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ERP ⇄ Business productivity

Sage X3 to Sysaid integration — real-time, two-way sync

Keep Sage X3 and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Sage X3 and Sysaid

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Sage X3.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Service Requests, Problems, Changes, Users in Sysaid with Bills of Material, GL Journals, Deliveries, Business Partners (Customers and Suppliers) in Sage X3 bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Feed work order and BOM data to MES or planning tools on the shop floor.
  • 04 Sync business partners and products between Sage X3 and a CRM so global sales teams quote from current ERP masters.

Common sync patterns

Where Sysaid faces customers and Sage X3 carries account records

Order, invoice, or account status from Sage X3 appears alongside the customer in Sysaid, so front-line teams answer from live data.

Where Sage X3 is the HR or people system of record

Worker and organization data from Sage X3 stays current in Sysaid, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Sage X3 and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Sage X3 objects Sysaid objects How this pairing syncs
Products Item master with units, costing, and site data, synced to commerce and PLM tools. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Products is specific to Sage X3 and Assets to Sysaid — each maps to any object or custom field on the other side.
Sales Orders Order documents written from external channels and read for fulfillment status. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Sales Orders is specific to Sage X3 and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Purchase Orders Procurement documents synced with supplier-facing systems. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Purchase Orders is specific to Sage X3 and Companies to Sysaid — each maps to any object or custom field on the other side.
Work Orders Production orders read by MES and scheduling integrations. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Work Orders is specific to Sage X3 and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Stock / Inventory by site On-hand and allocated quantities per site, synced to storefronts and WMS. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Stock / Inventory by site is specific to Sage X3 and Incidents to Sysaid — each maps to any object or custom field on the other side.
Bills of Material Product structures read for planning and costing. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Bills of Material is specific to Sage X3 and Service Requests to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Sage X3 and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Sage X3 Sysaid Interval-based propagation

DetectionStacksync polls Sage X3 for changes on an incremental schedule, reading only records changed since the previous pass. Scheduled polling.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Sage X3 Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Sage X3 as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Sage X3 ⇄ Sysaid

Connect Sage X3 and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Sage X3–Sysaid connection.

Real-time

Two-way sync

Changes in Sage X3 or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Sage X3 or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Sage X3 or Sysaid record.

Observability

Monitoring

Track your Sage X3 ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Sage X3 and Sysaid.

How the Sage X3 and Sysaid connectors work

Sage X3

Integration surface
SOAP and REST web services published from X3 business objects; direct SQL access to the underlying database on-prem
Authentication
Dedicated web-service user credentials (Basic auth) against configured connection pools
Change detection
Scheduled polling; no general webhook surface on the classic web services layer
Capabilities
read · write

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Sage X3 to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Sage X3 and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Sage X3 connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Sage X3 and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Sage X3 ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Sage X3 Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Sage X3 and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 513 integrations available for Sage X3 and Sysaid.

Popular · 7 of 513
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