Real-time
Real-time sync
Changes in Adobeanalytics or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Analytics ⇄ CRM
Adobeanalytics to Gorgias integration — real-time data sync
Keep Adobeanalytics and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Adobeanalytics and Gorgias
Put live Gorgias data behind every dashboard and cohort in Adobeanalytics, and write the segments and scores Adobeanalytics computes back onto the Gorgias record — one connection, not a nightly export.
Adobeanalytics is a read-only source: Stacksync reads its data in real time and delivers it into Gorgias, so Gorgias always reflects the current state of Adobeanalytics — without exports, scripts, or schedulers.
Adobeanalytics turns data into dashboards, cohorts, and metrics; Gorgias is where customers, contacts, deals, and activity actually live and change. The two meet wherever a number is really about a specific account, segment, or stage — yet most teams feed the CRM into analytics as a nightly extract or a hand-maintained connector, so the reporting lags the business and can't be sliced by the customers and segments that matter.
Stacksync syncs Tags, Satisfaction surveys, Events, Custom fields from Gorgias into Adobeanalytics field by field and within seconds, so every dashboard and cohort runs on current records instead of a stale copy. Because the connection runs both ways, the cohorts, scores, and metrics computed in Adobeanalytics write back to fields in Gorgias, landing where the people working accounts can see them. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Pull ranked and trended Reports (metrics by dimension) into Postgres or a warehouse so web and marketing analytics join with CRM, ad-spend, and revenue data in SQL.
- 02 Mirror Dimensions, Metrics, Calculated Metrics, and Segment definitions into a catalog database to document the Adobe Analytics reporting model.
- 03 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 04 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
Common sync patterns
Where Gorgias accepts updates: segments and scores back on the record
Cohorts, scores, and computed metrics from Adobeanalytics sync onto fields in Gorgias, putting the analysis where reps and owners actually work the accounts.
One customer across analytics and CRM
The same account or person is keyed consistently in both systems, so a profile or row in Adobeanalytics lines up with the contact or account in Gorgias.
A record that outlives edits in the CRM
A continuously synced copy of Gorgias's records and activity in Adobeanalytics keeps a queryable history even as records change or age out of the CRM.
What you can sync between Adobeanalytics and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Adobeanalytics objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Report Suites Report suite and virtual report suite configuration read via the /collections/suites endpoint; enumerated to list the report suites available to the company. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Report Suites is specific to Adobeanalytics and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. | |
| Users Users in the Analytics company, read via GET /users and /users/me; loaded for access, entitlement, and identity reconciliation reporting. | Events Activity records useful for auditing what happened on a ticket. | Users is specific to Adobeanalytics and Events to Gorgias — each maps to any object or custom field on the other side. | |
| Usage and Access Logs Admin audit and usage logs of report and tool activity, read via the usage/audit-log endpoints; loaded for security, governance, and adoption reporting. | Custom fields Extend tickets with brand-specific attributes. | Usage and Access Logs is specific to Adobeanalytics and Custom fields to Gorgias — each maps to any object or custom field on the other side. | |
| Reports Core reporting endpoint (POST /reports on analytics.adobe.io); returns ranked or trended report data for chosen metrics broken down by dimensions over a date range, with optional segment filters. The main dataset Stacksync reads out. | Tickets The central support object, aggregating a conversation across channels. | Reports is specific to Adobeanalytics and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Dimensions Available report dimensions (eVars, props, and standard dimensions) per report suite, read via GET /dimensions; pulled as reporting metadata to build report requests and mirror the model. | Messages Individual inbound and outbound messages attached to a ticket. | Dimensions is specific to Adobeanalytics and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Metrics Standard metrics available for a report suite, read via GET /metrics; read as metadata to construct report requests and document available measures. | Customers Unified shopper profiles that merge identities across connected stores. | Metrics is specific to Adobeanalytics and Customers to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Adobeanalytics and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Adobeanalytics Gorgias Interval-based propagation
DetectionStacksync polls Adobeanalytics for changes on an incremental schedule, reading only records changed since the previous pass. Pull-based over a date range: reports are requested for a from/to window and re-queried on a schedule.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Adobeanalytics Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryAdobeanalytics does not accept inbound record writes, so this direction carries requests rather than records: Adobeanalytics's output flows back as field updates on the originating Gorgias records.
Rate-limit considerations
- Adobeanalytics: The Analytics 2.0 API enforces 12 requests per 6 seconds (about 120 per minute) per user; exceeding it returns HTTP 429 with error_code 429050. A separate per-report-suite reporting-engine throttle can slow large requests without returning an error.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Adobeanalytics ⇄ Gorgias
Connect Adobeanalytics and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Adobeanalytics–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Adobeanalytics or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Adobeanalytics or Gorgias record.
Observability
Monitoring
Track your Adobeanalytics ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Adobeanalytics and Gorgias.
How the Adobeanalytics and Gorgias connectors work
Adobeanalytics
- Integration surface
- Analytics 2.0 REST API on analytics.adobe.io for reporting and components; Data Feeds and Data Warehouse for raw hit-level export; Data Insertion and Bulk Data Insertion (CSV) APIs for inbound server-side collection.
- Authentication
- OAuth Server-to-Server via the Adobe Developer Console (JWT service-account auth was deprecated January 1, 2025). The company's global company ID is sent in the x-proxy-global-company-id header, and the integration needs at least the Report Suites, Metrics, and Dimensions permission groups.
- Change detection
- Pull-based over a date range: reports are requested for a from/to window and re-queried on a schedule. No change-data-capture feed or report-data webhooks; Adobe recommends not polling for new data faster than every 30 minutes and caching results.
- Capabilities
- read
- Rate limits
- The Analytics 2.0 API enforces 12 requests per 6 seconds (about 120 per minute) per user; exceeding it returns HTTP 429 with error_code 429050. A separate per-report-suite reporting-engine throttle can slow large requests without returning an error.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Adobeanalytics to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Adobeanalytics and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Adobeanalytics
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Adobeanalytics and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Adobeanalytics ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Adobeanalytics GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Adobeanalytics and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time integration between Adobeanalytics and Gorgias — Adobeanalytics is a read-only source, so data flows from it into the other system: authenticate both systems, choose the objects to sync, map fields visually, and changes propagate in milliseconds — no code required.
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Adobeanalytics: Reporting is pull-based over a date window; there is no change-data-capture feed or report-data webhook, and Adobe recommends not polling for new data faster than every 30 minutes and caching results. Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Stacksync's field mapping accounts for these differences between Adobeanalytics and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Adobeanalytics and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Adobeanalytics and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Adobeanalytics–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Adobeanalytics and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Adobeanalytics: Pull-based over a date range: reports are requested for a from/to window and re-queried on a schedule. No change-data-capture feed or report-data webhooks; Adobe recommends not polling for new data faster than every 30 minutes and caching results. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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