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Database ⇄ Business productivity

Scaleway Postgres to Sysaid integration — real-time, two-way sync

Keep Scaleway Postgres and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Scaleway Postgres and Sysaid

Mirror Sysaid's data into Scaleway Postgres so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Sysaid through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Scaleway Postgres.

Stacksync mirrors Problems, Changes, Users, Assets from Sysaid into Columns, Tables, Views, Materialized views in Scaleway Postgres and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Sysaid, so the tool and the database never disagree.

Common use cases

  • 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 03 Sync production tables from Scaleway Postgres into a CRM so sales and support see live product usage on customer records
  • 04 Run a two-way sync between Scaleway Postgres and SaaS tools so edits made in either system converge on the same rows

Common sync patterns

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

Read Sysaid with a query

Records from Sysaid are ordinary rows in Scaleway Postgres; join them, index them, and use them in application logic without touching the vendor API.

Automate Sysaid from your codebase

Write to the synced tables in Scaleway Postgres and Stacksync propagates the change into Sysaid, replacing custom integration code.

What you can sync between Scaleway Postgres and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Scaleway Postgres objects Sysaid objects How this pairing syncs
Columns Postgres-native types, including JSONB and arrays, are mapped to fields in the paired system. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Columns is specific to Scaleway Postgres and Assets to Sysaid — each maps to any object or custom field on the other side.
Tables Primary sync unit; each table maps to an object or table on the other side of the sync. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Tables is specific to Scaleway Postgres and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Views Read-only sources for shaping data before it leaves the database. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Views is specific to Scaleway Postgres and Companies to Sysaid — each maps to any object or custom field on the other side.
Materialized views Precomputed result sets that can be read on a schedule for downstream syncs. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Materialized views is specific to Scaleway Postgres and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Schemas Namespace tables so multiple applications or environments can be synced selectively. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Schemas is specific to Scaleway Postgres and Incidents to Sysaid — each maps to any object or custom field on the other side.
Sequences Generate primary keys; sync tooling must respect them when writing rows. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Sequences is specific to Scaleway Postgres and Service Requests to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Scaleway Postgres and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Scaleway Postgres Sysaid Sub-second propagation

DetectionChanges in Scaleway Postgres are captured at the source via change data capture — no polling loop against its API. Log-based CDC via PostgreSQL logical replication where the managed instance permits it.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Scaleway Postgres Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Scaleway Postgres as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Scaleway Postgres: Throughput is bounded by instance size and connection limits rather than API quotas.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Scaleway Postgres ⇄ Sysaid

Connect Scaleway Postgres and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Scaleway Postgres–Sysaid connection.

Real-time

Two-way sync

Changes in Scaleway Postgres or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Scaleway Postgres or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Scaleway Postgres or Sysaid record.

Observability

Monitoring

Track your Scaleway Postgres ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Scaleway Postgres and Sysaid.

How the Scaleway Postgres and Sysaid connectors work

Scaleway Postgres

Integration surface
SQL wire protocol (PostgreSQL)
Authentication
Database credentials (username/password over TLS)
Change detection
Log-based CDC via PostgreSQL logical replication where the managed instance permits it; otherwise timestamp or query-based polling
Capabilities
read · write · CDC
Rate limits
Throughput is bounded by instance size and connection limits rather than API quotas

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Scaleway Postgres to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Scaleway Postgres and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Scaleway Postgres connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Scaleway Postgres and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Scaleway Postgres ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Scaleway Postgres Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Scaleway Postgres and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 448 integrations available for Scaleway Postgres and Sysaid.

Popular · 6 of 448
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