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Database ⇄ Business productivity

Google Cloud Spanner to Sysaid integration — real-time, two-way sync

Keep Google Cloud Spanner and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Google Cloud Spanner and Sysaid

Mirror Sysaid's data into Google Cloud Spanner so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Sysaid through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Google Cloud Spanner.

Stacksync mirrors Custom Fields, Incidents, Service Requests, Problems from Sysaid into Rows, Interleaved tables, Secondary indexes, Change streams in Google Cloud Spanner and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Sysaid, so the tool and the database never disagree.

Common use cases

  • 01 Stream Service Records into a warehouse for SLA, backlog, and MTTR reporting without manual CSV exports.
  • 02 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 03 Run a two-way sync between Spanner and a SaaS tool so edits made by ops teams land back in the application database.
  • 04 Consolidate data from a globally distributed Spanner deployment into regional business systems.

Common sync patterns

Read Sysaid with a query

Records from Sysaid are ordinary rows in Google Cloud Spanner; join them, index them, and use them in application logic without touching the vendor API.

Automate Sysaid from your codebase

Write to the synced tables in Google Cloud Spanner and Stacksync propagates the change into Sysaid, replacing custom integration code.

React to changes as they happen

Updates in Sysaid arrive as row changes in Google Cloud Spanner, so triggers, jobs, and services can respond in near real time.

What you can sync between Google Cloud Spanner and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Google Cloud Spanner objects Sysaid objects How this pairing syncs
Secondary indexes Used to make incremental read queries efficient on non-key columns. Users End users and admins on the /users endpoint; synced with an HRIS or identity source to keep requester and agent records current. Secondary indexes is specific to Google Cloud Spanner and Users to Sysaid — each maps to any object or custom field on the other side.
Change streams Capture inserts, updates, and deletes for log-style change data capture. Assets Hardware and software inventory; read out to a warehouse or written from a discovery or CMDB source of truth. Change streams is specific to Google Cloud Spanner and Assets to Sysaid — each maps to any object or custom field on the other side.
Views Read-only projections useful for shaping data before it leaves Spanner. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Views is specific to Google Cloud Spanner and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Databases Top-level containers that scope schema and sync configuration. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Databases is specific to Google Cloud Spanner and Companies to Sysaid — each maps to any object or custom field on the other side.
Tables Relational tables mapped one-to-one to sync targets. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Tables is specific to Google Cloud Spanner and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Rows The unit of read and write in each sync cycle, keyed by primary key. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Rows is specific to Google Cloud Spanner and Incidents to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Google Cloud Spanner and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Google Cloud Spanner Sysaid Sub-second propagation

DetectionChanges in Google Cloud Spanner are captured at the source via change data capture — no polling loop against its API. Change streams (log-style CDC), or timestamp-based polling queries.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Google Cloud Spanner Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is applied to Google Cloud Spanner as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Google Cloud Spanner: Throughput is bounded by the instance's provisioned compute capacity rather than a fixed API quota.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Google Cloud Spanner ⇄ Sysaid

Connect Google Cloud Spanner and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Google Cloud Spanner–Sysaid connection.

Real-time

Two-way sync

Changes in Google Cloud Spanner or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Google Cloud Spanner or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Google Cloud Spanner or Sysaid record.

Observability

Monitoring

Track your Google Cloud Spanner ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Google Cloud Spanner and Sysaid.

How the Google Cloud Spanner and Sysaid connectors work

Google Cloud Spanner

Integration surface
gRPC/REST client API with SQL query surface (GoogleSQL and PostgreSQL-interface dialects)
Authentication
Google Cloud IAM (service accounts)
Change detection
Change streams (log-style CDC), or timestamp-based polling queries
Capabilities
read · write · CDC
Rate limits
Throughput is bounded by the instance's provisioned compute capacity rather than a fixed API quota.

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Google Cloud Spanner to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Google Cloud Spanner and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Google Cloud Spanner connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Google Cloud Spanner and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Google Cloud Spanner ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Google Cloud Spanner Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Google Cloud Spanner and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 432 integrations available for Google Cloud Spanner and Sysaid.

Popular · 8 of 432
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