Real-time
Two-way sync
Changes in Gorgias or Ukg Ready instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Human resources
Gorgias to Ukg Ready integration — real-time, two-way sync
Keep Gorgias and Ukg Ready in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and Ukg Ready
Keep the people who own accounts in Gorgias in step with the workforce records in Ukg Ready, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Gorgias runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ukg Ready. Ukg Ready is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Custom fields, Tickets, Messages, Customers in Gorgias with Employees, Employment / Positions, Compensation, Timesheet Entries in Ukg Ready field by field, in real time, and in both directions. You decide which system owns which fields, so Ukg Ready stays authoritative on roles and org structure while Gorgias keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 02 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 03 Create new-hire Employee records in UKG Ready from an ATS or onboarding workflow, including position, cost center, and compensation fields.
- 04 Feed Timesheet Entries and Accruals/Time Off into a data warehouse for labor-cost, overtime, and PTO-liability reporting.
Common sync patterns
Deactivate access when someone leaves
When Ukg Ready marks a worker as departed, the matching user in Gorgias is flagged or deactivated, so former employees do not keep CRM access after their last day.
One directory of people
A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
Where Ukg Ready tracks people the business also engages: contacts stay in sync
A person recorded in Ukg Ready, such as a candidate or applicant, can create or update the matching contact in Gorgias, so relationship history and outreach are not rebuilt from scratch when the same individual appears in both.
What you can sync between Gorgias and Ukg Ready
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Ukg Ready objects | How this pairing syncs | |
|---|---|---|---|
| Custom fields Extend tickets with brand-specific attributes. | Accruals / Time Off PTO balances, requests, and approver status; read for liability reporting and requests can be created against employee records. | Custom fields is specific to Gorgias and Accruals / Time Off to Ukg Ready — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Payroll (Earnings / Deductions / Employee Payroll Runs) Earnings and deductions can be imported into pay runs; Employee Payroll Runs (gross, net, taxes) read back for GL posting and analytics. | Tickets is specific to Gorgias and Payroll (Earnings / Deductions / Employee Payroll Runs) to Ukg Ready — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Benefits Plan enrollments, coverage tiers, contributions, and effective dates; typically read into benefits or finance systems. | Messages is specific to Gorgias and Benefits to Ukg Ready — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Cost Centers / Groups Departments, locations, and hierarchy used as org structure; read to align headcount and budget models across systems. | Customers is specific to Gorgias and Cost Centers / Groups to Ukg Ready — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Reports (Report-as-a-Service) Scheduled IBM Cognos extracts used for bulk historical pulls that the per-employee REST endpoints are not built for. | Users (agents) is specific to Gorgias and Reports (Report-as-a-Service) to Ukg Ready — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Employees Core person records (demographics, contact info, status, work location); synced two-way and mapped to HRIS or person tables in a database. | Tags is specific to Gorgias and Employees to Ukg Ready — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Ukg Ready
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Ukg Ready Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Ukg Ready through its API, with automatic retries and rate-limit backoff.
Ukg Ready Gorgias Sub-second propagation
DetectionUkg Ready notifies Stacksync of record changes through webhook events. UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Ukg Ready: Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention.
What ships with Gorgias ⇄ Ukg Ready
Connect Gorgias and Ukg Ready for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Ukg Ready connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Ukg Ready data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Ukg Ready record.
Observability
Monitoring
Track your Gorgias ⇄ Ukg Ready sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Ukg Ready.
How the Gorgias and Ukg Ready connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Ukg Ready
- Integration surface
- UKG Ready REST API (v1/v2) plus the Import Tool (XML transactions) and Report-as-a-Service (IBM Cognos); a legacy SOAP API also exists
- Authentication
- A 7-digit company short name, a Web API key (Company Setup > Login Config), and a dedicated API service-account user (username/password) are exchanged for a session Bearer token sent on every request; Onboarding/Recruiting endpoints use a separate authorization token
- Change detection
- UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention
How it works
How to connect Gorgias to Ukg Ready — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Ukg Ready with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Ukg Ready
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Ukg Ready objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Ukg ReadyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Ukg ReadyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Ukg Ready integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Ukg Ready: authenticate both systems, choose the objects to sync (such as Gorgias's Custom fields and Tickets), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Ukg Ready records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Ukg Ready connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Ukg Ready integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Ukg Ready. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Ukg Ready: UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gorgias side: Custom fields, Tickets, Messages, Customers, plus custom fields where Gorgias exposes them. On the Ukg Ready side: Employees, Employment / Positions, Compensation, Timesheet Entries. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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