Real-time
Two-way sync
Changes in Gorgias or Salesforce instantly reflect in both systems. No stale data, no manual imports.
CRM
Gorgias to Salesforce integration — real-time, two-way sync
Keep Gorgias and Salesforce in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gorgias and Salesforce
Run Gorgias and Salesforce side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Satisfaction surveys, Events, Custom fields, Tickets in Gorgias with Cases, Campaigns, Tasks and Events, Products and Price Books in Salesforce in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- Write product usage metrics computed in a warehouse onto Account and Contact fields so reps see adoption signals on the record.
- Trigger provisioning or billing changes in an operational database when an Opportunity moves to closed-won.
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
What you can sync between Gorgias and Salesforce
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Salesforce objects | |
|---|---|---|
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Accounts Company records that anchor most syncs; typically mapped to customer tables in a database or ERP. | |
| Events Activity records useful for auditing what happened on a ticket. | Contacts People linked to Accounts; synced two-way with marketing, support, and warehouse person records. | |
| Custom fields Extend tickets with brand-specific attributes. | Leads Unqualified prospects; often written into Salesforce from enrichment or product-signup pipelines. | |
| Tickets The central support object, aggregating a conversation across channels. | Opportunities Deal records with stage and amount; synced to databases for pipeline reporting and to ERPs at close. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Cases Support records; synced with help desk tools or internal databases for escalation workflows. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Campaigns Marketing membership data; read out for attribution analysis in the warehouse. |
What ships with Gorgias ⇄ Salesforce
Connect Gorgias and Salesforce for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Salesforce connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Salesforce data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Salesforce record.
Observability
Monitoring
Track your Gorgias ⇄ Salesforce sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Salesforce.
How the Gorgias and Salesforce connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Salesforce
- Integration surface
- REST, SOAP, and Bulk APIs
- Authentication
- OAuth login via a Salesforce user (browser-based authorization flow); requires "API Enabled" permission for polling mode, plus "Author Apex" and "Customize Application" OR "Modify All Data" for trigger mode
- Change detection
- Apex triggers are used whenever possible (Salesforce actively notifies Stacksync via an Apex trigger + callout class + remote site setting)
- Capabilities
- read · write · CDC
- Rate limits
- Daily API request allocations vary by edition and license count.
How it works
How to connect Gorgias to Salesforce — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Salesforce with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Salesforce
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Salesforce objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ SalesforceCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias SalesforceCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Salesforce integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Salesforce: authenticate both systems, choose the objects to sync (such as Gorgias's Satisfaction surveys and Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Salesforce: REST, SOAP, and Bulk APIs. Authentication: OAuth login via a Salesforce user (browser-based authorization flow); requires "API Enabled" permission for polling mode, plus "Author Apex" and "Customize Application" OR "Modify All Data" for trigger mode. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Salesforce: Change Data Capture publishes create, update, delete, and undelete events on per-object channels, giving near-real-time change feeds without polling. Stacksync's field mapping accounts for these differences between Gorgias and Salesforce without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Salesforce records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Salesforce connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Salesforce integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Salesforce. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and Salesforce.
Popular · 8 of 386
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Gorgias ⇄ Microsoft Dynamics 365 Sales -
Gorgias ⇄ Attio -
Gorgias ⇄ Pipedrive -
Gorgias ⇄ Zoho CRM -
Salesforce ⇄ HubSpot - Salesforce ⇄ Microsoft Dynamics 365 Sales
- Salesforce ⇄ Attio
- Salesforce ⇄ Pipedrive
No integrations match .
