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ERP ⇄ Business productivity

Dynamics 365 Business Central to Sysaid integration — real-time, two-way sync

Keep Dynamics 365 Business Central and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Dynamics 365 Business Central and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Dynamics 365 Business Central.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Custom Fields, Incidents, Service Requests, Problems in Sysaid with General Ledger Entries, Journals, Dimensions, Payments in Dynamics 365 Business Central bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 02 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
  • 03 Mirror items and inventory levels into external channels so stock data stays current outside the ERP.
  • 04 Replicate GL entries and dimensions into a SQL database for financial reporting without giving analysts ERP logins.

Common sync patterns

Where Dynamics 365 Business Central is the HR or people system of record

Worker and organization data from Dynamics 365 Business Central stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Sysaid faces customers and Dynamics 365 Business Central carries account records

Order, invoice, or account status from Dynamics 365 Business Central appears alongside the customer in Sysaid, so front-line teams answer from live data.

What you can sync between Dynamics 365 Business Central and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dynamics 365 Business Central objects Sysaid objects How this pairing syncs
General Ledger Entries Posted financial transactions read for reporting; posted entries are immutable. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. General Ledger Entries is specific to Dynamics 365 Business Central and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Journals Staging records for financial postings created by integrations before posting. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Journals is specific to Dynamics 365 Business Central and Companies to Sysaid — each maps to any object or custom field on the other side.
Dimensions Analytical tags (department, project) that syncs preserve for reporting integrity. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Dimensions is specific to Dynamics 365 Business Central and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Payments Customer and vendor payment records reconciled against invoices. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Payments is specific to Dynamics 365 Business Central and Incidents to Sysaid — each maps to any object or custom field on the other side.
Customers Core master data synced with CRMs so sales and finance share one customer list. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Customers is specific to Dynamics 365 Business Central and Service Requests to Sysaid — each maps to any object or custom field on the other side.
Vendors Supplier master data synced with procurement and AP automation tools. Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Vendors is specific to Dynamics 365 Business Central and Problems to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Dynamics 365 Business Central and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Dynamics 365 Business Central Sysaid Sub-second propagation

DetectionDynamics 365 Business Central notifies Stacksync of record changes through webhook events. API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Dynamics 365 Business Central Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Dynamics 365 Business Central through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Dynamics 365 Business Central ⇄ Sysaid

Connect Dynamics 365 Business Central and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dynamics 365 Business Central–Sysaid connection.

Real-time

Two-way sync

Changes in Dynamics 365 Business Central or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dynamics 365 Business Central or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dynamics 365 Business Central or Sysaid record.

Observability

Monitoring

Track your Dynamics 365 Business Central ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dynamics 365 Business Central and Sysaid.

How the Dynamics 365 Business Central and Sysaid connectors work

Dynamics 365 Business Central

Integration surface
REST API built on OData v4 (standard API v2.0), extensible with custom API pages in AL
Authentication
OAuth 2.0 via Microsoft Entra ID
Change detection
API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime
Capabilities
read · write · webhooks

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Dynamics 365 Business Central to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dynamics 365 Business Central and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dynamics 365 Business Central connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dynamics 365 Business Central and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dynamics 365 Business Central ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dynamics 365 Business Central Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dynamics 365 Business Central and Sysaid integration FAQ

SECURITY

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As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 514 integrations available for Dynamics 365 Business Central and Sysaid.

Popular · 4 of 514
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