Real-time
Two-way sync
Changes in Gorgias or Splunk instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Analytics
Gorgias to Splunk integration — real-time, two-way sync
Keep Gorgias and Splunk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Splunk
Put live Gorgias data behind every dashboard and cohort in Splunk, and write the segments and scores Splunk computes back onto the Gorgias record — one connection, not a nightly export.
Splunk turns data into dashboards, cohorts, and metrics; Gorgias is where customers, contacts, deals, and activity actually live and change. The two meet wherever a number is really about a specific account, segment, or stage — yet most teams feed the CRM into analytics as a nightly extract or a hand-maintained connector, so the reporting lags the business and can't be sliced by the customers and segments that matter.
Stacksync syncs Custom fields, Tickets, Messages, Customers from Gorgias into Splunk field by field and within seconds, so every dashboard and cohort runs on current records instead of a stale copy. Because the connection runs both ways, the cohorts, scores, and metrics computed in Splunk write back to fields in Gorgias, landing where the people working accounts can see them. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Ingest application, CRM, or database records into Splunk via the HTTP Event Collector so operational data lands alongside logs for correlation and dashboards.
- 02 Read and write KV Store collections to keep Splunk lookups — asset inventories, allow/deny lists, enrichment tables — in sync with an external source of truth in both directions.
- 03 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 04 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
Common sync patterns
Where Gorgias accepts updates: segments and scores back on the record
Cohorts, scores, and computed metrics from Splunk sync onto fields in Gorgias, putting the analysis where reps and owners actually work the accounts.
One customer across analytics and CRM
The same account or person is keyed consistently in both systems, so a profile or row in Splunk lines up with the contact or account in Gorgias.
A record that outlives edits in the CRM
A continuously synced copy of Gorgias's records and activity in Splunk keeps a queryable history even as records change or age out of the CRM.
What you can sync between Gorgias and Splunk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Splunk objects | How this pairing syncs | |
|---|---|---|---|
| Users (agents) Support staff records used for assignment and workload reporting. | Saved Searches Scheduled searches, reports, and the definitions behind alerts at /services/saved/searches with full create, update, and delete. Read out for governance and coverage review, or provisioned and updated from a config source. | Users (agents) is specific to Gorgias and Saved Searches to Splunk — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Fired Alerts Triggered alert instances listed at /services/alerts/fired_alerts; alert configuration (conditions, schedule, actions) lives on the corresponding saved search. Landed in a database for alert-trend and detection-coverage reporting. | Tags is specific to Gorgias and Fired Alerts to Splunk — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | KV Store Collections App-scoped, MongoDB-backed key-value collections at /servicesNS/{owner}/{app}/storage/collections/data/{collection} with full CRUD and batch endpoints. Genuinely bidirectional lookup/state store — read records out or write records in. | Satisfaction surveys is specific to Gorgias and KV Store Collections to Splunk — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Indexes Index inventory and settings (retention, max size, event counts) via /services/data/indexes, with create and edit; loaded into a database for capacity, retention, and data-onboarding tracking. | Events is specific to Gorgias and Indexes to Splunk — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | HTTP Event Collector The write-in path: POST events and metrics to /services/collector (port 8088, or 443 on Splunk Cloud) authenticated with a per-input HEC token, so external records are indexed alongside logs for search and correlation. | Custom fields is specific to Gorgias and HTTP Event Collector to Splunk — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Users and Roles Accounts at /services/authentication/users and role/capability definitions at /services/authorization/roles, with full CRUD; exported for access reviews or provisioned from an identity source of truth. | Tickets is specific to Gorgias and Users and Roles to Splunk — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Splunk
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Splunk Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Splunk through its API, with automatic retries and rate-limit backoff.
Splunk Gorgias Sub-second propagation
DetectionSplunk notifies Stacksync of record changes through webhook events. Time-range searches over indexed events (earliest/latest on _time or _indextime).
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Splunk: The management REST API throttles through search-concurrency quotas — max concurrent searches per user and role, plus per-CPU historical search limits in limits.conf — rather than a fixed per-request rate; exceeding quota queues or blocks jobs. HEC has per-token and per-instance throughput limits, and Splunk Cloud adds ingestion and API limits on top.
What ships with Gorgias ⇄ Splunk
Connect Gorgias and Splunk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Splunk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Splunk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Splunk record.
Observability
Monitoring
Track your Gorgias ⇄ Splunk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Splunk.
How the Gorgias and Splunk connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Splunk
- Integration surface
- REST API (management API + HTTP Event Collector)
- Authentication
- HTTP Basic (username/password), or a session key from POST /services/auth/login sent as Authorization: Splunk <key>, or a bearer authentication token (Authorization: Bearer <token>). The HTTP Event Collector uses its own per-input token (Authorization: Splunk <hec-token>). Management API defaults to port 8089; HEC to port 8088 (443 on Splunk Cloud).
- Change detection
- Time-range searches over indexed events (earliest/latest on _time or _indextime); events are immutable once indexed, so incremental extraction advances a time cursor rather than a modified-date CDC feed. Config objects such as saved searches and KV Store are polled; alerts can push via a saved-search webhook action.
- Capabilities
- read · write · webhooks
- Rate limits
- The management REST API throttles through search-concurrency quotas — max concurrent searches per user and role, plus per-CPU historical search limits in limits.conf — rather than a fixed per-request rate; exceeding quota queues or blocks jobs. HEC has per-token and per-instance throughput limits, and Splunk Cloud adds ingestion and API limits on top.
How it works
How to connect Gorgias to Splunk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Splunk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Splunk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Splunk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ SplunkCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias SplunkCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Splunk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Splunk: authenticate both systems, choose the objects to sync (such as Gorgias's Users (agents) and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Splunk: Where Gorgias accepts updates: segments and scores back on the record; One customer across analytics and CRM; A record that outlives edits in the CRM. Cohorts, scores, and computed metrics from Splunk sync onto fields in Gorgias, putting the analysis where reps and owners actually work the accounts.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Splunk: REST API (management API + HTTP Event Collector). Authentication: HTTP Basic (username/password), or a session key from POST /services/auth/login sent as Authorization: Splunk <key>, or a bearer authentication token (Authorization: Bearer <token>). The HTTP Event Collector uses its own per-input token (Authorization: Splunk <hec-token>). Management API defaults to port 8089; HEC to port 8088 (443 on Splunk Cloud). Stacksync manages authentication, retries, and rate limits on both sides.
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Splunk: Authentication supports HTTP Basic, a session key from /services/auth/login (Authorization: Splunk <key>), and bearer authentication tokens; the HTTP Event Collector uses its own per-input token. Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Stacksync's field mapping accounts for these differences between Gorgias and Splunk without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Splunk records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 481 integrations available for Gorgias and Splunk.
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