Real-time
Two-way sync
Changes in Bigcommerce or Gorgias instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Bigcommerce to Gorgias integration — real-time, two-way sync
Keep Bigcommerce and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Bigcommerce and Gorgias
Keep the customers and orders that Gorgias and Bigcommerce share aligned in real time, so sales works from live purchase history and the store works from current account details.
Gorgias holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Bigcommerce runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Users (agents), Tags, Satisfaction surveys, Events in Gorgias to Orders, Customers, Categories, Brands in Bigcommerce with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 02 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- 03 Sync Customers and customer groups two-way with a CRM so marketing and support see the same accounts and addresses as the storefront.
- 04 Push Price Lists from an ERP into BigCommerce to drive customer-group and B2B pricing without manual catalog edits.
Common sync patterns
Where both keep product records: catalog and CRM products aligned
Where Gorgias tracks products or line items and Bigcommerce holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
One customer identity across sales and store
A person who exists as a contact in Gorgias and a buyer in Bigcommerce is kept as a single, deduplicated record, so both teams work from the same customer instead of two partial copies.
Where Bigcommerce records orders: purchase history on the account
Orders and their status from Bigcommerce appear on the matching contact or account in Gorgias, so reps see what a customer has bought and what is in flight before the next conversation.
What you can sync between Bigcommerce and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Bigcommerce objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Customers V3 customer accounts, customer groups, and addresses; synced two-way with a CRM so storefront and GTM records match. | Customers Unified shopper profiles that merge identities across connected stores. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Brands Catalog V3 brand records linked to products; kept aligned with a product master or PIM so brand names and pages stay consistent. | Events Activity records useful for auditing what happened on a ticket. | Brands is specific to Bigcommerce and Events to Gorgias — each maps to any object or custom field on the other side. | |
| Inventory Product- or variant-level stock, plus multi-location counts via the V3 Inventory API; written from a WMS to reflect on-hand quantities. | Custom fields Extend tickets with brand-specific attributes. | Inventory is specific to Bigcommerce and Custom fields to Gorgias — each maps to any object or custom field on the other side. | |
| Price Lists V3 price lists and records driving customer-group and B2B pricing; pushed from an ERP so tiered prices stay current. | Tickets The central support object, aggregating a conversation across channels. | Price Lists is specific to Bigcommerce and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Shipments Order shipments with tracking numbers; created in BigCommerce from a 3PL or fulfillment system as packages ship. | Messages Individual inbound and outbound messages attached to a ticket. | Shipments is specific to Bigcommerce and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Products Catalog V3 records with custom fields and images; mastered in a PIM or ERP and written to BigCommerce, or read out to a warehouse. | Users (agents) Support staff records used for assignment and workload reporting. | Products is specific to Bigcommerce and Users (agents) to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Bigcommerce and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Bigcommerce Gorgias Sub-second propagation
DetectionBigcommerce notifies Stacksync of record changes through webhook events. Webhooks push near-real-time events (store/order/*, store/product/*, store/customer/* and more).
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Bigcommerce Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Bigcommerce through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Bigcommerce: OAuth quota refreshes every 30 seconds and varies by plan (about 20,000 requests/hour on Standard and Plus, 60,000 on Pro, higher on Enterprise); the X-Rate-Limit-Requests-Left header reports remaining calls.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Bigcommerce ⇄ Gorgias
Connect Bigcommerce and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Bigcommerce–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Bigcommerce or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Bigcommerce or Gorgias record.
Observability
Monitoring
Track your Bigcommerce ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Bigcommerce and Gorgias.
How the Bigcommerce and Gorgias connectors work
Bigcommerce
- Integration surface
- REST Management API (V2 and V3), plus GraphQL Storefront and Admin APIs
- Authentication
- OAuth API account credentials — a store-generated client ID and permanent access token sent in the X-Auth-Token header, limited to the OAuth scopes granted when the account is created (e.g. store_v2_orders, store_v2_products)
- Change detection
- Webhooks push near-real-time events (store/order/*, store/product/*, store/customer/* and more); polling uses date_modified:min/max filters on Products, Orders, and Customers
- Capabilities
- read · write · webhooks
- Rate limits
- OAuth quota refreshes every 30 seconds and varies by plan (about 20,000 requests/hour on Standard and Plus, 60,000 on Pro, higher on Enterprise); the X-Rate-Limit-Requests-Left header reports remaining calls.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Bigcommerce to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Bigcommerce and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Bigcommerce
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Bigcommerce and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Bigcommerce ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Bigcommerce GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Bigcommerce and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Bigcommerce and Gorgias: authenticate both systems, choose the objects to sync (such as Bigcommerce's Customers and Brands), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Bigcommerce and Gorgias: Where both keep product records: catalog and CRM products aligned; One customer identity across sales and store; Where Bigcommerce records orders: purchase history on the account. Where Gorgias tracks products or line items and Bigcommerce holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
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Bigcommerce: REST Management API (V2 and V3), plus GraphQL Storefront and Admin APIs. Authentication: OAuth API account credentials — a store-generated client ID and permanent access token sent in the X-Auth-Token header, limited to the OAuth scopes granted when the account is created (e.g. store_v2_orders, store_v2_products). Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Bigcommerce: Webhooks deactivate automatically after a series of failed retries spanning about 48 hours from the first attempt, or after 90 days with no events, so subscriptions must be monitored and re-created. Stacksync's field mapping accounts for these differences between Bigcommerce and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Bigcommerce and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Bigcommerce and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Bigcommerce–Gorgias integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 467 integrations available for Bigcommerce and Gorgias.
Popular · 7 of 467
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Bigcommerce ⇄ Salesforce -
Bigcommerce ⇄ HubSpot -
Bigcommerce ⇄ Microsoft Dynamics 365 Sales -
Gorgias ⇄ Easypost -
Gorgias ⇄ Magento -
Gorgias ⇄ Nuorder -
Gorgias ⇄ Shipwire
No integrations match .
