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ERP ⇄ CRM

Dynamics 365 F&O to Gorgias integration — real-time, two-way sync

Keep Dynamics 365 F&O and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Dynamics 365 F&O and Gorgias

Close the gap between front office and back office: Gorgias and Dynamics 365 F&O share customers and status in real time, in both directions.

Gorgias holds the customer relationship; Dynamics 365 F&O runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Users (agents), Tags, Satisfaction surveys, Events in Gorgias with Vendors, Released Products, Sales Orders, Purchase Orders in Dynamics 365 F&O field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
  • 02 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • 03 Sync customers, vendors, and released products into an operational database that internal apps read instead of calling OData directly.
  • 04 Push sales orders from e-commerce into F&O and sync fulfillment and invoice status back to the storefront.

Common sync patterns

Where Dynamics 365 F&O manages people and org data: keep Gorgias aligned

Owners, territories, and org structure informed by Dynamics 365 F&O stay current in Gorgias.

Where Dynamics 365 F&O handles order-to-cash: closed-won flows through

A deal won in Gorgias creates or updates the customer in Dynamics 365 F&O with clean data, so fulfillment and invoicing start without re-entry.

Where Dynamics 365 F&O is the finance system of record: money status on the account

Invoice and payment state from Dynamics 365 F&O shows on the account in Gorgias, so reps see balances before promising the next order.

What you can sync between Dynamics 365 F&O and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dynamics 365 F&O objects Gorgias objects How this pairing syncs
Customers Customer master records; kept aligned with CRM accounts in two-way syncs. Customers Unified shopper profiles that merge identities across connected stores. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping.
Purchase Orders Procurement transactions; extracted for spend and supply chain reporting. Messages Individual inbound and outbound messages attached to a ticket. Purchase Orders is specific to Dynamics 365 F&O and Messages to Gorgias — each maps to any object or custom field on the other side.
Customer Invoices AR billing documents; status synced back to CRM and customer success tools. Users (agents) Support staff records used for assignment and workload reporting. Customer Invoices is specific to Dynamics 365 F&O and Users (agents) to Gorgias — each maps to any object or custom field on the other side.
Vendor Invoices AP documents; synced with invoice automation systems. Tags Categorize tickets for routing and downstream analytics. Vendor Invoices is specific to Dynamics 365 F&O and Tags to Gorgias — each maps to any object or custom field on the other side.
General Journal Entries GL postings; read-only extracts for consolidated finance reporting. Satisfaction surveys CSAT responses synced out for support quality reporting. General Journal Entries is specific to Dynamics 365 F&O and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side.
On-hand Inventory Stock positions; read out to storefronts and internal apps for availability. Events Activity records useful for auditing what happened on a ticket. On-hand Inventory is specific to Dynamics 365 F&O and Events to Gorgias — each maps to any object or custom field on the other side.

How changes propagate between Dynamics 365 F&O and Gorgias

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Dynamics 365 F&O Gorgias Sub-second propagation

DetectionDynamics 365 F&O pushes changes as they happen — webhook events backed by change data capture. Change data capture via the Dynamics 365 Change Tracking feature, enabled per entity.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Gorgias Dynamics 365 F&O Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Dynamics 365 F&O through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Dynamics 365 F&O: OData requests are subject to platform throttling; high-volume loads belong in the Data Management Framework.
  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Dynamics 365 F&O ⇄ Gorgias

Connect Dynamics 365 F&O and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dynamics 365 F&O–Gorgias connection.

Real-time

Two-way sync

Changes in Dynamics 365 F&O or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dynamics 365 F&O or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dynamics 365 F&O or Gorgias record.

Observability

Monitoring

Track your Dynamics 365 F&O ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dynamics 365 F&O and Gorgias.

How the Dynamics 365 F&O and Gorgias connectors work

Dynamics 365 F&O

Integration surface
OData REST endpoint over data entities, plus the Data Management Framework for batch
Authentication
OAuth via Microsoft sign-in: provide the D365 F&O environment URL, sign in with Microsoft credentials, and grant the Stacksync app consent (admin consent may be required — "Need admin approval for this app")
Change detection
Change data capture via the Dynamics 365 Change Tracking feature, enabled per entity; falls back to periodic full-sync where change tracking is unavailable
Capabilities
read · write · CDC · webhooks
Rate limits
OData requests are subject to platform throttling; high-volume loads belong in the Data Management Framework.
Dynamics 365 F&O setup guide

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Dynamics 365 F&O to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dynamics 365 F&O and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dynamics 365 F&O connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dynamics 365 F&O and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dynamics 365 F&O ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dynamics 365 F&O Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dynamics 365 F&O and Gorgias integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 417 integrations available for Dynamics 365 F&O and Gorgias.

Popular · 7 of 417
All Dynamics 365 F&O integrations All Gorgias integrations Browse all integrations
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