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Database ⇄ Business productivity

Apache Cassandra to Sysaid integration — real-time, two-way sync

Keep Apache Cassandra and Sysaid in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Apache Cassandra and Sysaid

Mirror Sysaid's data into Apache Cassandra so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Sysaid through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in Apache Cassandra.

Stacksync mirrors Assets, Configuration Items (CIs), Companies, Custom Fields from Sysaid into Counters, Keyspaces, Tables, Partitions and Rows in Apache Cassandra and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Sysaid, so the tool and the database never disagree.

Common use cases

  • 01 Two-way sync Incidents and Service Requests with a Postgres database so on-call and internal apps read and update tickets in SQL while agents keep working in SysAid.
  • 02 Create SysAid Incidents from monitoring or error-tracking alerts, then write status and resolution back so both systems stay aligned.
  • 03 Write attributes computed elsewhere (scores, preferences) back into Cassandra tables serving low-latency reads.
  • 04 Feed Cassandra change streams into search indexes or caches that must track the source of truth.

Common sync patterns

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

Read Sysaid with a query

Records from Sysaid are ordinary rows in Apache Cassandra; join them, index them, and use them in application logic without touching the vendor API.

Automate Sysaid from your codebase

Write to the synced tables in Apache Cassandra and Stacksync propagates the change into Sysaid, replacing custom integration code.

What you can sync between Apache Cassandra and Sysaid

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Apache Cassandra objects Sysaid objects How this pairing syncs
Tables Wide-column tables addressed by partition key, the unit of row-level sync. Configuration Items (CIs) CMDB entries and their relationships; synced with an external CMDB or asset database for one inventory view. Tables is specific to Apache Cassandra and Configuration Items (CIs) to Sysaid — each maps to any object or custom field on the other side.
Partitions and Rows Records located by partition and clustering keys during reads and upserts. Companies Customer and department organizations that scope tickets and users; mapped to Accounts in a CRM or org tables in a database. Partitions and Rows is specific to Apache Cassandra and Companies to Sysaid — each maps to any object or custom field on the other side.
Materialized Views Server-maintained denormalized views; considered experimental and disabled by default in recent releases. Custom Fields Org-specific fields on service records, discoverable through the API so mappings can be generated without hardcoding names. Materialized Views is specific to Apache Cassandra and Custom Fields to Sysaid — each maps to any object or custom field on the other side.
Secondary Indexes Optional indexes that allow filtered reads outside the partition key. Incidents Break/fix tickets under /api/v1/sr with type=incident; created and updated two-way with status, priority, assignee, category, and SLA fields. Secondary Indexes is specific to Apache Cassandra and Incidents to Sysaid — each maps to any object or custom field on the other side.
User-Defined Types Composite column types that syncs must flatten or map to structured fields. Service Requests Catalog and help-desk requests on the same /sr endpoint (type=request); written or read so fulfillment can be driven from another system. User-Defined Types is specific to Apache Cassandra and Service Requests to Sysaid — each maps to any object or custom field on the other side.
Collections List, set, and map columns handled with type-aware field mapping. Problems Root-cause records that group related incidents; read and written to keep problem management aligned with an external ITSM or reporting store. Collections is specific to Apache Cassandra and Problems to Sysaid — each maps to any object or custom field on the other side.

How changes propagate between Apache Cassandra and Sysaid

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Apache Cassandra Sysaid Sub-second propagation

DetectionChanges in Apache Cassandra are captured at the source via change data capture — no polling loop against its API. Commit-log based CDC on tables with CDC enabled, or polling using writetime metadata and timestamp columns.

DeliveryEach detected change is written to Sysaid through its API, with automatic retries and rate-limit backoff.

Sysaid Apache Cassandra Sub-second propagation

DetectionSysaid notifies Stacksync of record changes through webhook events. Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature.

DeliveryEach detected change is written to Apache Cassandra through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Apache Cassandra: No API quotas; throughput is governed by cluster capacity and consistency-level choices.
  • Sysaid: Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
What ships with Apache Cassandra ⇄ Sysaid

Connect Apache Cassandra and Sysaid for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Apache Cassandra–Sysaid connection.

Real-time

Two-way sync

Changes in Apache Cassandra or Sysaid instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Apache Cassandra or Sysaid data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Apache Cassandra or Sysaid record.

Observability

Monitoring

Track your Apache Cassandra ⇄ Sysaid sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Apache Cassandra and Sysaid.

How the Apache Cassandra and Sysaid connectors work

Apache Cassandra

Integration surface
CQL over the Cassandra native binary protocol
Authentication
Database credentials (password authenticator); TLS and role-based grants where configured
Change detection
Commit-log based CDC on tables with CDC enabled, or polling using writetime metadata and timestamp columns
Capabilities
read · write · CDC
Rate limits
No API quotas; throughput is governed by cluster capacity and consistency-level choices

Sysaid

Integration surface
REST API (JSON)
Authentication
Client-credentials app keys: an application key (clientId/clientSecret) is created via /v1/application-keys, then exchanged at /v1/access-tokens for a bearer token (default 24h, up to 30 days); an x-sysaid-accountid header scopes the account. Legacy V0 uses session-cookie login.
Change detection
Webhooks (beta) push sr.created and sr.updated events with changed-field diffs and an X-Sysaid-Signature; otherwise poll the /sr endpoint filtering on update_time.gte.
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per the X-RateLimit-Limit / -Remaining / -Reset headers; list calls are paginated with a limit parameter and each org is capped at 100 application keys.
How it works

How to connect Apache Cassandra to Sysaid — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Apache Cassandra and Sysaid with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Apache Cassandra connected
    Sysaid connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Apache Cassandra and Sysaid objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Apache Cassandra ⇄ Sysaid
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Apache Cassandra Sysaid
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Apache Cassandra and Sysaid integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 435 integrations available for Apache Cassandra and Sysaid.

Popular · 8 of 435
All Apache Cassandra integrations All Sysaid integrations Browse all integrations
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