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CRM ⇄ Business productivity

Apollo.io to Sysaid integration — real-time, two-way sync

Keep Apollo.io and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Apollo.io and Sysaid

Sync what happens in Sysaid with the customer records in Apollo.io, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Sysaid holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Incidents, Service Requests, Problems, Changes in Sysaid to Sequences, Deals (Opportunities), Tasks and calls, Custom fields in Apollo.io with bi-directional, real-time sync. Activity and record changes in Sysaid update the matching contact or account in Apollo.io, and CRM data flows the other way wherever Sysaid can store and use it.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Push CRM opportunity stages back into Apollo so reps see pipeline context while sequencing.
  • 04 Land sequence enrollment status and outcomes in a warehouse for outbound performance reporting.

Common sync patterns

Where Sysaid supplies contact or company data

Enriched fields land directly on records in Apollo.io, and refreshes keep them from going stale.

Where Sysaid can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Apollo.io sync into Sysaid, so people working there have the context without switching tools.

Where Sysaid handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Apollo.io, so sales sees open issues before the next call.

What you can sync between Apollo.io and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Apollo.io objects Sysaid objects How this pairing syncs
Custom fields Account- and contact-level custom attributes mapped field-by-field in a sync. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping.
Tasks and calls Rep activity records synced for activity reporting and coaching workflows. Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. Tasks and calls is specific to Apollo.io and Changes to Sysaid — each maps to any object or custom field on the other side.
Contacts People saved to your Apollo account, synced with emails, phone numbers, and enrichment fields. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Contacts is specific to Apollo.io and Users to Sysaid — each maps to any object or custom field on the other side.
Accounts Company records with firmographic attributes, matched to CRM accounts during sync. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Accounts is specific to Apollo.io and Assets to Sysaid — each maps to any object or custom field on the other side.
People (database records) Prospects from Apollo's global database, pulled into downstream systems once enriched or saved. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. People (database records) is specific to Apollo.io and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Sequences Outreach cadences (emailer campaigns in the API); enrollment status is read to track which contacts are being worked. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Sequences is specific to Apollo.io and Companies to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Apollo.io and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Apollo.io Sysaid Interval-based propagation

DetectionStacksync polls Apollo.io for changes on an incremental schedule, reading only records changed since the previous pass. Polling on updated-at timestamps.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Apollo.io Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Apollo.io through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Apollo.io: Rate limits and enrichment credits vary by plan; bulk endpoints are throttled separately from single-record calls.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Apollo.io ⇄ Sysaid

Connect Apollo.io and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Apollo.io–Sysaid connection.

Real-time

Two-way sync

Changes in Apollo.io or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Apollo.io or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Apollo.io or Sysaid record.

Observability

Monitoring

Track your Apollo.io ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Apollo.io and Sysaid.

How the Apollo.io and Sysaid connectors work

Apollo.io

Integration surface
REST API
Authentication
API key (passed in request headers); master keys unlock account-wide endpoints
Change detection
Polling on updated-at timestamps; webhook callbacks exist only for delivering asynchronous enrichment results, not as a general change-event stream
Capabilities
read · write
Rate limits
Rate limits and enrichment credits vary by plan; bulk endpoints are throttled separately from single-record calls

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Apollo.io to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Apollo.io and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Apollo.io connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Apollo.io and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Apollo.io ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Apollo.io Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Apollo.io and Sysaid integration FAQ

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As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 413 integrations available for Apollo.io and Sysaid.

Popular · 6 of 413
All Apollo.io integrations All Sysaid integrations Browse all integrations
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