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Business productivity ⇄ Human resources

Sysaid to Ukg Pro integration — real-time, two-way sync

Keep Sysaid and Ukg Pro in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Sysaid and Ukg Pro

Keep the people, teams, and status that Sysaid and Ukg Pro share aligned in real time, so a hire, role change, or departure recorded in one reaches the other within seconds.

Each tool in Sysaid keeps its own list of who can use it: users, members, or agents, along with the team they sit on and whether they are still active. Ukg Pro is the authoritative record of the same people as employees, with their department, manager, and employment status. When those two are connected only by manual account admin or a periodic export, the work tools drift: new hires wait days for access, team and manager changes never catch up, and people who have left keep standing accounts.

Stacksync syncs Companies, Custom Fields, Incidents, Service Requests in Sysaid with Employee (Person Details), Employment Details, Job / Position History, Compensation Details in Ukg Pro bi-directionally and in real time. A person added, moved, or offboarded in Ukg Pro creates or updates the matching user in Sysaid within seconds, with field-level mapping and conflict resolution in place of spreadsheets and one-off account changes. Where Sysaid captures details of its own, such as a corrected contact or a login identity, those can flow back to Ukg Pro in whichever direction you configure.

Because the sync is field-level, each system keeps its own extras; only the shared facts, who a person is, which team they belong to, and whether their access should be on, are held in agreement.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Replicate Compensation and pay-statement / earnings history into a warehouse for headcount, labor-cost, and payroll reporting without manual BI exports.
  • 04 Deprovision accounts by subscribing to UKG Pro termination and job-change webhook events to disable IdP and app access as changes become effective.

Common sync patterns

Where Sysaid routes or assigns work by person: assignments follow the org

When someone changes teams or managers in Ukg Pro, the queues, ownership, or approvals in Sysaid update to match, so work reaches whoever holds the role now.

Onboarding: access ready on day one

A new hire recorded in Ukg Pro creates the matching user in Sysaid with the right team and manager already set, so people can start working without waiting on a provisioning ticket.

Offboarding: no standing access after a departure

When someone is marked as leaving in Ukg Pro, the matching account in Sysaid is deactivated or flagged, so departures do not leave open access behind.

What you can sync between Sysaid and Ukg Pro

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Sysaid objects Ukg Pro objects How this pairing syncs
Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Payroll (Pay Statements, Direct Deposit, Earnings) Pay statements, direct-deposit accounts, and earnings history; read-only pay data replicated into finance and warehouse systems for labor-cost reporting. Configuration Items (CIs) is specific to Sysaid and Payroll (Pay Statements, Direct Deposit, Earnings) to Ukg Pro — each maps to any object or custom field on the other side.
Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Terminations Termination transactions posted with a terminationDate and a reason code that must match the tenant's configured reason table; drives account deprovisioning. Companies is specific to Sysaid and Terminations to Ukg Pro — each maps to any object or custom field on the other side.
Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Configuration Setup (Code Tables) Reference data such as jobs, locations, positions, earnings, and deduction codes; used to resolve and validate field values when mapping records during sync. Custom Fields is specific to Sysaid and Configuration Setup (Code Tables) to Ukg Pro — each maps to any object or custom field on the other side.
Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Time & Attendance (UTA) Timekeeping and worked-hours data exposed by the UTA services; synced into scheduling, payroll, or workforce-analytics databases. Incidents is specific to Sysaid and Time & Attendance (UTA) to Ukg Pro — each maps to any object or custom field on the other side.
Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Employee (Person Details) Core worker record with demographics and identifiers; read by listing employee IDs then fetching each profile, and created on hire via the personnel/onboarding endpoints. Service Requests is specific to Sysaid and Employee (Person Details) to Ukg Pro — each maps to any object or custom field on the other side.
Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Employment Details Employment status, hire and service dates, and company assignment; the record that drives active/terminated state for provisioning downstream. Problems is specific to Sysaid and Employment Details to Ukg Pro — each maps to any object or custom field on the other side.

How changes propagate between Sysaid and Ukg Pro

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Sysaid Ukg Pro Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Ukg Pro through its API, with automatic retries and rate-limit backoff.

Ukg Pro Sysaid Sub-second propagation

DetectionUkg Pro notifies Stacksync of record changes through webhook events. No CDC stream.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
  • Ukg Pro: An API gateway throttles calls per client over a rolling window (typically per minute); UKG does not publish exact numeric thresholds. Exceeding the limit returns HTTP 429, and UKG recommends a roughly one-second looping backoff before resuming (a Retry-After header is not yet standard). Reads are offset-paginated.
What ships with Sysaid ⇄ Ukg Pro

Connect Sysaid and Ukg Pro for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Sysaid–Ukg Pro connection.

Real-time

Two-way sync

Changes in Sysaid or Ukg Pro instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Sysaid or Ukg Pro data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Sysaid or Ukg Pro record.

Observability

Monitoring

Track your Sysaid ⇄ Ukg Pro sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Sysaid and Ukg Pro.

How the Sysaid and Ukg Pro connectors work

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.

Ukg Pro

Integration surface
REST API (UKG Pro HCM REST services) with separate Onboarding and Recruiting REST APIs, plus legacy SOAP-based UKG Pro Web Services
Authentication
Core HCM REST APIs use HTTP Basic authentication with a dedicated web service account, plus a Customer API Key and a User API Key sent as headers (found under System Configuration > Security > Service Account Administration); the Onboarding and Recruiting REST APIs instead require a bearer Authorization Token from the token endpoint.
Change detection
No CDC stream. UKG Pro publishes Pro HCM Webhook Events for changes such as new hire, employee and job detail changes, termination, and PTO, which Stacksync subscribes to for near-real-time triggers; bulk and historical loads use paged reads with each service's modified-since filters.
Capabilities
read · write · webhooks
Rate limits
An API gateway throttles calls per client over a rolling window (typically per minute); UKG does not publish exact numeric thresholds. Exceeding the limit returns HTTP 429, and UKG recommends a roughly one-second looping backoff before resuming (a Retry-After header is not yet standard). Reads are offset-paginated.
Ukg Pro setup guide
How it works

How to connect Sysaid to Ukg Pro — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Sysaid and Ukg Pro with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Sysaid connected
    Ukg Pro connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Sysaid and Ukg Pro objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Sysaid ⇄ Ukg Pro
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Sysaid Ukg Pro
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Sysaid and Ukg Pro integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 511 integrations available for Sysaid and Ukg Pro.

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