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ERP ⇄ Business productivity

Infor M3 to Sysaid integration — real-time, two-way sync

Keep Infor M3 and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor M3 and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Infor M3.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Configuration Items (CIs), Companies, Custom Fields, Incidents in Sysaid with Customer Orders, Purchase Orders, Manufacturing Orders, Inventory Balances in Infor M3 bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.
  • 02 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 03 Keep supplier and purchase order data aligned between M3 and procurement tools
  • 04 Consolidate M3 transactional data into an analytics database for cross-plant reporting

Common sync patterns

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Sysaid faces customers and Infor M3 carries account records

Order, invoice, or account status from Infor M3 appears alongside the customer in Sysaid, so front-line teams answer from live data.

Where Infor M3 is the HR or people system of record

Worker and organization data from Infor M3 stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

What you can sync between Infor M3 and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor M3 objects Sysaid objects How this pairing syncs
Warehouses Warehouse and facility records scope inventory and order data during mapping. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Warehouses is specific to Infor M3 and Assets to Sysaid — each maps to any object or custom field on the other side.
Price Lists Pricing data keeps quoting tools consistent with the prices M3 will actually invoice. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Price Lists is specific to Infor M3 and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Items Item master records provide the SKU, unit, and attribute data other systems price and sell against. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Items is specific to Infor M3 and Companies to Sysaid — each maps to any object or custom field on the other side.
Customers Customer master records sync with CRM account records to keep one shared customer file. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Customers is specific to Infor M3 and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Suppliers Supplier records align procurement tools with the vendors M3 purchases from. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Suppliers is specific to Infor M3 and Incidents to Sysaid — each maps to any object or custom field on the other side.
Customer Orders Orders created in commerce or CRM systems land in M3 for fulfillment and invoicing. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Customer Orders is specific to Infor M3 and Service Requests to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Infor M3 and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Infor M3 Sysaid Sub-second propagation

DetectionInfor M3 notifies Stacksync of record changes through webhook events. Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Infor M3 Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Infor M3 through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Infor M3: Subject to Infor ION API gateway throttling policies.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Infor M3 ⇄ Sysaid

Connect Infor M3 and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor M3–Sysaid connection.

Real-time

Two-way sync

Changes in Infor M3 or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor M3 or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor M3 or Sysaid record.

Observability

Monitoring

Track your Infor M3 ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor M3 and Sysaid.

How the Infor M3 and Sysaid connectors work

Infor M3

Integration surface
REST API (M3 API programs exposed through the Infor ION API gateway)
Authentication
OAuth 2.0 via Infor OS / ION API authorization
Change detection
Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints
Capabilities
read · write · webhooks
Rate limits
Subject to Infor ION API gateway throttling policies

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Infor M3 to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor M3 and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor M3 connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor M3 and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor M3 ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor M3 Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor M3 and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 510 integrations available for Infor M3 and Sysaid.

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