Skip to content
CRM

Connect Gorgias to any app with two-way sync.

Two-way sync Gorgias across all your CRMs, databases, data warehouses, EDI systems, and AI tools, with custom workflows tailored to your data.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Object catalog

What Stacksync syncs in Gorgias.

These objects sync between Gorgias and any connected system, with field-level mapping and conflict resolution. Custom fields are picked up from the live schema where Gorgias exposes them.

Tickets
The central support object, aggregating a conversation across channels.
Messages
Individual inbound and outbound messages attached to a ticket.
Customers
Unified shopper profiles that merge identities across connected stores.
Users (agents)
Support staff records used for assignment and workload reporting.
Tags
Categorize tickets for routing and downstream analytics.
Satisfaction surveys
CSAT responses synced out for support quality reporting.
Events
Activity records useful for auditing what happened on a ticket.
Custom fields
Extend tickets with brand-specific attributes.
API surface

How Stacksync connects to Gorgias.

The connector runs on Gorgias's native API. Stacksync manages authentication, rate limits, retries, and schema changes so your team does not maintain integration code.

Connection
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Rate limits
Subject to the platform's API rate limits, which vary by plan.

Sync directions

  • Read Supported
  • Write Supported
  • Change data capture Not available
  • Webhooks Supported
What ships with Gorgias

Connect Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every connection.

Real-time

Two-way sync

Changes in Gorgias instantly reflect across connected systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias record.

Observability

Monitoring

Track your Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions.

Use cases

What teams run on the Gorgias connector.

Gorgias is a helpdesk and AI support platform built for ecommerce brands; the company states it powers customer conversations for 40% of Shopify brands and integrates with Shopify, BigCommerce, WooCommerce, and Magento. It unifies tickets from email, chat, SMS, and social channels alongside order context, so support history, agent activity, and CSAT data accumulate in Gorgias rather than in the commerce platform or CRM.

  • Ecommerce operations
  • CX / support leads
  • RevOps
  • Data engineering

  1. Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.

  2. Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.

  3. Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.

  4. Sync ticket tags and CSAT results to analytics tools for support quality reporting.

  5. Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.

  6. Replicate Tickets, Messages, and Tags into a warehouse to analyze contact reasons, agent workload, and resolution times alongside order data.

All Gorgias integrations

Pick the system you need to keep in sync with Gorgias. Each page covers the sync setup, field mapping, and common workflows for that pair.

CRM · 41

ERP · 38

Database · 48

Data warehouse · 29

Business productivity · 30

Accounting and finance · 13

How it works

Set up Gorgias in minutes, without APIs.

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias with its native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias objects to sync — Stacksync auto-detects the schema, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias database
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo

FAQ

Gorgias connector FAQ

What can I sync with the Gorgias connector?

Gorgias's core objects — Tickets, Messages, Customers, Users (agents) and custom fields — can sync with any of 302 other systems. Every integration is real-time and bidirectional, with field-level mapping and conflict resolution.

How does Stacksync connect to Gorgias?

Via REST API, authenticated with API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Changes are detected as follows — webhooks for ticket and message events, supplemented by polling with updated-at cursors. Stacksync manages rate limits, retries, and schema changes automatically.

Is the Gorgias connector two-way?

Yes. Changes made in Gorgias propagate to the connected system and vice versa, in milliseconds. One-way flows are also supported when a direction should stay read-only.

How long does a Gorgias integration take to set up?

Most Gorgias integrations go live in minutes: authenticate Gorgias and the other system, pick objects and fields, and enable the sync. No code and no infrastructure to manage.

Is Gorgias data secure in transit?

Stacksync is SOC 2 Type II, ISO 27001, GDPR and HIPAA compliant. Gorgias data is encrypted in transit, and a zero-persistent-storage architecture means records are not retained after a sync operation.

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own