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ERP ⇄ Business productivity

Manhattan Associates WMS to Sysaid integration — real-time, two-way sync

Keep Manhattan Associates WMS and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Manhattan Associates WMS and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Manhattan Associates WMS.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Incidents, Service Requests, Problems, Changes in Sysaid with Items, Shipments & LPNs, Receipts, Locations & Zones in Manhattan Associates WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 03 Mirror inventory positions across the distribution network into a central warehouse for network-level visibility.
  • 04 Reconcile ASNs and receipts with procurement systems to close POs automatically.

Common sync patterns

Where Manhattan Associates WMS is the HR or people system of record

Worker and organization data from Manhattan Associates WMS stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Sysaid faces customers and Manhattan Associates WMS carries account records

Order, invoice, or account status from Manhattan Associates WMS appears alongside the customer in Sysaid, so front-line teams answer from live data.

What you can sync between Manhattan Associates WMS and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Manhattan Associates WMS objects Sysaid objects How this pairing syncs
Distribution Orders Outbound order releases sent from the ERP or OMS into the WMS for waving and fulfillment. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Distribution Orders is specific to Manhattan Associates WMS and Users to Sysaid — each maps to any object or custom field on the other side.
Purchase Orders & ASNs Inbound expectations synced from procurement to drive receiving and putaway. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Purchase Orders & ASNs is specific to Manhattan Associates WMS and Assets to Sysaid — each maps to any object or custom field on the other side.
Inventory On-hand, allocated, and available positions read out across the DC network. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Inventory is specific to Manhattan Associates WMS and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Items Item master and packaging data kept consistent with the ERP catalog. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Items is specific to Manhattan Associates WMS and Companies to Sysaid — each maps to any object or custom field on the other side.
Shipments & LPNs Ship confirmations, cartons, and tracking pushed back to order sources. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Shipments & LPNs is specific to Manhattan Associates WMS and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Receipts Receiving transactions reconciled against POs in the ERP. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Receipts is specific to Manhattan Associates WMS and Incidents to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Manhattan Associates WMS and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Manhattan Associates WMS Sysaid Interval-based propagation

DetectionStacksync polls Manhattan Associates WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Manhattan Associates WMS Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Manhattan Associates WMS through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Manhattan Associates WMS ⇄ Sysaid

Connect Manhattan Associates WMS and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Manhattan Associates WMS–Sysaid connection.

Real-time

Two-way sync

Changes in Manhattan Associates WMS or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Manhattan Associates WMS or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Manhattan Associates WMS or Sysaid record.

Observability

Monitoring

Track your Manhattan Associates WMS ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Manhattan Associates WMS and Sysaid.

How the Manhattan Associates WMS and Sysaid connectors work

Manhattan Associates WMS

Integration surface
REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
Authentication
OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
Change detection
Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
Capabilities
read · write

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Manhattan Associates WMS to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Manhattan Associates WMS and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Manhattan Associates WMS connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Manhattan Associates WMS and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Manhattan Associates WMS ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Manhattan Associates WMS Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Manhattan Associates WMS and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 412 integrations available for Manhattan Associates WMS and Sysaid.

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