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Database ⇄ Business productivity

Amazon DynamoDB to Sysaid integration — real-time, two-way sync

Keep Amazon DynamoDB and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Amazon DynamoDB and Sysaid

Mirror Sysaid's data into Amazon DynamoDB so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Sysaid through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Amazon DynamoDB.

Stacksync mirrors Users, Assets, Configuration Items (CIs), Companies from Sysaid into DynamoDB Streams, Global Tables, Time to Live (TTL), Tables in Amazon DynamoDB and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Sysaid, so the tool and the database never disagree.

Common use cases

  • 01 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
  • 02 Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.
  • 03 Backfill or migrate records into DynamoDB from another database using BatchWriteItem, then keep the two stores in continuous sync.
  • 04 Mirror a high-write DynamoDB table into a relational database so teams can join NoSQL application data against relational tables for reporting.

Common sync patterns

Read Sysaid with a query

Records from Sysaid are ordinary rows in Amazon DynamoDB; join them, index them, and use them in application logic without touching the vendor API.

Automate Sysaid from your codebase

Write to the synced tables in Amazon DynamoDB and Stacksync propagates the change into Sysaid, replacing custom integration code.

React to changes as they happen

Updates in Sysaid arrive as row changes in Amazon DynamoDB, so triggers, jobs, and services can respond in near real time.

What you can sync between Amazon DynamoDB and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Amazon DynamoDB objects Sysaid objects How this pairing syncs
Items Individual schemaless records (attributes up to 400 KB each); read with GetItem, Query, and Scan and written with PutItem or BatchWriteItem, so write is supported here. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Items is specific to Amazon DynamoDB and Users to Sysaid — each maps to any object or custom field on the other side.
Global secondary indexes (GSIs) Alternate key projections that let you Query by non-key attributes without a full table Scan; read-only views maintained automatically by DynamoDB. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Global secondary indexes (GSIs) is specific to Amazon DynamoDB and Assets to Sysaid — each maps to any object or custom field on the other side.
Local secondary indexes (LSIs) Extra sort keys within the same partition key, defined at table creation; queried like the base table for alternate access patterns. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Local secondary indexes (LSIs) is specific to Amazon DynamoDB and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
DynamoDB Streams Ordered item-level change records (INSERT, MODIFY, REMOVE) with old/new image views and 24-hour retention; the native change-data-capture source Stacksync reads for near-real-time sync. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. DynamoDB Streams is specific to Amazon DynamoDB and Companies to Sysaid — each maps to any object or custom field on the other side.
Global Tables Multi-region, active-active replicas of a table kept in sync by DynamoDB; each region is read and written locally with last-writer-wins conflict resolution. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Global Tables is specific to Amazon DynamoDB and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Time to Live (TTL) Per-item expiry timestamps; DynamoDB deletes expired items in the background and emits a Streams REMOVE record for each deletion. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Time to Live (TTL) is specific to Amazon DynamoDB and Incidents to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Amazon DynamoDB and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Amazon DynamoDB Sysaid Sub-second propagation

DetectionChanges in Amazon DynamoDB are captured at the source via change data capture — no polling loop against its API. DynamoDB Streams emit ordered item-level change records (INSERT, MODIFY, REMOVE) with KEYS_ONLY, NEW_IMAGE, OLD_IMAGE, or NEW_AND_OLD_IMAGES views.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Amazon DynamoDB Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Amazon DynamoDB as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Amazon DynamoDB: Throughput is metered in read/write capacity units (provisioned or on-demand): 1 WCU = one 1 KB write per second, 1 RCU = one strongly-consistent 4 KB read per second. Exceeding capacity or the ~3,000 RCU / 1,000 WCU per-partition ceiling returns ProvisionedThroughputExceededException with throttling.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Amazon DynamoDB ⇄ Sysaid

Connect Amazon DynamoDB and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Amazon DynamoDB–Sysaid connection.

Real-time

Two-way sync

Changes in Amazon DynamoDB or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Amazon DynamoDB or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Amazon DynamoDB or Sysaid record.

Observability

Monitoring

Track your Amazon DynamoDB ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Amazon DynamoDB and Sysaid.

How the Amazon DynamoDB and Sysaid connectors work

Amazon DynamoDB

Integration surface
AWS SDK / low-level HTTPS JSON API at dynamodb.<region>.amazonaws.com (PutItem, GetItem, UpdateItem, DeleteItem, Query, Scan, BatchWriteItem, TransactWriteItems), plus PartiQL (ExecuteStatement) for SQL-style access and DynamoDB Streams for change capture.
Authentication
AWS Signature Version 4 (SigV4) signed requests using an IAM access key ID and secret key, or temporary STS credentials from an assumed IAM role; IAM policies scope access down to table and item level.
Change detection
DynamoDB Streams emit ordered item-level change records (INSERT, MODIFY, REMOVE) with KEYS_ONLY, NEW_IMAGE, OLD_IMAGE, or NEW_AND_OLD_IMAGES views and 24-hour retention, read via shard iterators (or Kinesis Data Streams for longer retention). No native HTTP webhooks.
Capabilities
read · write · CDC
Rate limits
Throughput is metered in read/write capacity units (provisioned or on-demand): 1 WCU = one 1 KB write per second, 1 RCU = one strongly-consistent 4 KB read per second. Exceeding capacity or the ~3,000 RCU / 1,000 WCU per-partition ceiling returns ProvisionedThroughputExceededException with throttling.

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Amazon DynamoDB to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Amazon DynamoDB and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Amazon DynamoDB connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Amazon DynamoDB and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Amazon DynamoDB ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Amazon DynamoDB Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Amazon DynamoDB and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 543 integrations available for Amazon DynamoDB and Sysaid.

Popular · 8 of 543
All Amazon DynamoDB integrations All Sysaid integrations Browse all integrations
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