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Database ⇄ Business productivity

Dynamo DB to Sysaid integration — real-time, two-way sync

Keep Dynamo DB and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Dynamo DB and Sysaid

Mirror Sysaid's data into Dynamo DB so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Sysaid through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Dynamo DB.

Stacksync mirrors Changes, Users, Assets, Configuration Items (CIs) from Sysaid into Partition and Sort Keys, Global Secondary Indexes, DynamoDB Streams, Global Tables in Dynamo DB and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Sysaid, so the tool and the database never disagree.

Common use cases

  • 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 03 Mirror SaaS objects into DynamoDB items to serve low-latency lookups from production services.
  • 04 Consolidate multi-region Global Tables data into a single reporting store.

Common sync patterns

Automate Sysaid from your codebase

Write to the synced tables in Dynamo DB and Stacksync propagates the change into Sysaid, replacing custom integration code.

React to changes as they happen

Updates in Sysaid arrive as row changes in Dynamo DB, so triggers, jobs, and services can respond in near real time.

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

What you can sync between Dynamo DB and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dynamo DB objects Sysaid objects How this pairing syncs
Tables The top-level containers a sync targets; each table is addressed independently. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Tables is specific to Dynamo DB and Users to Sysaid — each maps to any object or custom field on the other side.
Items Schemaless records keyed by partition (and optional sort) key, mapped to rows or SaaS objects in syncs. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Items is specific to Dynamo DB and Assets to Sysaid — each maps to any object or custom field on the other side.
Attributes Per-item fields, including nested maps and lists, flattened or mapped during sync. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Attributes is specific to Dynamo DB and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Partition and Sort Keys The primary key pair used as the match key for bi-directional sync. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Partition and Sort Keys is specific to Dynamo DB and Companies to Sysaid — each maps to any object or custom field on the other side.
Global Secondary Indexes Alternate access paths used when sync queries filter on non-key attributes. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Global Secondary Indexes is specific to Dynamo DB and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
DynamoDB Streams Ordered item-level change records consumed for incremental sync. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. DynamoDB Streams is specific to Dynamo DB and Incidents to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Dynamo DB and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Dynamo DB Sysaid Sub-second propagation

DetectionChanges in Dynamo DB are captured at the source via change data capture — no polling loop against its API. Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Dynamo DB Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Dynamo DB as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Dynamo DB: Throughput is governed by the table's provisioned or on-demand capacity mode.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Dynamo DB ⇄ Sysaid

Connect Dynamo DB and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dynamo DB–Sysaid connection.

Real-time

Two-way sync

Changes in Dynamo DB or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dynamo DB or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dynamo DB or Sysaid record.

Observability

Monitoring

Track your Dynamo DB ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dynamo DB and Sysaid.

How the Dynamo DB and Sysaid connectors work

Dynamo DB

Integration surface
Proprietary JSON-over-HTTPS API accessed through AWS SDKs; PartiQL supported for SQL-like queries
Authentication
AWS IAM credentials with SigV4 request signing
Change detection
Item-level change streams via DynamoDB Streams or Kinesis Data Streams integration
Capabilities
read · write · CDC
Rate limits
Throughput is governed by the table's provisioned or on-demand capacity mode

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Dynamo DB to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dynamo DB and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dynamo DB connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dynamo DB and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dynamo DB ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dynamo DB Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dynamo DB and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 455 integrations available for Dynamo DB and Sysaid.

Popular · 7 of 455
All Dynamo DB integrations All Sysaid integrations Browse all integrations
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