Real-time
Two-way sync
Changes in Sysaid or Twenty CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Sysaid to Twenty CRM integration — real-time, two-way sync
Keep Sysaid and Twenty CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Sysaid and Twenty CRM
Sync what happens in Sysaid with the customer records in Twenty CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Sysaid holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Incidents, Service Requests, Problems, Changes in Sysaid to Workspace Members, People, Companies, Opportunities in Twenty CRM with bi-directional, real-time sync. Activity and record changes in Sysaid update the matching contact or account in Twenty CRM, and CRM data flows the other way wherever Sysaid can store and use it.
Common use cases
- 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
- 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
- 03 Two-way sync of People and Companies between Twenty and a production Postgres database so engineers can query CRM data with SQL.
- 04 Push product usage or billing data from a warehouse into Twenty custom fields to give reps account context.
Common sync patterns
Where Sysaid handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Twenty CRM, so sales sees open issues before the next call.
Where Sysaid supplies contact or company data
Enriched fields land directly on records in Twenty CRM, and refreshes keep them from going stale.
Where Sysaid can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Twenty CRM sync into Sysaid, so people working there have the context without switching tools.
What you can sync between Sysaid and Twenty CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Sysaid objects | Twenty CRM objects | How this pairing syncs | |
|---|---|---|---|
| Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. | Companies Account-level records that group people and opportunities. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. | Tasks To-dos linked to people, companies, or deals. | Custom Fields is specific to Sysaid and Tasks to Twenty CRM — each maps to any object or custom field on the other side. | |
| Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. | Notes Free-form notes attached to records, useful for mirroring activity from other tools. | Incidents is specific to Sysaid and Notes to Twenty CRM — each maps to any object or custom field on the other side. | |
| Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. | Custom Objects User-defined objects created in Twenty's data model settings, addressable through the same APIs as standard objects. | Service Requests is specific to Sysaid and Custom Objects to Twenty CRM — each maps to any object or custom field on the other side. | |
| Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. | Attachments Files linked to records. | Problems is specific to Sysaid and Attachments to Twenty CRM — each maps to any object or custom field on the other side. | |
| Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. | Workspace Members User accounts used for record ownership and assignment mapping. | Changes is specific to Sysaid and Workspace Members to Twenty CRM — each maps to any object or custom field on the other side. |
How changes propagate between Sysaid and Twenty CRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Sysaid Twenty CRM Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Twenty CRM through its API, with automatic retries and rate-limit backoff.
Twenty CRM Sysaid Sub-second propagation
DetectionTwenty CRM notifies Stacksync of record changes through webhook events. Webhooks on record create, update, and delete events, or polling on record update timestamps.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
- Twenty CRM: Subject to the platform's API rate limits; self-hosted deployments control their own limits.
What ships with Sysaid ⇄ Twenty CRM
Connect Sysaid and Twenty CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Sysaid–Twenty CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Sysaid or Twenty CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Sysaid or Twenty CRM record.
Observability
Monitoring
Track your Sysaid ⇄ Twenty CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Sysaid and Twenty CRM.
How the Sysaid and Twenty CRM connectors work
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
Twenty CRM
- Integration surface
- GraphQL and REST APIs
- Authentication
- API key
- Change detection
- Webhooks on record create, update, and delete events, or polling on record update timestamps
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits; self-hosted deployments control their own limits.
How it works
How to connect Sysaid to Twenty CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Sysaid and Twenty CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Sysaid
connected
Twenty CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Sysaid and Twenty CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Sysaid ⇄ Twenty CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Sysaid Twenty CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Sysaid and Twenty CRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Sysaid and Twenty CRM: authenticate both systems, choose the objects to sync (such as Sysaid's Companies and Custom Fields), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Sysaid and Twenty CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Sysaid: Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte. On Twenty CRM: Webhooks on record create, update, and delete events, or polling on record update timestamps. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Sysaid side: Incidents, Service Requests, Problems, Changes, plus custom fields where Sysaid exposes them. On the Twenty CRM side: Workspace Members, People, Companies, Opportunities. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Sysaid and Twenty CRM: Where Sysaid handles support or shared inboxes; Where Sysaid supplies contact or company data; Where Sysaid can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Twenty CRM, so sales sees open issues before the next call.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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