Real-time
Two-way sync
Changes in Gorgias or Zuora instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Gorgias to Zuora integration — real-time, two-way sync
Keep Gorgias and Zuora in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Zuora
Sync customers, invoices, and payment status between Zuora and Gorgias in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gorgias knows the relationship: who the contacts are and what is in motion with the account. Zuora knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Order and Amendment, Account (Billing Account), Subscription, Rate Plan and Rate Plan Charge in Zuora to Messages, Customers, Users (agents), Tags in Gorgias with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Two-way sync of Accounts and Subscriptions with an operational Postgres database so product and finance teams read billing state in SQL while changes flow back into Zuora.
- 02 Master the Product Catalog (Products and Product Rate Plans) in a database or PIM and write pricing changes into Zuora.
- 03 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 04 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
Common sync patterns
Where Gorgias tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Zuora with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Zuora appears on the account in Gorgias, so reps see overdue balances before they promise the next order.
Billing detail changes flow back
When a contact or address is corrected in Gorgias, Zuora gets the update before the next invoice goes out.
What you can sync between Gorgias and Zuora
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Zuora objects | How this pairing syncs | |
|---|---|---|---|
| Events Activity records useful for auditing what happened on a ticket. | Order and Amendment Records of subscription create and change actions; written to Zuora to drive quote-to-cash and read for subscription change history. | Events is specific to Gorgias and Order and Amendment to Zuora — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Account (Billing Account) The customer billing entity holding contacts, payment methods, and billing settings; synced two-way as the parent record most other Zuora objects hang off. | Custom fields is specific to Gorgias and Account (Billing Account) to Zuora — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Subscription Recurring or usage-based subscription tied to an Account; read for revenue state and written when provisioning or changing plans from a CRM or app. | Tickets is specific to Gorgias and Subscription to Zuora — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Rate Plan and Rate Plan Charge The priced components inside a Subscription; synced so charge amounts, quantities, and effective dates stay aligned with the source system. | Messages is specific to Gorgias and Rate Plan and Rate Plan Charge to Zuora — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Product and Product Rate Plan (Product Catalog) The catalog of sellable products and their pricing; usually mastered elsewhere and written into Zuora, or read to map subscription charges. | Customers is specific to Gorgias and Product and Product Rate Plan (Product Catalog) to Zuora — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Invoice Billing documents generated from rate plan charges and order line items; typically read out into an ERP or GL for revenue recognition and reconciliation. | Users (agents) is specific to Gorgias and Invoice to Zuora — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Zuora
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Zuora Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Zuora through its API, with automatic retries and rate-limit backoff.
Zuora Gorgias Sub-second propagation
DetectionZuora notifies Stacksync of record changes through webhook events. Incremental extraction on the indexed UpdatedDate column via ZOQL/AQuA stateful mode (high-water mark), plus Callout Notifications (webhooks) for.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Zuora: Concurrency limits: 40 concurrent requests by default, 80 for Object Queries, 200 for high-volume operations (doubled for Performance Booster); HTTP 429 on breach with exponential backoff; OAuth token endpoint is not bound by the limit.
What ships with Gorgias ⇄ Zuora
Connect Gorgias and Zuora for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Zuora connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Zuora data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Zuora record.
Observability
Monitoring
Track your Gorgias ⇄ Zuora sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Zuora.
How the Gorgias and Zuora connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Zuora
- Integration surface
- REST API (v1) with Object Query, Data Query, and AQuA bulk export; legacy SOAP API also available
- Authentication
- OAuth 2.0 client credentials (bearer token, 3600s expiry); access is governed by the Zuora role of the OAuth client's associated user, with no granular scopes
- Change detection
- Incremental extraction on the indexed UpdatedDate column via ZOQL/AQuA stateful mode (high-water mark), plus Callout Notifications (webhooks) for event-driven changes
- Capabilities
- read · write · webhooks
- Rate limits
- Concurrency limits: 40 concurrent requests by default, 80 for Object Queries, 200 for high-volume operations (doubled for Performance Booster); HTTP 429 on breach with exponential backoff; OAuth token endpoint is not bound by the limit.
How it works
How to connect Gorgias to Zuora — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Zuora with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Zuora
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Zuora objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ ZuoraCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias ZuoraCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Zuora integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Zuora: authenticate both systems, choose the objects to sync (such as Gorgias's Events and Custom fields), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Zuora connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Zuora integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Zuora. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
-
Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Zuora: Incremental extraction on the indexed UpdatedDate column via ZOQL/AQuA stateful mode (high-water mark), plus Callout Notifications (webhooks) for event-driven changes. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Zuora side: Order and Amendment, Account (Billing Account), Subscription, Rate Plan and Rate Plan Charge, plus custom fields where Zuora exposes them. On the Gorgias side: Messages, Customers, Users (agents), Tags. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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