Real-time
Two-way sync
Changes in D2l Brightspace or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Human resources ⇄ CRM
D2l Brightspace to Gorgias integration — real-time, two-way sync
Keep D2l Brightspace and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect D2l Brightspace and Gorgias
Keep the people who own accounts in Gorgias in step with the workforce records in D2l Brightspace, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Gorgias runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in D2l Brightspace. D2l Brightspace is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Messages, Customers, Users (agents), Tags in Gorgias with Grades, Content (Modules, Topics, and User Progress), Quizzes, Assignments (Dropbox) in D2l Brightspace field by field, in real time, and in both directions. You decide which system owns which fields, so D2l Brightspace stays authoritative on roles and org structure while Gorgias keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 02 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 03 Two-way sync of Users and Enrollments between Brightspace and an SIS or HRIS so new learners and their course rosters stay aligned without manual CSV imports.
- 04 Write Grades reconciled in a warehouse back onto Brightspace grade objects, and read grade values out for transcript and completion reporting.
Common sync patterns
New team members provisioned when they are hired
When D2l Brightspace records a new hire, a matching user or owner is created in Gorgias, so a new rep can start working accounts without waiting on a manual setup ticket.
Ownership and territory follow the org chart
When a person changes team, manager, or region in D2l Brightspace, their accounts and territory assignments in Gorgias update to match, so pipeline stays with the right owner.
Deactivate access when someone leaves
When D2l Brightspace marks a worker as departed, the matching user in Gorgias is flagged or deactivated, so former employees do not keep CRM access after their last day.
What you can sync between D2l Brightspace and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| D2l Brightspace objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Users User accounts in the Learning Platform (lp) component; created, read, updated, and deleted through the Valence API and typically synced two-way with an SIS or HRIS. | Tickets The central support object, aggregating a conversation across channels. | Users is specific to D2l Brightspace and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Enrollments Links between Users and Org Units; enroll/unenroll and batch-enrollment routes let rosters be written from an upstream system and read back for reporting. | Messages Individual inbound and outbound messages attached to a ticket. | Enrollments is specific to D2l Brightspace and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Org Units The org structure — course offerings, sections, departments, and semesters; read for hierarchy and created/updated to provision courses from a database. | Customers Unified shopper profiles that merge identities across connected stores. | Org Units is specific to D2l Brightspace and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Grades Grade objects, categories, schemes, and per-user grade values in the Learning Environment (le) component; values can be read out and written back onto the gradebook. | Users (agents) Support staff records used for assignment and workload reporting. | Grades is specific to D2l Brightspace and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Content (Modules, Topics, and User Progress) Course content structure plus per-user completion; progress is read into a warehouse and topics can be created and updated via the API. | Tags Categorize tickets for routing and downstream analytics. | Content (Modules, Topics, and User Progress) is specific to D2l Brightspace and Tags to Gorgias — each maps to any object or custom field on the other side. | |
| Quizzes Quiz objects and per-user attempts and results; attempt data is read out for engagement and completion analytics. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Quizzes is specific to D2l Brightspace and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between D2l Brightspace and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
D2l Brightspace Gorgias Sub-second propagation
DetectionD2l Brightspace notifies Stacksync of record changes through webhook events. Polling Valence endpoints with date/bookmark filters, differential Brightspace Data Sets (BDS) bulk exports for changed rows via the Data Hub, and.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias D2l Brightspace Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to D2l Brightspace through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- D2l Brightspace: Per-caller token-bucket credit scheme; each route costs credits, responses carry X-Rate-Limit-Remaining, and over-quota calls return HTTP 429. D2L can adjust per-route credit costs.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with D2l Brightspace ⇄ Gorgias
Connect D2l Brightspace and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every D2l Brightspace–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever D2l Brightspace or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single D2l Brightspace or Gorgias record.
Observability
Monitoring
Track your D2l Brightspace ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between D2l Brightspace and Gorgias.
How the D2l Brightspace and Gorgias connectors work
D2l Brightspace
- Integration surface
- Brightspace (Valence) REST API split into independently-versioned Learning Platform (lp) and Learning Environment (le) components, plus the Data Hub / Data Export Framework and Brightspace Data Streams
- Authentication
- OAuth 2.0 authorization-code grant against the D2L auth service (auth.brightspace.com); a registered app holds a client ID and secret with per-scope grants (group:resource:action, e.g. users:userdata:read), short-lived access tokens, and refresh tokens
- Change detection
- Polling Valence endpoints with date/bookmark filters, differential Brightspace Data Sets (BDS) bulk exports for changed rows via the Data Hub, and Brightspace Data Streams webhooks (xAPI activity events) for near-real-time signals
- Capabilities
- read · write · webhooks
- Rate limits
- Per-caller token-bucket credit scheme; each route costs credits, responses carry X-Rate-Limit-Remaining, and over-quota calls return HTTP 429. D2L can adjust per-route credit costs.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect D2l Brightspace to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate D2l Brightspace and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
D2l Brightspace
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the D2l Brightspace and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · D2l Brightspace ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
D2l Brightspace GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
D2l Brightspace and Gorgias integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between D2l Brightspace and Gorgias: authenticate both systems, choose the objects to sync (such as D2l Brightspace's Users and Enrollments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means D2l Brightspace and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed D2l Brightspace and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom D2l Brightspace–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both D2l Brightspace and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on D2l Brightspace: Polling Valence endpoints with date/bookmark filters, differential Brightspace Data Sets (BDS) bulk exports for changed rows via the Data Hub, and Brightspace Data Streams webhooks (xAPI activity events) for near-real-time signals. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gorgias side: Messages, Customers, Users (agents), Tags, plus custom fields where Gorgias exposes them. On the D2l Brightspace side: Grades, Content (Modules, Topics, and User Progress), Quizzes, Assignments (Dropbox). Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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