Real-time
Two-way sync
Changes in Gorgias or Recurly instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Gorgias to Recurly integration — real-time, two-way sync
Keep Gorgias and Recurly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Recurly
Sync customers, invoices, and payment status between Recurly and Gorgias in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gorgias knows the relationship: who the contacts are and what is in motion with the account. Recurly knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Measured Units and Usage, Accounts, Subscriptions, Plans in Recurly to Tickets, Messages, Customers, Users (agents) in Gorgias with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Trigger revenue-recognition or ERP entries when new_subscription and canceled_subscription webhooks fire.
- 02 Post usage records to Measured Units on metered Subscriptions from a metering database before each bill run.
- 03 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 04 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
Common sync patterns
Where Gorgias tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Recurly with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Recurly appears on the account in Gorgias, so reps see overdue balances before they promise the next order.
Billing detail changes flow back
When a contact or address is corrected in Gorgias, Recurly gets the update before the next invoice goes out.
What you can sync between Gorgias and Recurly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Recurly objects | How this pairing syncs | |
|---|---|---|---|
| Customers Unified shopper profiles that merge identities across connected stores. | Transactions Individual payment attempts — captures, refunds, and voids; typically read into a warehouse for reconciliation and dunning analysis. | Customers is specific to Gorgias and Transactions to Recurly — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Line Items One-time charges and credits on an account outside a subscription; synced for accurate revenue and adjustment reporting. | Users (agents) is specific to Gorgias and Line Items to Recurly — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Coupons and Redemptions Discount definitions and their application to accounts and subscriptions; read for discount and promotion analysis. | Tags is specific to Gorgias and Coupons and Redemptions to Recurly — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Billing Info Tokenized payment method (card/ACH) on an account; written when onboarding customers and read for payment-health signals (never stores raw card numbers). | Satisfaction surveys is specific to Gorgias and Billing Info to Recurly — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Measured Units and Usage Metered-billing units; usage records are posted to a subscription before each bill run for consumption-based pricing. | Events is specific to Gorgias and Measured Units and Usage to Recurly — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Accounts Customer/billing entity records keyed by account_code; the anchor most subscriptions and invoices hang off. Synced two-way with CRM accounts or a customer database. | Custom fields is specific to Gorgias and Accounts to Recurly — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Recurly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Recurly Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Recurly through its API, with automatic retries and rate-limit backoff.
Recurly Gorgias Sub-second propagation
DetectionRecurly notifies Stacksync of record changes through webhook events. Webhooks (JSON or XML, one format per endpoint) for account, subscription, payment, and invoice events, plus incremental polling of list endpoints.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Recurly: Production sites default to 1,000 requests/min with only GET requests counting toward the limit; sandbox sites 400/min with all requests counting; the limit is a sliding 5-minute window, X-RateLimit headers report the quota, and breaches return HTTP 429.
What ships with Gorgias ⇄ Recurly
Connect Gorgias and Recurly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Recurly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Recurly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Recurly record.
Observability
Monitoring
Track your Gorgias ⇄ Recurly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Recurly.
How the Gorgias and Recurly connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Recurly
- Integration surface
- REST API (V3, date-versioned; legacy V2 XML API also exists)
- Authentication
- API key via HTTP Basic auth (key as username, blank password); keys are per-site, with separate sandbox and production keys
- Change detection
- Webhooks (JSON or XML, one format per endpoint) for account, subscription, payment, and invoice events, plus incremental polling of list endpoints sorted by updated_at with begin_time/end_time filters
- Capabilities
- read · write · webhooks
- Rate limits
- Production sites default to 1,000 requests/min with only GET requests counting toward the limit; sandbox sites 400/min with all requests counting; the limit is a sliding 5-minute window, X-RateLimit headers report the quota, and breaches return HTTP 429.
How it works
How to connect Gorgias to Recurly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Recurly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Recurly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Recurly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ RecurlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias RecurlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Recurly integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Recurly: authenticate both systems, choose the objects to sync (such as Gorgias's Customers and Users (agents)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Recurly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Recurly: Webhooks (JSON or XML, one format per endpoint) for account, subscription, payment, and invoice events, plus incremental polling of list endpoints sorted by updated_at with begin_time/end_time filters. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Recurly side: Measured Units and Usage, Accounts, Subscriptions, Plans, plus custom fields where Recurly exposes them. On the Gorgias side: Tickets, Messages, Customers, Users (agents). Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Recurly: Where Gorgias tracks deals: closed-won creates the finance record; Payment status on the account; Billing detail changes flow back. A won opportunity creates or updates the customer in Recurly with the right billing details, so invoicing starts without re-keying.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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