Real-time
Two-way sync
Changes in Front or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Front to Gorgias integration — real-time, two-way sync
Keep Front and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Front and Gorgias
Sync what happens in Front with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Front holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Teammates, Channels, Conversations, Messages in Front to Tags, Satisfaction surveys, Events, Custom fields in Gorgias with bi-directional, real-time sync. Activity and record changes in Front update the matching contact or account in Gorgias, and CRM data flows the other way wherever Front can store and use it.
Common use cases
- 01 Sync conversations, messages, and tags into Postgres for response-time and volume analytics across inboxes.
- 02 Write CRM account tier, owner, and renewal data into Front contact and account custom fields so it shows next to the conversation.
- 03 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 04 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
Common sync patterns
Where Front handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gorgias, so sales sees open issues before the next call.
Where Front supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
Where Front can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Front, so people working there have the context without switching tools.
What you can sync between Front and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Front objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Messages Inbound and outbound emails, chats, and SMS within a conversation; read out for response-time reporting. | Messages Individual inbound and outbound messages attached to a ticket. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tags Labels applied to conversations; drive routing and category-level analytics. | Tags Categorize tickets for routing and downstream analytics. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Comments Internal team notes on conversations; usually read-only in syncs. | Customers Unified shopper profiles that merge identities across connected stores. | Comments is specific to Front and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Contacts People across channels; matched to CRM contacts, with custom fields carrying external context. | Users (agents) Support staff records used for assignment and workload reporting. | Contacts is specific to Front and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Accounts Company groupings of contacts; kept aligned with CRM accounts. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Accounts is specific to Front and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. | |
| Inboxes Shared queues that conversations live in; used to segment reporting by team or channel. | Events Activity records useful for auditing what happened on a ticket. | Inboxes is specific to Front and Events to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Front and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Front Gorgias Sub-second propagation
DetectionFront notifies Stacksync of record changes through webhook events. Application webhooks and rule-triggered webhooks, with the events endpoint available for polling.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Front Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Front through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Front: Request limits vary by plan.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Front ⇄ Gorgias
Connect Front and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Front–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Front or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Front or Gorgias record.
Observability
Monitoring
Track your Front ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Front and Gorgias.
How the Front and Gorgias connectors work
Front
- Integration surface
- REST API (Core API)
- Authentication
- OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required
- Change detection
- Application webhooks and rule-triggered webhooks, with the events endpoint available for polling
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Front to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Front and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Front
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Front and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Front ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Front GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Front and Gorgias integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Front and Gorgias: authenticate both systems, choose the objects to sync (such as Front's Messages and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Front side: Teammates, Channels, Conversations, Messages, plus custom fields where Front exposes them. On the Gorgias side: Tags, Satisfaction surveys, Events, Custom fields. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Front and Gorgias: Where Front handles support or shared inboxes; Where Front supplies contact or company data; Where Front can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Gorgias, so sales sees open issues before the next call.
-
Front: REST API (Core API). Authentication: OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required. Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Stacksync manages authentication, retries, and rate limits on both sides.
-
Front: Contacts and accounts support custom fields, commonly used to hold CRM IDs and account context surfaced in the agent's inbox view. Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Stacksync's field mapping accounts for these differences between Front and Gorgias without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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