Skip to content
Developer tools ⇄ Business productivity

Datadog to Sysaid integration — real-time, two-way sync

Keep Datadog and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Datadog and Sysaid

Connect the tickets, records, and events in Sysaid to the systems engineering runs in Datadog, kept current in real time and in both directions.

Sysaid is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Datadog is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Service Requests, Problems, Changes, Users in Sysaid with Events, Dashboards, Metrics, Incidents in Datadog field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 03 Publish deploy and pipeline Events, and submit custom Metrics, into Datadog from CI/CD or a data pipeline to enrich dashboards and correlation.
  • 04 Load Events and Incidents into a warehouse to correlate deploys, alerts, and outages on one timeline for post-incident review.

Common sync patterns

Where Datadog watches operations: live volumes for visibility

Open items, throughput, and error counts from Sysaid replicate into Datadog, so the operational view reflects what is actually happening in the business.

One shared record across both systems

Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.

Where Datadog tracks engineering work: requests become issues

A ticket or request raised in Sysaid opens or updates a matching issue in Datadog, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

What you can sync between Datadog and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Datadog objects Sysaid objects How this pairing syncs
Incidents Incident records from the v2 Incidents API with full CRUD, including status and timeline fields; landed in a database for MTTR reporting or created and updated from an external incident workflow. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Monitors Alert definitions with query, thresholds, and current state via the v1 Monitors API, which supports full create, update, and delete; Stacksync reads alert state into a warehouse or provisions and updates monitors from a config source. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Monitors is specific to Datadog and Assets to Sysaid — each maps to any object or custom field on the other side.
Logs Log events searched via the v2 Logs search endpoint by time window and submittable through the log intake API; commonly streamed to a warehouse for retention beyond Datadog's storage period. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Logs is specific to Datadog and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Events The event stream (deploys, alerts, comments) searched via the v2 Events endpoint and posted via POST /api/v1/events; used to correlate deploy and incident timelines or to publish deploy and pipeline events into Datadog. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Events is specific to Datadog and Companies to Sysaid — each maps to any object or custom field on the other side.
Dashboards Dashboard definitions and widgets via the v1 Dashboards API with full CRUD; exported for backup and audit, or created and updated programmatically from a source of truth. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Dashboards is specific to Datadog and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Metrics Time-series metrics queried in aggregate windows through the query API and submitted via POST /api/v1/series; individual raw points cannot be extracted beyond retention. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Metrics is specific to Datadog and Service Requests to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Datadog and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Datadog Sysaid Sub-second propagation

DetectionDatadog notifies Stacksync of record changes through webhook events. Polling with time-windowed search queries on Logs and Events (timestamp cursor).

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Datadog Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Datadog through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Datadog: Per-endpoint limits return HTTP 429 with X-RateLimit-Limit/-Remaining/-Period/-Reset headers. Log ingestion and metric submission are not rate limited; search endpoints such as Logs and Events queries carry quotas that Datadog Support can raise.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Datadog ⇄ Sysaid

Connect Datadog and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Datadog–Sysaid connection.

Real-time

Two-way sync

Changes in Datadog or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Datadog or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Datadog or Sysaid record.

Observability

Monitoring

Track your Datadog ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Datadog and Sysaid.

How the Datadog and Sysaid connectors work

Datadog

Integration surface
REST API (v1 and v2)
Authentication
API key (DD-API-KEY) plus an Application key (DD-APPLICATION-KEY) sent as request headers; application keys are tied to the creating user and inherit that user's permissions and authorization scopes.
Change detection
Polling with time-windowed search queries on Logs and Events (timestamp cursor); monitor alerts can also push via the Webhooks notification integration. No modified-date CDC on mutable objects.
Capabilities
read · write · webhooks
Rate limits
Per-endpoint limits return HTTP 429 with X-RateLimit-Limit/-Remaining/-Period/-Reset headers. Log ingestion and metric submission are not rate limited; search endpoints such as Logs and Events queries carry quotas that Datadog Support can raise.

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Datadog to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Datadog and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Datadog connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Datadog and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Datadog ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Datadog Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Datadog and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Datadog and Sysaid.

Popular · 8 of 390
All Datadog integrations All Sysaid integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own