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CRM ⇄ Human resources

Gorgias to Oracle Fusion Cloud HCM integration — real-time, two-way sync

Keep Gorgias and Oracle Fusion Cloud HCM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Gorgias and Oracle Fusion Cloud HCM

Keep the people who own accounts in Gorgias in step with the workforce records in Oracle Fusion Cloud HCM, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Gorgias runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Oracle Fusion Cloud HCM. Oracle Fusion Cloud HCM is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Events, Custom fields, Tickets, Messages in Gorgias with Positions, Departments (Organizations), Locations, Grades and Salaries in Oracle Fusion Cloud HCM field by field, in real time, and in both directions. You decide which system owns which fields, so Oracle Fusion Cloud HCM stays authoritative on roles and org structure while Gorgias keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • 03 Keep Positions and Departments aligned between Oracle HCM and a finance/ERP system so cost centers and reporting structures match.
  • 04 Sync Absences (workerAbsenceEntries) into a scheduling or workforce-management database for coverage planning.

Common sync patterns

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

Where Oracle Fusion Cloud HCM tracks people the business also engages: contacts stay in sync

A person recorded in Oracle Fusion Cloud HCM, such as a candidate or applicant, can create or update the matching contact in Gorgias, so relationship history and outreach are not rebuilt from scratch when the same individual appears in both.

New team members provisioned when they are hired

When Oracle Fusion Cloud HCM records a new hire, a matching user or owner is created in Gorgias, so a new rep can start working accounts without waiting on a manual setup ticket.

What you can sync between Gorgias and Oracle Fusion Cloud HCM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects Oracle Fusion Cloud HCM objects How this pairing syncs
Tickets The central support object, aggregating a conversation across channels. Departments (Organizations) Org-structure records that define cost centers and reporting lines; typically mastered in HCM and read into other systems. Tickets is specific to Gorgias and Departments (Organizations) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Messages Individual inbound and outbound messages attached to a ticket. Locations Physical work locations referenced by assignments; synced so downstream provisioning and directory tools resolve the same location codes. Messages is specific to Gorgias and Locations to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Customers Unified shopper profiles that merge identities across connected stores. Grades and Salaries Grade, grade-rate, and worker compensation records; usually read out for compensation and headcount analytics, and written back for corrections. Customers is specific to Gorgias and Grades and Salaries to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Users (agents) Support staff records used for assignment and workload reporting. Absences (workerAbsenceEntries) Time-off and leave entries; synced into scheduling or workforce-management databases for coverage planning. Users (agents) is specific to Gorgias and Absences (workerAbsenceEntries) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Tags Categorize tickets for routing and downstream analytics. Workers (publicWorkers) Person master with personNumber, names, national IDs, and work relationships; synced two-way via the /workers resource, which replaced the desupported /emps resource. Tags is specific to Gorgias and Workers (publicWorkers) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Satisfaction surveys CSAT responses synced out for support quality reporting. Assignments Child of a worker's work relationship carrying job, position, department, location, grade, and manager; effective-dated, so writes go through PATCH with an effective date. Satisfaction surveys is specific to Gorgias and Assignments to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.

How changes propagate between Gorgias and Oracle Fusion Cloud HCM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gorgias Oracle Fusion Cloud HCM Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Oracle Fusion Cloud HCM through its API, with automatic retries and rate-limit backoff.

Oracle Fusion Cloud HCM Gorgias Sub-second propagation

DetectionChanges in Oracle Fusion Cloud HCM are captured at the source via change data capture — no polling loop against its API. Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change).

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
  • Oracle Fusion Cloud HCM: Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
What ships with Gorgias ⇄ Oracle Fusion Cloud HCM

Connect Gorgias and Oracle Fusion Cloud HCM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Oracle Fusion Cloud HCM connection.

Real-time

Two-way sync

Changes in Gorgias or Oracle Fusion Cloud HCM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or Oracle Fusion Cloud HCM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or Oracle Fusion Cloud HCM record.

Observability

Monitoring

Track your Gorgias ⇄ Oracle Fusion Cloud HCM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and Oracle Fusion Cloud HCM.

How the Gorgias and Oracle Fusion Cloud HCM connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

Oracle Fusion Cloud HCM

Integration surface
REST API (/hcmRestApi/resources), Atom feeds, and HCM Data Loader (HDL) for bulk
Authentication
OAuth 2.0 bearer tokens via Oracle Identity Cloud Service (IDCS/IAM); HTTP Basic and SAML/JWT bearer over SSL are also accepted, enforced by Oracle Web Services Manager (OWSM)
Change detection
Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change); REST q= filters on LastUpdateDate and HCM Extract in incremental mode cover broader deltas
Capabilities
read · write · CDC
Rate limits
Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
How it works

How to connect Gorgias to Oracle Fusion Cloud HCM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and Oracle Fusion Cloud HCM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    Oracle Fusion Cloud HCM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and Oracle Fusion Cloud HCM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ Oracle Fusion Cloud HCM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias Oracle Fusion Cloud HCM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and Oracle Fusion Cloud HCM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 508 integrations available for Gorgias and Oracle Fusion Cloud HCM.

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