Real-time
Two-way sync
Changes in Gorgias or Sage X3 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gorgias to Sage X3 integration — real-time, two-way sync
Keep Gorgias and Sage X3 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gorgias and Sage X3
Close the gap between front office and back office: Gorgias and Sage X3 share customers and status in real time, in both directions.
Gorgias holds the customer relationship; Sage X3 runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Events, Custom fields, Tickets, Messages in Gorgias with Stock / Inventory by site, Bills of Material, GL Journals, Deliveries in Sage X3 field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- Replicate GL journals and sales history to a warehouse for multi-company, multi-legislation reporting.
- Feed work order and BOM data to MES or planning tools on the shop floor.
Where Sage X3 manages people and org data: keep Gorgias aligned
Owners, territories, and org structure informed by Sage X3 stay current in Gorgias.
Where Sage X3 handles order-to-cash: closed-won flows through
A deal won in Gorgias creates or updates the customer in Sage X3 with clean data, so fulfillment and invoicing start without re-entry.
Where Sage X3 is the finance system of record: money status on the account
Invoice and payment state from Sage X3 shows on the account in Gorgias, so reps see balances before promising the next order.
What you can sync between Gorgias and Sage X3
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Sage X3 objects | |
|---|---|---|
| Messages Individual inbound and outbound messages attached to a ticket. | Products Item master with units, costing, and site data, synced to commerce and PLM tools. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Sales Orders Order documents written from external channels and read for fulfillment status. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Purchase Orders Procurement documents synced with supplier-facing systems. | |
| Tags Categorize tickets for routing and downstream analytics. | Work Orders Production orders read by MES and scheduling integrations. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Stock / Inventory by site On-hand and allocated quantities per site, synced to storefronts and WMS. | |
| Events Activity records useful for auditing what happened on a ticket. | Bills of Material Product structures read for planning and costing. |
What ships with Gorgias ⇄ Sage X3
Connect Gorgias and Sage X3 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Sage X3 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Sage X3 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Sage X3 record.
Observability
Monitoring
Track your Gorgias ⇄ Sage X3 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Sage X3.
How the Gorgias and Sage X3 connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Sage X3
- Integration surface
- SOAP and REST web services published from X3 business objects; direct SQL access to the underlying database on-prem
- Authentication
- Dedicated web-service user credentials (Basic auth) against configured connection pools
- Change detection
- Scheduled polling; no general webhook surface on the classic web services layer
- Capabilities
- read · write
How it works
How to connect Gorgias to Sage X3 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Sage X3 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Sage X3
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Sage X3 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Sage X3Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Sage X3Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Sage X3 integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Sage X3: authenticate both systems, choose the objects to sync (such as Gorgias's Messages and Customers), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gorgias side: Events, Custom fields, Tickets, Messages, plus custom fields where Gorgias exposes them. On the Sage X3 side: Stock / Inventory by site, Bills of Material, GL Journals, Deliveries. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Sage X3: Where Sage X3 manages people and org data: keep Gorgias aligned; Where Sage X3 handles order-to-cash: closed-won flows through; Where Sage X3 is the finance system of record: money status on the account. Owners, territories, and org structure informed by Sage X3 stay current in Gorgias.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Sage X3: SOAP and REST web services published from X3 business objects; direct SQL access to the underlying database on-prem. Authentication: Dedicated web-service user credentials (Basic auth) against configured connection pools. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Sage X3: One X3 instance can run multiple companies, sites, and legislations, and integrations must carry that context (company, site) on each document. Stacksync's field mapping accounts for these differences between Gorgias and Sage X3 without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and Sage X3.
Popular · 8 of 386
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Gorgias ⇄ Oracle Fusion ERP -
Gorgias ⇄ Acumatica -
Gorgias ⇄ SAP S/4HANA -
Gorgias ⇄ Odoo -
Sage X3 ⇄ Zoho CRM -
Sage X3 ⇄ Shopify -
Sage X3 ⇄ Affinity -
Sage X3 ⇄ 6sense
No integrations match .
