Real-time
Two-way sync
Changes in Infor CloudSuite or Sysaid instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Infor CloudSuite to Sysaid integration — real-time, two-way sync
Keep Infor CloudSuite and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Infor CloudSuite and Sysaid
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Infor CloudSuite.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Changes, Users, Assets, Configuration Items (CIs) in Sysaid with Customers, Suppliers / vendors, Sales orders, Purchase orders in Infor CloudSuite bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
- 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
- 03 Replicate ERP data into a warehouse for reporting without building custom ION integrations.
- 04 Keep supplier and purchase order data aligned with procurement and AP automation tools.
Common sync patterns
Where Infor CloudSuite is the HR or people system of record
Worker and organization data from Infor CloudSuite stays current in Sysaid, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Sysaid faces customers and Infor CloudSuite carries account records
Order, invoice, or account status from Infor CloudSuite appears alongside the customer in Sysaid, so front-line teams answer from live data.
What you can sync between Infor CloudSuite and Sysaid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor CloudSuite objects | Sysaid objects | How this pairing syncs | |
|---|---|---|---|
| Items Product and material masters synced to commerce, CRM, and planning tools. | Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. | Items is specific to Infor CloudSuite and Service Requests to Sysaid — each maps to any object or custom field on the other side. | |
| Customers Account masters matched against CRM records in two-way syncs. | Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. | Customers is specific to Infor CloudSuite and Problems to Sysaid — each maps to any object or custom field on the other side. | |
| Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. | Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. | Suppliers / vendors is specific to Infor CloudSuite and Changes to Sysaid — each maps to any object or custom field on the other side. | |
| Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. | Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. | Sales orders is specific to Infor CloudSuite and Users to Sysaid — each maps to any object or custom field on the other side. | |
| Purchase orders Supply-side documents shared with procurement and supplier portals. | Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. | Purchase orders is specific to Infor CloudSuite and Assets to Sysaid — each maps to any object or custom field on the other side. | |
| Invoices Billing documents synced to finance and reporting systems. | Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. | Invoices is specific to Infor CloudSuite and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side. |
How changes propagate between Infor CloudSuite and Sysaid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Infor CloudSuite Sysaid Interval-based propagation
DetectionStacksync polls Infor CloudSuite for changes on an incremental schedule, reading only records changed since the previous pass. Event-style BOD publications through Infor ION where configured.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Sysaid Infor CloudSuite Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Infor CloudSuite through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Infor CloudSuite: Subject to the ION API gateway's rate limiting policies for the tenant.
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Infor CloudSuite ⇄ Sysaid
Connect Infor CloudSuite and Sysaid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CloudSuite–Sysaid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor CloudSuite or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor CloudSuite or Sysaid record.
Observability
Monitoring
Track your Infor CloudSuite ⇄ Sysaid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor CloudSuite and Sysaid.
How the Infor CloudSuite and Sysaid connectors work
Infor CloudSuite
- Integration surface
- REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
- Authentication
- OAuth 2.0 via Infor OS / ION API credentials
- Change detection
- Event-style BOD publications through Infor ION where configured; otherwise polling
- Capabilities
- read · write
- Rate limits
- Subject to the ION API gateway's rate limiting policies for the tenant.
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works
How to connect Infor CloudSuite to Sysaid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor CloudSuite and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor CloudSuite
connected
Sysaid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor CloudSuite and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor CloudSuite ⇄ SysaidCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor CloudSuite SysaidCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor CloudSuite and Sysaid integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Infor CloudSuite and Sysaid: authenticate both systems, choose the objects to sync (such as Infor CloudSuite's Items and Customers), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Infor CloudSuite and Sysaid records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Infor CloudSuite and Sysaid connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Infor CloudSuite–Sysaid integration in-house.
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Yes — Stacksync ships production-grade connectors for both Infor CloudSuite and Sysaid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Infor CloudSuite: Event-style BOD publications through Infor ION where configured; otherwise polling. On Sysaid: Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Sysaid side: Changes, Users, Assets, Configuration Items (CIs), plus custom fields where Sysaid exposes them. On the Infor CloudSuite side: Customers, Suppliers / vendors, Sales orders, Purchase orders. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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