Real-time
Two-way sync
Changes in Cin7 or Sysaid instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Cin7 to Sysaid integration — real-time, two-way sync
Keep Cin7 and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Cin7 and Sysaid
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Sysaid and Cin7.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Sysaid is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Problems, Changes, Users, Assets in Sysaid with Stock adjustments and transfers, Credit notes / returns, Products, Inventory levels in Cin7 bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Sync Users, Groups, and Companies from an HRIS or identity provider so requester and agent records, departments, and managers stay current in SysAid.
- 02 Mirror Assets and Configuration Items with an external CMDB or asset database so inventory and ticket linkage share one source of truth.
- 03 Sync sales orders from Cin7 into an accounting platform or warehouse for revenue and margin reporting.
- 04 Keep customer records aligned between Cin7 and the CRM to remove duplicate account entry.
Common sync patterns
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Sysaid faces customers and Cin7 carries account records
Order, invoice, or account status from Cin7 appears alongside the customer in Sysaid, so front-line teams answer from live data.
Where Cin7 is the HR or people system of record
Worker and organization data from Cin7 stays current in Sysaid, so the tools people use daily reflect the org as it actually is.
What you can sync between Cin7 and Sysaid
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Cin7 objects | Sysaid objects | How this pairing syncs | |
|---|---|---|---|
| Credit notes / returns Return documents synced so finance and support see the same refund state. | Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. | Credit notes / returns is specific to Cin7 and Custom Fields to Sysaid — each maps to any object or custom field on the other side. | |
| Products SKU records with options and pricing, synced with storefront and marketplace catalogs. | Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. | Products is specific to Cin7 and Incidents to Sysaid — each maps to any object or custom field on the other side. | |
| Inventory levels Stock on hand by branch or location, published outward for availability. | Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. | Inventory levels is specific to Cin7 and Service Requests to Sysaid — each maps to any object or custom field on the other side. | |
| Sales orders Orders captured from all channels; the main object for fulfillment and revenue syncs. | Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. | Sales orders is specific to Cin7 and Problems to Sysaid — each maps to any object or custom field on the other side. | |
| Purchase orders Supplier orders synced with procurement and accounting workflows. | Changes Change records (type=change) with approval and scheduling fields; synced two-way to drive CAB review and deployment workflows. | Purchase orders is specific to Cin7 and Changes to Sysaid — each maps to any object or custom field on the other side. | |
| Contacts Customers and suppliers, matched to CRM records to keep account data consistent. | Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. | Contacts is specific to Cin7 and Users to Sysaid — each maps to any object or custom field on the other side. |
How changes propagate between Cin7 and Sysaid
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Cin7 Sysaid Sub-second propagation
DetectionCin7 notifies Stacksync of record changes through webhook events. Polling on modified-date filters.
DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.
Sysaid Cin7 Sub-second propagation
DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.
DeliveryEach detected change is written to Cin7 through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Cin7: Subject to per-account API rate limits that differ between Cin7 Omni and Cin7 Core.
- Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Cin7 ⇄ Sysaid
Connect Cin7 and Sysaid for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Cin7–Sysaid connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Cin7 or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Cin7 or Sysaid record.
Observability
Monitoring
Track your Cin7 ⇄ Sysaid sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Cin7 and Sysaid.
How the Cin7 and Sysaid connectors work
Cin7
- Integration surface
- REST API; note that Cin7 Omni and Cin7 Core (formerly DEAR Systems) are separate products with separate APIs
- Authentication
- API key credentials (paired with a username or account ID, depending on the product)
- Change detection
- Polling on modified-date filters; webhook support exists on some editions for order and stock events
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that differ between Cin7 Omni and Cin7 Core
Sysaid
- Integration surface
- REST API (JSON)
- Authentication
- Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
- Change detection
- Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works
How to connect Cin7 to Sysaid — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Cin7 and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Cin7
connected
Sysaid
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Cin7 and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Cin7 ⇄ SysaidCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Cin7 SysaidCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Cin7 and Sysaid integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Cin7 and Sysaid: authenticate both systems, choose the objects to sync (such as Cin7's Credit notes / returns and Products), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Cin7 and Sysaid records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Cin7 and Sysaid connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Cin7–Sysaid integration in-house.
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Yes — Stacksync ships production-grade connectors for both Cin7 and Sysaid. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Cin7: Polling on modified-date filters; webhook support exists on some editions for order and stock events. On Sysaid: Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Sysaid side: Problems, Changes, Users, Assets, plus custom fields where Sysaid exposes them. On the Cin7 side: Stock adjustments and transfers, Credit notes / returns, Products, Inventory levels. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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