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ERP ⇄ Business productivity

Linnworks to Sysaid integration — real-time, two-way sync

Keep Linnworks and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Linnworks and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Linnworks.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Custom Fields, Incidents, Service Requests, Problems in Sysaid with Locations, Purchase Orders, Suppliers, Channel Listings in Linnworks bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Push customer and order data to a CRM or marketing platform for post-purchase campaigns
  • 04 Sync orders from Linnworks into an ERP or accounting system as they are processed, without CSV exports

Common sync patterns

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Sysaid faces customers and Linnworks carries account records

Order, invoice, or account status from Linnworks appears alongside the customer in Sysaid, so front-line teams answer from live data.

Where Linnworks is the HR or people system of record

Worker and organization data from Linnworks stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

What you can sync between Linnworks and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Linnworks objects Sysaid objects How this pairing syncs
Suppliers Vendor records keep procurement data consistent across tools. Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Suppliers is specific to Linnworks and Problems to Sysaid — each maps to any object or custom field on the other side.
Channel Listings Marketplace and webstore listing mappings tie channel products to internal SKUs. Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. Channel Listings is specific to Linnworks and Changes to Sysaid — each maps to any object or custom field on the other side.
Returns & Refunds Post-sale records flow to finance and support systems. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Returns & Refunds is specific to Linnworks and Users to Sysaid — each maps to any object or custom field on the other side.
Shipping Services Carrier and service definitions support label and tracking data in order syncs. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Shipping Services is specific to Linnworks and Assets to Sysaid — each maps to any object or custom field on the other side.
Open Orders Unshipped orders aggregated from sales channels sync into ERPs and fulfillment systems. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Open Orders is specific to Linnworks and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Processed Orders Completed orders feed accounting and warehouse-based margin reporting. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Processed Orders is specific to Linnworks and Companies to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Linnworks and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Linnworks Sysaid Interval-based propagation

DetectionStacksync polls Linnworks for changes on an incremental schedule, reading only records changed since the previous pass. Polling on order and stock endpoints.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Linnworks Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Linnworks through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Linnworks: Per-endpoint rate limits apply on the Linnworks API.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Linnworks ⇄ Sysaid

Connect Linnworks and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Linnworks–Sysaid connection.

Real-time

Two-way sync

Changes in Linnworks or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Linnworks or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Linnworks or Sysaid record.

Observability

Monitoring

Track your Linnworks ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Linnworks and Sysaid.

How the Linnworks and Sysaid connectors work

Linnworks

Integration surface
REST API
Authentication
Application credentials and an install token exchanged for a session token
Change detection
Polling on order and stock endpoints
Capabilities
read · write
Rate limits
Per-endpoint rate limits apply on the Linnworks API

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Linnworks to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Linnworks and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Linnworks connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Linnworks and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Linnworks ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Linnworks Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Linnworks and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 509 integrations available for Linnworks and Sysaid.

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