Sysaid integration in-house.
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Yes — Stacksync ships production-grade connectors for both Active Directory and Sysaid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Active Directory: Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling. On Sysaid: Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Sysaid side: Service Requests, Problems, Changes, Users, plus custom fields where Sysaid exposes them. On the Active Directory side: Organizational contacts, Users, Groups, Group memberships. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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Active Directory ⇄ Quip -
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Sysaid ⇄ Jumpcloud - Sysaid ⇄ Azure Active Directory
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Sysaid ⇄ Okta -
Sysaid ⇄ Onelogin
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