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Data warehouse ⇄ Business productivity

Azure Synapse Analytics to Sysaid integration — real-time, two-way sync

Keep Azure Synapse Analytics and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Azure Synapse Analytics and Sysaid

Get the data locked inside Sysaid into Azure Synapse Analytics as live tables, and send results back where Sysaid can use them, without writing a pipeline.

Whatever Sysaid is used for, it accumulates data the rest of the company wants to analyze, and that data usually sits behind an API rather than in the warehouse. Building and babysitting an extraction pipeline is the tax most teams pay for it.

Stacksync syncs Changes, Users, Assets, Configuration Items (CIs) from Sysaid into tables in Azure Synapse Analytics continuously, handling schema, rate limits, and retries. Because the sync is bi-directional, results computed in Azure Synapse Analytics can also be written back into fields in Sysaid where the tool can use them.

Common use cases

  • 01 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
  • 02 Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.
  • 03 Sync curated Synapse views into an operational Postgres or Azure SQL database that applications can query cheaply.
  • 04 Consolidate SaaS data alongside lake data so analysts join both through one SQL surface.

Common sync patterns

Where Sysaid accepts updates: operational write-back

Segments, scores, or reference values computed in Azure Synapse Analytics sync back onto records in Sysaid, putting analysis where the work happens.

History that outlives the tool

A continuously synced copy in Azure Synapse Analytics preserves a queryable record even as data ages out of Sysaid or gets changed inside it.

Analytics on Sysaid's data

Records and events from Sysaid land in Azure Synapse Analytics as queryable tables, current within seconds and ready to join with the rest of the warehouse.

What you can sync between Azure Synapse Analytics and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Azure Synapse Analytics objects Sysaid objects How this pairing syncs
SQL pools Dedicated or serverless compute contexts that determine how and where queries run. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. SQL pools is specific to Azure Synapse Analytics and Assets to Sysaid — each maps to any object or custom field on the other side.
Tables (dedicated SQL pool) Distributed warehouse tables that serve as sync destinations for analytics workloads. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Tables (dedicated SQL pool) is specific to Azure Synapse Analytics and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
External tables Tables over files in the data lake, queried through serverless SQL and often read-only in syncs. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. External tables is specific to Azure Synapse Analytics and Companies to Sysaid — each maps to any object or custom field on the other side.
Views Curated projections used when downstream tools should not read base tables directly. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Views is specific to Azure Synapse Analytics and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Schemas Namespaces that separate staging, integration, and presentation layers. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Schemas is specific to Azure Synapse Analytics and Incidents to Sysaid — each maps to any object or custom field on the other side.
Materialized views Precomputed aggregates that speed reads of frequently synced result sets. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Materialized views is specific to Azure Synapse Analytics and Service Requests to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Azure Synapse Analytics and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Azure Synapse Analytics Sysaid Interval-based propagation

DetectionStacksync polls Azure Synapse Analytics for changes on an incremental schedule, reading only records changed since the previous pass. Polling on watermark columns.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Azure Synapse Analytics Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Azure Synapse Analytics as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Azure Synapse Analytics ⇄ Sysaid

Connect Azure Synapse Analytics and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Azure Synapse Analytics–Sysaid connection.

Real-time

Two-way sync

Changes in Azure Synapse Analytics or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Azure Synapse Analytics or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Azure Synapse Analytics or Sysaid record.

Observability

Monitoring

Track your Azure Synapse Analytics ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Azure Synapse Analytics and Sysaid.

How the Azure Synapse Analytics and Sysaid connectors work

Azure Synapse Analytics

Integration surface
SQL wire protocol (TDS) with T-SQL for SQL pools; additional Spark and pipeline surfaces exist but syncs use the SQL endpoint
Authentication
SQL authentication or Microsoft Entra ID
Change detection
Polling on watermark columns; Synapse SQL pools do not expose log-based CDC for downstream consumers
Capabilities
read · write

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Azure Synapse Analytics to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Azure Synapse Analytics and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Azure Synapse Analytics connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Azure Synapse Analytics and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Azure Synapse Analytics ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Azure Synapse Analytics Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Azure Synapse Analytics and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 546 integrations available for Azure Synapse Analytics and Sysaid.

Popular · 8 of 546
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