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Business productivity ⇄ ERP

Sysaid to Unleashed Software integration — real-time, two-way sync

Keep Sysaid and Unleashed Software in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Sysaid and Unleashed Software

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Unleashed Software.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Changes, Users, Assets, Configuration Items (CIs) in Sysaid with Warehouses, Stock Adjustments, Bills of Materials, Invoices in Unleashed Software bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Keep Products and pricing aligned between Unleashed and accounting or PIM systems.
  • 04 Mirror Purchase Orders and supplier data to a data warehouse for procurement reporting.

Common sync patterns

Where Sysaid faces customers and Unleashed Software carries account records

Order, invoice, or account status from Unleashed Software appears alongside the customer in Sysaid, so front-line teams answer from live data.

Where Unleashed Software is the HR or people system of record

Worker and organization data from Unleashed Software stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Sysaid and Unleashed Software

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Sysaid objects Unleashed Software objects How this pairing syncs
Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Suppliers Vendor records referenced on purchase orders. Service Requests is specific to Sysaid and Suppliers to Unleashed Software — each maps to any object or custom field on the other side.
Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Warehouses Stock locations that scope inventory quantities and order fulfillment. Problems is specific to Sysaid and Warehouses to Unleashed Software — each maps to any object or custom field on the other side.
Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. Stock Adjustments Manual quantity or value corrections synced for audit and reporting. Changes is specific to Sysaid and Stock Adjustments to Unleashed Software — each maps to any object or custom field on the other side.
Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Bills of Materials Production definitions used by assemblies; relevant for manufacturers syncing production data. Users is specific to Sysaid and Bills of Materials to Unleashed Software — each maps to any object or custom field on the other side.
Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Invoices Sales invoices raised from orders, synced into accounting systems. Assets is specific to Sysaid and Invoices to Unleashed Software — each maps to any object or custom field on the other side.
Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Products SKU master records with pricing, units of measure, and inventory settings. Configuration Items (CIs) is specific to Sysaid and Products to Unleashed Software — each maps to any object or custom field on the other side.

How changes propagate between Sysaid and Unleashed Software

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Sysaid Unleashed Software Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Unleashed Software through its API, with automatic retries and rate-limit backoff.

Unleashed Software Sysaid Interval-based propagation

DetectionStacksync polls Unleashed Software for changes on an incremental schedule, reading only records changed since the previous pass. Polling with modified-date filters on list endpoints.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
  • Unleashed Software: Subject to the platform's API rate limits; paginate list endpoints and batch where possible.
What ships with Sysaid ⇄ Unleashed Software

Connect Sysaid and Unleashed Software for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Sysaid–Unleashed Software connection.

Real-time

Two-way sync

Changes in Sysaid or Unleashed Software instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Sysaid or Unleashed Software data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Sysaid or Unleashed Software record.

Observability

Monitoring

Track your Sysaid ⇄ Unleashed Software sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Sysaid and Unleashed Software.

How the Sysaid and Unleashed Software connectors work

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.

Unleashed Software

Integration surface
REST API
Authentication
API ID plus API key, with each request signed using an HMAC-SHA256 of the query string
Change detection
Polling with modified-date filters on list endpoints
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits; paginate list endpoints and batch where possible.
How it works

How to connect Sysaid to Unleashed Software — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Sysaid and Unleashed Software with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Sysaid connected
    Unleashed Software connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Sysaid and Unleashed Software objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Sysaid ⇄ Unleashed Software
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Sysaid Unleashed Software
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Sysaid and Unleashed Software integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 414 integrations available for Sysaid and Unleashed Software.

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