Real-time
Two-way sync
Changes in Gorgias or Dynamics 365 Business Central instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gorgias to Dynamics 365 Business Central integration — real-time, two-way sync
Keep Gorgias and Dynamics 365 Business Central in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Dynamics 365 Business Central
Close the gap between front office and back office: Gorgias and Dynamics 365 Business Central share customers and status in real time, in both directions.
Gorgias holds the customer relationship; Dynamics 365 Business Central runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Users (agents), Tags, Satisfaction surveys, Events in Gorgias with Items, Sales Orders, Sales Invoices, Purchase Orders in Dynamics 365 Business Central field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- 02 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 03 Create sales orders in Business Central automatically from e-commerce or CRM order records, and sync fulfillment status back.
- 04 Mirror items and inventory levels into external channels so stock data stays current outside the ERP.
Common sync patterns
Where Dynamics 365 Business Central is the finance system of record: money status on the account
Invoice and payment state from Dynamics 365 Business Central shows on the account in Gorgias, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Dynamics 365 Business Central manages people and org data: keep Gorgias aligned
Owners, territories, and org structure informed by Dynamics 365 Business Central stay current in Gorgias.
What you can sync between Gorgias and Dynamics 365 Business Central
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Dynamics 365 Business Central objects | How this pairing syncs | |
|---|---|---|---|
| Customers Unified shopper profiles that merge identities across connected stores. | Customers Core master data synced with CRMs so sales and finance share one customer list. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Tags Categorize tickets for routing and downstream analytics. | Vendors Supplier master data synced with procurement and AP automation tools. | Tags is specific to Gorgias and Vendors to Dynamics 365 Business Central — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Items Product and inventory records aligned with e-commerce and warehouse systems. | Satisfaction surveys is specific to Gorgias and Items to Dynamics 365 Business Central — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Sales Orders Order headers and lines created from external channels and read back for fulfillment status. | Events is specific to Gorgias and Sales Orders to Dynamics 365 Business Central — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Sales Invoices Billing documents synced to CRMs and payment platforms. | Custom fields is specific to Gorgias and Sales Invoices to Dynamics 365 Business Central — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Purchase Orders Procurement documents exchanged with supplier-facing systems. | Tickets is specific to Gorgias and Purchase Orders to Dynamics 365 Business Central — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Dynamics 365 Business Central
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Dynamics 365 Business Central Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Dynamics 365 Business Central through its API, with automatic retries and rate-limit backoff.
Dynamics 365 Business Central Gorgias Sub-second propagation
DetectionDynamics 365 Business Central notifies Stacksync of record changes through webhook events. API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Gorgias ⇄ Dynamics 365 Business Central
Connect Gorgias and Dynamics 365 Business Central for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Dynamics 365 Business Central connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Dynamics 365 Business Central data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Dynamics 365 Business Central record.
Observability
Monitoring
Track your Gorgias ⇄ Dynamics 365 Business Central sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Dynamics 365 Business Central.
How the Gorgias and Dynamics 365 Business Central connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Dynamics 365 Business Central
- Integration surface
- REST API built on OData v4 (standard API v2.0), extensible with custom API pages in AL
- Authentication
- OAuth 2.0 via Microsoft Entra ID
- Change detection
- API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime
- Capabilities
- read · write · webhooks
How it works
How to connect Gorgias to Dynamics 365 Business Central — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Dynamics 365 Business Central with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Dynamics 365 Business Central
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Dynamics 365 Business Central objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Dynamics 365 Business CentralCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Dynamics 365 Business CentralCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Dynamics 365 Business Central integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Dynamics 365 Business Central: authenticate both systems, choose the objects to sync (such as Gorgias's Customers and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Dynamics 365 Business Central: API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events, plus custom fields where Gorgias exposes them. On the Dynamics 365 Business Central side: Items, Sales Orders, Sales Invoices, Purchase Orders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Dynamics 365 Business Central: Where Dynamics 365 Business Central is the finance system of record: money status on the account; One customer master; Where Dynamics 365 Business Central manages people and org data: keep Gorgias aligned. Invoice and payment state from Dynamics 365 Business Central shows on the account in Gorgias, so reps see balances before promising the next order.
-
Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Dynamics 365 Business Central: REST API built on OData v4 (standard API v2.0), extensible with custom API pages in AL. Authentication: OAuth 2.0 via Microsoft Entra ID. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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