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Human resources ⇄ CRM

Ceridian Dayforce to Gorgias integration — real-time, two-way sync

Keep Ceridian Dayforce and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Ceridian Dayforce and Gorgias

Keep the people who own accounts in Gorgias in step with the workforce records in Ceridian Dayforce, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Gorgias runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ceridian Dayforce. Ceridian Dayforce is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Custom fields, Tickets, Messages, Customers in Gorgias with Org Units, Departments, Jobs & Positions, Time Away From Work & Balances, Employee (HR / Person Details), Employment Status in Ceridian Dayforce field by field, in real time, and in both directions. You decide which system owns which fields, so Ceridian Dayforce stays authoritative on roles and org structure while Gorgias keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • 02 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • 03 Push new hires (Employee, Employment Status, Work Assignment) from an ATS or onboarding tool into Dayforce with POST once a candidate is hired, pre-fetching valid XRefCodes for department, position, location, and pay group.
  • 04 React to Dayforce Event Notifications for hire, rehire, and terminate to provision or disable IdP and app access and update downstream records as the changes post.

Common sync patterns

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

Where Ceridian Dayforce tracks people the business also engages: contacts stay in sync

A person recorded in Ceridian Dayforce, such as a candidate or applicant, can create or update the matching contact in Gorgias, so relationship history and outreach are not rebuilt from scratch when the same individual appears in both.

New team members provisioned when they are hired

When Ceridian Dayforce records a new hire, a matching user or owner is created in Gorgias, so a new rep can start working accounts without waiting on a manual setup ticket.

What you can sync between Ceridian Dayforce and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Ceridian Dayforce objects Gorgias objects How this pairing syncs
Time Away From Work & Balances Time-off requests and accrual balances read per employee; pulled into scheduling, payroll, or absence-reporting databases and used to reconcile leave against downstream systems. Custom fields Extend tickets with brand-specific attributes. Time Away From Work & Balances is specific to Ceridian Dayforce and Custom fields to Gorgias — each maps to any object or custom field on the other side.
Employee (HR / Person Details) Core worker record keyed by XRefCode; GET Employees returns matching XRefCodes, then a per-employee GET fetches full HR details. New hires are added with POST and edits made with PATCH, so it is read and write. Tickets The central support object, aggregating a conversation across channels. Employee (HR / Person Details) is specific to Ceridian Dayforce and Tickets to Gorgias — each maps to any object or custom field on the other side.
Employment Status Effective-dated employment status and type (active, leave, terminated) that drives active/terminated state for downstream provisioning; read, and writable as new dated status records. Messages Individual inbound and outbound messages attached to a ticket. Employment Status is specific to Ceridian Dayforce and Messages to Gorgias — each maps to any object or custom field on the other side.
Work Assignments Effective-dated position, department, location, and org-unit assignment; the most-synced record for org charts, provisioning, and analytics. Read and updatable via PATCH. Customers Unified shopper profiles that merge identities across connected stores. Work Assignments is specific to Ceridian Dayforce and Customers to Gorgias — each maps to any object or custom field on the other side.
Compensation Summary & Pay Adjustments Compensation Summary returns pay rate and frequency for reporting; Employee Pay Adjustments are written as effective-dated records via PATCH to post pay changes back to Dayforce. Users (agents) Support staff records used for assignment and workload reporting. Compensation Summary & Pay Adjustments is specific to Ceridian Dayforce and Users (agents) to Gorgias — each maps to any object or custom field on the other side.
Employee Punches & Raw Clock Entries Time-and-attendance punches; raw clock entries are added with POST and punches removed with DELETE, so time data flows both ways between Dayforce and scheduling or workforce tools. Tags Categorize tickets for routing and downstream analytics. Employee Punches & Raw Clock Entries is specific to Ceridian Dayforce and Tags to Gorgias — each maps to any object or custom field on the other side.

How changes propagate between Ceridian Dayforce and Gorgias

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Ceridian Dayforce Gorgias Sub-second propagation

DetectionCeridian Dayforce notifies Stacksync of record changes through webhook events. No CDC stream.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Gorgias Ceridian Dayforce Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Ceridian Dayforce through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Ceridian Dayforce: Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Ceridian Dayforce ⇄ Gorgias

Connect Ceridian Dayforce and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ceridian Dayforce–Gorgias connection.

Real-time

Two-way sync

Changes in Ceridian Dayforce or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Ceridian Dayforce or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Ceridian Dayforce or Gorgias record.

Observability

Monitoring

Track your Ceridian Dayforce ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Ceridian Dayforce and Gorgias.

How the Ceridian Dayforce and Gorgias connectors work

Ceridian Dayforce

Integration surface
REST API (Dayforce RESTful Web Services, v1/v2), JSON payloads
Authentication
HTTP Basic authentication with a dedicated Web Services user plus the client namespace (Company ID), or an OAuth 2.0 access token from the Dayforce identity endpoint (POST dfid.dayforcehcm.com/connect/token, client_id Dayforce.HCMAnywhere.Client). Token-based auth is recommended, and the Web Services role with the Read Data subfeature must be enabled on the account.
Change detection
No CDC stream. Broad change detection uses delta polling on GET Employees with filterUpdatedStartDate/filterUpdatedEndDate and filterUpdatedEntities to pull only records changed in a window. Dayforce also has native Event Notifications (the Notification Publisher) for lifecycle events — hire, rehire, terminate, and workflow validation — delivered by push to a receiver service or by querying unacknowledged notifications; the publisher runs roughly hourly and each notification must be acknowledged.
Capabilities
read · write · webhooks
Rate limits
Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
Ceridian Dayforce setup guide

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Ceridian Dayforce to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Ceridian Dayforce and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Ceridian Dayforce connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Ceridian Dayforce and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Ceridian Dayforce ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Ceridian Dayforce Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Ceridian Dayforce and Gorgias integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 509 integrations available for Ceridian Dayforce and Gorgias.

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