Real-time
Two-way sync
Changes in Gorgias or Nuorder instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ E-commerce
Gorgias to Nuorder integration — real-time, two-way sync
Keep Gorgias and Nuorder in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Gorgias and Nuorder
Keep the customers and orders that Gorgias and Nuorder share aligned in real time, so sales works from live purchase history and the store works from current account details.
Gorgias holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Nuorder runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Satisfaction surveys, Events, Custom fields, Tickets in Gorgias to Orders, Companies, Line Items, Inventory (ATS) in Nuorder with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 03 Poll the modified-orders date-range endpoint on a schedule to land new and updated Orders in a Postgres warehouse for sell-in and buyer analytics.
- 04 Push a brand's Products with pricing and images from a PIM or ERP into NuORDER via /api/product/new so the wholesale showroom and linesheets stay current each season.
Common sync patterns
Where Nuorder records orders: purchase history on the account
Orders and their status from Nuorder appear on the matching contact or account in Gorgias, so reps see what a customer has bought and what is in flight before the next conversation.
New buyers become CRM records
A customer created in Nuorder creates or updates the matching contact or account in Gorgias, so first-time and repeat buyers land in the relationship system without a manual import.
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
What you can sync between Gorgias and Nuorder
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Nuorder objects | How this pairing syncs | |
|---|---|---|---|
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Orders Wholesale sales orders with nested line items and payment info; read via /api/orders/{status}/detail, created via /api/order/new (PUT), and advanced via /api/order/{id}/process and /cancel. | Satisfaction surveys is specific to Gorgias and Orders to Nuorder — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Companies Retailer and customer accounts (buyers, doors); enumerated via /api/companies/codes/list and created through the customer-creation API, commonly synced with a CRM or ERP. | Events is specific to Gorgias and Companies to Nuorder — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Line Items SKU, quantity, and price rows nested inside each Order; the unit ERPs and fulfillment systems consume when an order is written out. | Custom fields is specific to Gorgias and Line Items to Nuorder — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Inventory (ATS) Available-to-sell stock levels updated via /api/inventory/{id} (PUT); usually written from a warehouse or ERP into NuORDER so buyers see accurate availability. | Tickets is specific to Gorgias and Inventory (ATS) to Nuorder — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Pricing / Price Lists Wholesale and retail price data attached to products through the product data feeds; read out for margin reporting or written in during catalog loads. | Messages is specific to Gorgias and Pricing / Price Lists to Nuorder — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Payments Payment status and detail returned alongside Orders (the modified-orders date-range query returns the order plus its payment information); read-oriented in most syncs. | Customers is specific to Gorgias and Payments to Nuorder — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Nuorder
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Nuorder Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Nuorder through its API, with automatic retries and rate-limit backoff.
Nuorder Gorgias Interval-based propagation
DetectionStacksync polls Nuorder for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified date: a date-range order endpoint returns the IDs of orders changed within a UTC start/end window.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Nuorder: Results are cursor-paginated via lastId/lastValue exposed in a 'next' response header (null on the last page); published request-rate limits are not documented and are governed per integration.
What ships with Gorgias ⇄ Nuorder
Connect Gorgias and Nuorder for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Nuorder connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Nuorder data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Nuorder record.
Observability
Monitoring
Track your Gorgias ⇄ Nuorder sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Nuorder.
How the Gorgias and Nuorder connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Nuorder
- Integration surface
- REST API (JSON), with optional SFTP flat-file data feeds
- Authentication
- OAuth 1.0 — consumer key/secret plus an access token/secret issued per approved application in the NuORDER Portal (Admin > Settings > API Management > Approved Applications)
- Change detection
- Polling on modified date: a date-range order endpoint returns the IDs of orders changed within a UTC start/end window; products and customers are pulled by last-modified date. No native webhooks.
- Capabilities
- read · write
- Rate limits
- Results are cursor-paginated via lastId/lastValue exposed in a 'next' response header (null on the last page); published request-rate limits are not documented and are governed per integration.
How it works
How to connect Gorgias to Nuorder — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Nuorder with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Nuorder
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Nuorder objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ NuorderCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias NuorderCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Nuorder integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Nuorder: authenticate both systems, choose the objects to sync (such as Gorgias's Satisfaction surveys and Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Nuorder. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Nuorder: Polling on modified date: a date-range order endpoint returns the IDs of orders changed within a UTC start/end window; products and customers are pulled by last-modified date. No native webhooks. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gorgias side: Satisfaction surveys, Events, Custom fields, Tickets, plus custom fields where Gorgias exposes them. On the Nuorder side: Orders, Companies, Line Items, Inventory (ATS). Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Nuorder: Where Nuorder records orders: purchase history on the account; New buyers become CRM records; Contact and address details stay consistent. Orders and their status from Nuorder appear on the matching contact or account in Gorgias, so reps see what a customer has bought and what is in flight before the next conversation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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