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ERP ⇄ Business productivity

SAP to Sysaid integration — real-time, two-way sync

Keep SAP and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect SAP and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and SAP.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Changes, Users, Assets, Configuration Items (CIs) in Sysaid with Business Partners, Materials (Products), Sales Orders, Purchase Orders in SAP bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 02 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
  • 03 Expose sales order and delivery status to customer portals through a synced Postgres database instead of direct SAP access.
  • 04 Publish plant-level inventory to e-commerce and planning systems on change or on schedule.

Common sync patterns

Where Sysaid faces customers and SAP carries account records

Order, invoice, or account status from SAP appears alongside the customer in Sysaid, so front-line teams answer from live data.

Where SAP is the HR or people system of record

Worker and organization data from SAP stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between SAP and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SAP objects Sysaid objects How this pairing syncs
Business Partners The unified customer and supplier master in S/4HANA, the anchor object for CRM and procurement syncs. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Business Partners is specific to SAP and Incidents to Sysaid — each maps to any object or custom field on the other side.
Materials (Products) Item master with plant and sales views, synced to commerce, PLM, and CRM systems. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Materials (Products) is specific to SAP and Service Requests to Sysaid — each maps to any object or custom field on the other side.
Sales Orders Order documents written from external channels and read for status and fulfillment. Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Sales Orders is specific to SAP and Problems to Sysaid — each maps to any object or custom field on the other side.
Purchase Orders Procurement documents synced with supplier portals and spend tools. Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. Purchase Orders is specific to SAP and Changes to Sysaid — each maps to any object or custom field on the other side.
Outbound Deliveries Shipment documents synced to WMS, carriers, and customer portals. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Outbound Deliveries is specific to SAP and Users to Sysaid — each maps to any object or custom field on the other side.
Billing Documents Invoices read for AR status and replicated for revenue reporting. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Billing Documents is specific to SAP and Assets to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between SAP and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

SAP Sysaid Sub-second propagation

DetectionSAP notifies Stacksync of record changes through webhook events. Business events via SAP Event Mesh on S/4HANA.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid SAP Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to SAP through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • SAP: Throttling is configured at the gateway and tenant level rather than as a single published rate limit.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with SAP ⇄ Sysaid

Connect SAP and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SAP–Sysaid connection.

Real-time

Two-way sync

Changes in SAP or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SAP or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SAP or Sysaid record.

Observability

Monitoring

Track your SAP ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SAP and Sysaid.

How the SAP and Sysaid connectors work

SAP

Integration surface
OData (v2/v4) APIs on S/4HANA; BAPI/RFC and IDoc on ECC and on-prem systems; SOAP services
Authentication
OAuth 2.0 or basic auth via communication arrangements on cloud editions; SAP user credentials for RFC on-prem
Change detection
Business events via SAP Event Mesh on S/4HANA; change pointers with IDocs or timestamp polling on ECC
Capabilities
read · write · webhooks
Rate limits
Throttling is configured at the gateway and tenant level rather than as a single published rate limit

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect SAP to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SAP and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SAP connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SAP and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SAP ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SAP Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

SAP and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 535 integrations available for SAP and Sysaid.

Popular · 7 of 535
All SAP integrations All Sysaid integrations Browse all integrations
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