Real-time
Two-way sync
Changes in Brightpearl or Sysaid instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Brightpearl to Sysaid integration — real-time, two-way sync
Keep Brightpearl and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Brightpearl and Sysaid
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Brightpearl.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Companies, Custom Fields, Incidents, Service Requests in Sysaid with Invoices and payments, Custom fields, Products, Sales orders in Brightpearl bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
- 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
- 03 Push invoices and payments into an accounting platform for reconciliation.
- 04 Keep the product catalog aligned between Brightpearl and e-commerce channels, including price list changes.
Common sync patterns
Where Brightpearl is the HR or people system of record
Worker and organization data from Brightpearl stays current in Sysaid, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Sysaid faces customers and Brightpearl carries account records
Order, invoice, or account status from Brightpearl appears alongside the customer in Sysaid, so front-line teams answer from live data.
What you can sync between Brightpearl and Sysaid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Brightpearl objects | Sysaid objects | How this pairing syncs | |
|---|---|---|---|
| Custom fields Per-object custom attributes included in field mappings. | Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Invoices and payments Financial documents synced to accounting platforms for reconciliation. | Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. | Invoices and payments is specific to Brightpearl and Users to Sysaid — each maps to any object or custom field on the other side. | |
| Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. | Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. | Products is specific to Brightpearl and Assets to Sysaid — each maps to any object or custom field on the other side. | |
| Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. | Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. | Sales orders is specific to Brightpearl and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side. | |
| Purchase orders Supplier orders synced with procurement or accounting systems. | Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. | Purchase orders is specific to Brightpearl and Companies to Sysaid — each maps to any object or custom field on the other side. | |
| Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. | Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. | Contacts is specific to Brightpearl and Incidents to Sysaid — each maps to any object or custom field on the other side. |
How changes propagate between Brightpearl and Sysaid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Brightpearl Sysaid Sub-second propagation
DetectionBrightpearl notifies Stacksync of record changes through webhook events. Webhooks for object created/updated events, with resource search polling as a fallback.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Sysaid Brightpearl Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Brightpearl through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Brightpearl: Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints.
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Brightpearl ⇄ Sysaid
Connect Brightpearl and Sysaid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Sysaid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Brightpearl or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Brightpearl or Sysaid record.
Observability
Monitoring
Track your Brightpearl ⇄ Sysaid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Brightpearl and Sysaid.
How the Brightpearl and Sysaid connectors work
Brightpearl
- Integration surface
- REST API, organized into services (order, product, contact, warehouse, accounting)
- Authentication
- OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
- Change detection
- Webhooks for object created/updated events, with resource search polling as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works
How to connect Brightpearl to Sysaid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Brightpearl and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Brightpearl
connected
Sysaid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Brightpearl and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Brightpearl ⇄ SysaidCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Brightpearl SysaidCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Brightpearl and Sysaid integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Brightpearl and Sysaid: authenticate both systems, choose the objects to sync (such as Brightpearl's Custom fields and Invoices and payments), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Sysaid side: Companies, Custom Fields, Incidents, Service Requests, plus custom fields where Sysaid exposes them. On the Brightpearl side: Invoices and payments, Custom fields, Products, Sales orders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Brightpearl and Sysaid: Where Brightpearl is the HR or people system of record; Master data corrections travel; Where Sysaid faces customers and Brightpearl carries account records. Worker and organization data from Brightpearl stays current in Sysaid, so the tools people use daily reflect the org as it actually is.
-
Brightpearl: REST API, organized into services (order, product, contact, warehouse, accounting). Authentication: OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers. Sysaid: REST API (JSON). Authentication: Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login. Stacksync manages authentication, retries, and rate limits on both sides.
-
Sysaid: Incidents, service requests, problems, and changes all share the /api/v1/sr endpoint and are distinguished by a type parameter rather than separate resources. Brightpearl: Resource search endpoints return column-oriented result sets with filter parameters, which is the efficient way to poll for changed records. Stacksync's field mapping accounts for these differences between Brightpearl and Sysaid without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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