Real-time
Two-way sync
Changes in Nimble or Sysaid instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Nimble to Sysaid integration — real-time, two-way sync
Keep Nimble and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Nimble and Sysaid
Sync what happens in Sysaid with the customer records in Nimble, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Sysaid holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Assets, Configuration Items (CIs), Companies, Custom Fields in Sysaid to Tags, Custom fields, Contacts, Companies in Nimble with bi-directional, real-time sync. Activity and record changes in Sysaid update the matching contact or account in Nimble, and CRM data flows the other way wherever Sysaid can store and use it.
Common use cases
- 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
- 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
- 03 Keep deals aligned between Nimble and an accounting system so invoicing starts when a deal closes.
- 04 Consolidate contacts from marketing tools into Nimble while writing Nimble edits back to avoid duplicates.
Common sync patterns
Where Sysaid can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Nimble sync into Sysaid, so people working there have the context without switching tools.
Where Sysaid handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Nimble, so sales sees open issues before the next call.
Where Sysaid supplies contact or company data
Enriched fields land directly on records in Nimble, and refreshes keep them from going stale.
What you can sync between Nimble and Sysaid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Nimble objects | Sysaid objects | How this pairing syncs | |
|---|---|---|---|
| Companies Stored as contact records with a company record type, so they sync through the same contacts resource | Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Custom fields Account-defined contact attributes that carry enrichment or internal identifiers | Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tags Segmentation labels that map to list membership or filters in downstream systems | Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. | Tags is specific to Nimble and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side. | |
| Contacts Person records with multi-value fields for email, phone, and social profiles; the primary sync entity | Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. | Contacts is specific to Nimble and Incidents to Sysaid — each maps to any object or custom field on the other side. | |
| Deals Pipeline records linked to contacts, synced to keep revenue systems aligned with sales activity | Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. | Deals is specific to Nimble and Service Requests to Sysaid — each maps to any object or custom field on the other side. | |
| Tasks To-do items tied to contacts, mirrored into work-management tools or reporting tables | Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. | Tasks is specific to Nimble and Problems to Sysaid — each maps to any object or custom field on the other side. |
How changes propagate between Nimble and Sysaid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Nimble Sysaid Interval-based propagation
DetectionStacksync polls Nimble for changes on an incremental schedule, reading only records changed since the previous pass. Polling on record modification timestamps.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Sysaid Nimble Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Nimble through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Nimble: Subject to per-account API request quotas.
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Nimble ⇄ Sysaid
Connect Nimble and Sysaid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Nimble–Sysaid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Nimble or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Nimble or Sysaid record.
Observability
Monitoring
Track your Nimble ⇄ Sysaid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Nimble and Sysaid.
How the Nimble and Sysaid connectors work
Nimble
- Integration surface
- REST API (JSON)
- Authentication
- API key; OAuth 2.0 available for registered applications
- Change detection
- polling on record modification timestamps
- Capabilities
- read · write
- Rate limits
- subject to per-account API request quotas
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works
How to connect Nimble to Sysaid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Nimble and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Nimble
connected
Sysaid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Nimble and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Nimble ⇄ SysaidCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Nimble SysaidCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Nimble and Sysaid integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Nimble and Sysaid: authenticate both systems, choose the objects to sync (such as Nimble's Companies and Custom fields), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Nimble and Sysaid connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Nimble–Sysaid integration in-house.
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Yes — Stacksync ships production-grade connectors for both Nimble and Sysaid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Nimble: Polling on record modification timestamps. On Sysaid: Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Sysaid side: Assets, Configuration Items (CIs), Companies, Custom Fields, plus custom fields where Sysaid exposes them. On the Nimble side: Tags, Custom fields, Contacts, Companies. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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