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Ldap to Sysaid integration — real-time, two-way sync

Keep Ldap and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Ldap and Sysaid

Connect the tickets, records, and events in Sysaid to the systems engineering runs in Ldap, kept current in real time and in both directions.

Sysaid is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Ldap is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Users, Assets, Configuration Items (CIs), Companies in Sysaid with Groups (groupOfNames / posixGroup), Organizational units (ou), Attributes, Operational attributes in Ldap field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 02 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
  • 03 Incrementally sync changed entries by polling modifyTimestamp, keeping a downstream store fresh without dumping the whole directory each cycle.
  • 04 Keep group member and uniqueMember attributes aligned with application entitlement tables so directory access reflects the right teams as they change.

Common sync patterns

Where Ldap is the directory or identity source: one set of users

People and accounts in Sysaid stay matched to the users in Ldap, so access, provisioning, and org changes propagate instead of being keyed in twice.

Where Ldap watches operations: live volumes for visibility

Open items, throughput, and error counts from Sysaid replicate into Ldap, so the operational view reflects what is actually happening in the business.

One shared record across both systems

Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.

What you can sync between Ldap and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Ldap objects Sysaid objects How this pairing syncs
Attributes The typed name/value pairs on each entry (cn, mail, memberOf, objectClass); the schema defines which attributes each objectClass allows, and mappings are built per attribute. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Attributes is specific to Ldap and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Operational attributes Server-maintained metadata such as modifyTimestamp, createTimestamp, entryUUID, entryCSN, and uSNChanged; read to drive incremental polling and to key entries stably across syncs. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Operational attributes is specific to Ldap and Incidents to Sysaid — each maps to any object or custom field on the other side.
Schema (subschema subentry) The objectClass and attribute-type definitions the server exposes; read to validate that written attributes exist and are single- or multi-valued as expected. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. Schema (subschema subentry) is specific to Ldap and Service Requests to Sysaid — each maps to any object or custom field on the other side.
Entries The fundamental unit of an LDAP directory, each addressed by a distinguished name (DN) and typed by its objectClass; synced two-way as records, with the DN driving upserts and attribute-level updates. Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Entries is specific to Ldap and Problems to Sysaid — each maps to any object or custom field on the other side.
Person entries (inetOrgPerson / user) People held under objectClasses such as inetOrgPerson, person, or Active Directory user; synced two-way to create accounts and update attributes like mail, cn, and telephoneNumber. Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. Person entries (inetOrgPerson / user) is specific to Ldap and Changes to Sysaid — each maps to any object or custom field on the other side.
Groups (groupOfNames / posixGroup) Group entries whose member or uniqueMember attributes list DNs; synced two-way to add and remove membership as teams and entitlements change. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Groups (groupOfNames / posixGroup) is specific to Ldap and Users to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Ldap and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Ldap Sysaid Interval-based propagation

DetectionStacksync polls Ldap for changes on an incremental schedule, reading only records changed since the previous pass. No universal native change feed.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Ldap Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Ldap through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Ldap: LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Ldap ⇄ Sysaid

Connect Ldap and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ldap–Sysaid connection.

Real-time

Two-way sync

Changes in Ldap or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Ldap or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Ldap or Sysaid record.

Observability

Monitoring

Track your Ldap ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Ldap and Sysaid.

How the Ldap and Sysaid connectors work

Ldap

Integration surface
LDAPv3 protocol (RFC 4511) over TCP, typically LDAPS on port 636 or StartTLS on 389; reaches any LDAPv3 directory server - OpenLDAP, Microsoft Active Directory, 389 Directory Server, Oracle Unified Directory, PingDS/ForgeRock, NetIQ eDirectory, Apache Directory.
Authentication
A bind DN and password (simple bind), typically over TLS, using a service account with rights to the target subtree. SASL mechanisms - GSSAPI/Kerberos, DIGEST-MD5, or EXTERNAL with a client certificate - are available where the server supports them.
Change detection
No universal native change feed. Incremental sync polls the modifyTimestamp operational attribute (or entryCSN / uSNChanged on servers that expose them) for entries changed since the last cursor; detecting deletes needs a server changelog or tombstones because a plain search cannot see removed entries. Some servers add Persistent Search or RFC 4533 content-sync (syncrepl), but that support is server-specific. No webhooks.
Capabilities
read · write
Rate limits
LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Ldap to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Ldap and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Ldap connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Ldap and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Ldap ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Ldap Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Ldap and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Ldap and Sysaid.

Popular · 8 of 390
All Ldap integrations All Sysaid integrations Browse all integrations
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