Real-time
Two-way sync
Changes in Gorgias or Rollworks instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Marketing
Gorgias to Rollworks integration — real-time, two-way sync
Keep Gorgias and Rollworks in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Rollworks
Keep the people you sell to and the people you market to in one shared view: Gorgias and Rollworks sync contacts, accounts, and engagement in real time, in both directions.
Gorgias owns the customer relationship and the pipeline; Rollworks runs the campaigns, audiences, and outreach that fill it. The two overlap on the same people and companies — a lead in one system is a subscriber, a segment member, an event registrant, or an ad audience in the other. When that overlap is bridged by CSV exports or a nightly job, sales works from lists that no longer match reality and marketing keeps targeting people whose status has already moved on.
Stacksync syncs Satisfaction surveys, Events, Custom fields, Tickets in Gorgias with Audience Segments, Campaigns, Ad Groups and Ads, Reporting and Attribution in Rollworks field by field, in real time, and in both directions. You decide which system owns which fields — Gorgias can own account and opportunity status while Rollworks owns engagement and campaign membership — and Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 02 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 03 Sync CRM Audience Segments from a database of emails through the Audience API so lists are populated for advertising without manual CSV uploads.
- 04 Read campaign delivery and attribution metrics from the GraphQL Reporting API into Postgres or a warehouse for pipeline and spend reporting.
Common sync patterns
New and updated people stay in step
When a contact or lead is created or edited in either system, the matching record appears or updates in the other, so campaigns reach real people and reps see who is already being marketed to.
Where Rollworks captures engagement: activity lands on the record
Opens, clicks, form fills, event attendance, or ad responses recorded in Rollworks post back to the contact or account in Gorgias, so reps see interest before they reach out.
Lead and lifecycle status agree
Status, stage, or score set in one system updates the matching record in the other, so a lead marketing is still nurturing is not worked as sales-ready, and a closed account stops receiving prospecting.
What you can sync between Gorgias and Rollworks
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Rollworks objects | How this pairing syncs | |
|---|---|---|---|
| Customers Unified shopper profiles that merge identities across connected stores. | Accounts (TAL Items) Individual accounts identified by domain; added or removed via the tier items endpoint (POST/DELETE) so an operational database can control which domains are targeted. | Customers is specific to Gorgias and Accounts (TAL Items) to Rollworks — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Audience Segments CRM (email), custom (cookie or ID), and lookalike segments created via /audience/v1/segments; membership is written from a warehouse with a duration of 1 to 540 days. | Users (agents) is specific to Gorgias and Audience Segments to Rollworks — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Campaigns Prospecting v2 campaigns running on Web and LinkedIn with budget, KPI, and flight settings; created and edited via API and read back for status and pacing. | Tags is specific to Gorgias and Campaigns to Rollworks — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Ad Groups and Ads Campaign subdivisions carrying attribute, contextual, geo, and device targeting plus creative; read and written to keep targeting aligned with an internal planning system. | Satisfaction surveys is specific to Gorgias and Ad Groups and Ads to Rollworks — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Reporting and Attribution Delivery and attribution metrics (impressions, clicks, cost, conversions, view-throughs) from the GraphQL Reporting API; read-only, aggregated by campaign, ad, and account domain. | Events is specific to Gorgias and Reporting and Attribution to Rollworks — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Target Account Lists Named lists of B2B accounts for ABM; managed through /audience/v1/target_accounts so a CRM or warehouse can push and reconcile the accounts RollWorks advertises against. | Custom fields is specific to Gorgias and Target Account Lists to Rollworks — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Rollworks
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Rollworks Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Rollworks through its API, with automatic retries and rate-limit backoff.
Rollworks Gorgias Interval-based propagation
DetectionStacksync polls Rollworks for changes on an incremental schedule, reading only records changed since the previous pass. Polling — reporting is pulled via GraphQL queries and account/audience membership is reconciled on a schedule.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Rollworks: NextRoll does not publish explicit rate limits; access tokens expire 24 hours after issue and refresh tokens rotate on use, so long-running syncs must keep refreshing credentials.
What ships with Gorgias ⇄ Rollworks
Connect Gorgias and Rollworks for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Rollworks connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Rollworks data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Rollworks record.
Observability
Monitoring
Track your Gorgias ⇄ Rollworks sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Rollworks.
How the Gorgias and Rollworks connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Rollworks
- Integration surface
- REST APIs (Audience, Prospecting v2) plus a GraphQL Reporting API
- Authentication
- OAuth 2.0 via NextRoll (Authorization Code grant, Bearer tokens per RFC 6749/6750); Personal Access Tokens supported for server-side scripts
- Change detection
- Polling — reporting is pulled via GraphQL queries and account/audience membership is reconciled on a schedule; no change webhooks or CDC feed is published
- Capabilities
- read · write
- Rate limits
- NextRoll does not publish explicit rate limits; access tokens expire 24 hours after issue and refresh tokens rotate on use, so long-running syncs must keep refreshing credentials.
How it works
How to connect Gorgias to Rollworks — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Rollworks with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Rollworks
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Rollworks objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ RollworksCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias RollworksCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Rollworks integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Rollworks: authenticate both systems, choose the objects to sync (such as Gorgias's Customers and Users (agents)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Rollworks connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Rollworks integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Rollworks. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Rollworks: Polling — reporting is pulled via GraphQL queries and account/audience membership is reconciled on a schedule; no change webhooks or CDC feed is published. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gorgias side: Satisfaction surveys, Events, Custom fields, Tickets, plus custom fields where Gorgias exposes them. On the Rollworks side: Audience Segments, Campaigns, Ad Groups and Ads, Reporting and Attribution. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
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As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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