Real-time
Two-way sync
Changes in Aircall or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Communications ⇄ CRM
Aircall to Gorgias integration — real-time, two-way sync
Keep Aircall and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Aircall and Gorgias
Keep Gorgias and Aircall working from the same contacts, and log every call, message, and meeting back on the record, in real time and in both directions.
Gorgias holds the people the business talks to: the contacts, their phone numbers and email addresses, and which rep owns the relationship. Aircall is where the talking happens, whether that is calls, texts, email, or meetings. The two depend on the same people, and when the contact list in one drifts from the other, outreach goes to stale numbers and the record of what was said never makes it back to the account.
Stacksync syncs Events, Custom fields, Tickets, Messages in Gorgias with Users, Numbers, Tags, Teams in Aircall field by field, in real time, and in both directions. Current contact details flow out to Aircall so it can reach the right person, and the calls, messages, and meetings Aircall produces flow back onto the matching record in Gorgias. You decide which system owns which fields, and conflicts resolve by rules you set.
Common use cases
- 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 03 Provision and deprovision Users and Team membership from an HR system or IdP so the agent roster, seats, and routing groups stay current.
- 04 Send outbound SMS/MMS through the Messages API when a CRM or database record changes (appointment reminders, alerts) and write inbound replies back.
Common sync patterns
One contact list, opt-outs included
A number, address, or unsubscribe recorded in either system updates the other, so no one calls a disconnected line or messages someone who opted out.
New contacts reachable right away
A contact created or updated in Gorgias appears in Aircall within seconds, so outreach starts without exporting a list or re-keying numbers.
Where Aircall reaches out: contacts kept current
Names, phone numbers, email addresses, and the owning rep from Gorgias stay current in Aircall, so every call, text, or email goes to the right person at the right address.
What you can sync between Aircall and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Aircall objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Tags Call tags with name and color; full CRUD, applied to calls for disposition and outcome reporting in the CRM or warehouse. | Tags Categorize tickets for routing and downstream analytics. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Contacts Shared and personal phone-book contacts with full CRUD plus search by phone number or email; the primary two-way object synced with CRM contacts for click-to-dial. | Tickets The central support object, aggregating a conversation across channels. | Contacts is specific to Aircall and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Calls Inbound and outbound call records with recording URL, duration, tags, comments, and metadata; the record itself is read-only, but you can add tags, comments, insight cards, transfer, archive, and control recording. | Messages Individual inbound and outbound messages attached to a ticket. | Calls is specific to Aircall and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Users Agent seats with name, email, and availability; full CRUD to provision or deprovision seats and map Aircall agents to CRM, HR, or directory identities. | Customers Unified shopper profiles that merge identities across connected stores. | Users is specific to Aircall and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Numbers Provisioned phone numbers with settings, open hours, and IVR config; read and update to keep routing and business-hours data aligned across systems. | Users (agents) Support staff records used for assignment and workload reporting. | Numbers is specific to Aircall and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Teams Groups of users for routing and reporting; create and delete teams and add or remove members to mirror org structure from an HR system or IdP. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Teams is specific to Aircall and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Aircall and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Aircall Gorgias Sub-second propagation
DetectionAircall notifies Stacksync of record changes through webhook events. Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Aircall Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Aircall through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Aircall: 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Aircall ⇄ Gorgias
Connect Aircall and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aircall–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Aircall or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Aircall or Gorgias record.
Observability
Monitoring
Track your Aircall ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Aircall and Gorgias.
How the Aircall and Gorgias connectors work
Aircall
- Integration surface
- REST API (Aircall Public API v1, https://api.aircall.io/v1)
- Authentication
- HTTP Basic auth (base64 api_id:api_token) for single-account integrations, or OAuth 2.0 authorization_code flow for multi-tenant Technology Partner apps
- Change detection
- Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order
- Capabilities
- read · write · webhooks
- Rate limits
- 60 requests per minute per company by default (120/min for Advanced Messaging customers); responses carry X-AircallApi-Limit, X-AircallApi-Remaining, and X-AircallApi-Reset headers
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Aircall to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Aircall and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Aircall
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Aircall and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Aircall ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Aircall GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Aircall and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Aircall and Gorgias: authenticate both systems, choose the objects to sync (such as Aircall's Tags and Contacts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Aircall: Calls are read-oriented: the call record cannot be created or edited, but you can add tags, comments, and insight cards, transfer, archive, and control recording; genuine writes live in Contacts, Users, Tags, Teams, and Messages. Stacksync's field mapping accounts for these differences between Aircall and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Aircall and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Aircall and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Aircall–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Aircall and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Aircall: Webhooks (POST /v1/webhooks) for call, contact, user, message, and number events; historical pulls via list endpoints paged with from/to timestamps and order. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 413 integrations available for Aircall and Gorgias.
Popular · 8 of 413
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Aircall ⇄ HubSpot -
Aircall ⇄ Microsoft Dynamics 365 Sales -
Aircall ⇄ Attio -
Aircall ⇄ Pipedrive -
Gorgias ⇄ Zoom -
Gorgias ⇄ Gmail -
Gorgias ⇄ Amazon SES -
Gorgias ⇄ Infobip
No integrations match .
