Real-time
Two-way sync
Changes in Atlassian or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Atlassian to Gorgias integration — real-time, two-way sync
Keep Atlassian and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Atlassian and Gorgias
Sync what happens in Atlassian with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Jira Issues, Jira Projects, Boards and Sprints, Issue Comments in Atlassian to Users (agents), Tags, Satisfaction surveys, Events in Gorgias with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Gorgias, and CRM data flows the other way wherever Atlassian can store and use it.
Common use cases
- 01 Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
- 02 Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
- 03 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 04 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
Common sync patterns
Where Atlassian can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Atlassian, so people working there have the context without switching tools.
Where Atlassian handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gorgias, so sales sees open issues before the next call.
Where Atlassian supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
What you can sync between Atlassian and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. | Custom fields Extend tickets with brand-specific attributes. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Boards and Sprints Agile structures read to report on sprint contents and status. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Boards and Sprints is specific to Atlassian and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. | |
| Issue Comments Threaded discussion synced into linked tickets in external systems. | Events Activity records useful for auditing what happened on a ticket. | Issue Comments is specific to Atlassian and Events to Gorgias — each maps to any object or custom field on the other side. | |
| Attachments Files on issues mirrored to paired records where needed. | Tickets The central support object, aggregating a conversation across channels. | Attachments is specific to Atlassian and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Workflows and Statuses Status transitions mapped to stages in the paired system. | Messages Individual inbound and outbound messages attached to a ticket. | Workflows and Statuses is specific to Atlassian and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Users and Groups Assignees and reporters matched to identities in other tools. | Customers Unified shopper profiles that merge identities across connected stores. | Users and Groups is specific to Atlassian and Customers to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Atlassian and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Atlassian Gorgias Sub-second propagation
DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Atlassian Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Atlassian ⇄ Gorgias
Connect Atlassian and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Gorgias record.
Observability
Monitoring
Track your Atlassian ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Gorgias.
How the Atlassian and Gorgias connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Atlassian to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Gorgias integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Gorgias: authenticate both systems, choose the objects to sync (such as Atlassian's Custom Fields and Boards and Sprints), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Atlassian and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Atlassian–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Atlassian and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Atlassian: Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Atlassian side: Jira Issues, Jira Projects, Boards and Sprints, Issue Comments, plus custom fields where Atlassian exposes them. On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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