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CRM ⇄ Database

Gorgias to PostgreSQL integration — real-time, two-way sync

Keep Gorgias and PostgreSQL in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gorgias and PostgreSQL

Treat Gorgias like part of your database: its records live in PostgreSQL as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in PostgreSQL, where it can be queried and joined like everything else.

Stacksync mirrors Customers, Users (agents), Tags, Satisfaction surveys from Gorgias into Materialized Views, Schemas, Columns, Primary and Unique Keys in PostgreSQL with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • 01 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
  • 02 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
  • 03 Expose SaaS objects (CRM contacts, ERP invoices, support tickets) as Postgres tables that internal tools can query and join
  • 04 Let an application write to its own database and have those rows appear as records in business systems in near real time

Common sync patterns

Product events onto CRM records

Signup, usage, or lifecycle changes written to PostgreSQL sync onto the matching records in Gorgias, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gorgias API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gorgias arrive as row changes in PostgreSQL, ready to drive jobs and notifications.

What you can sync between Gorgias and PostgreSQL

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects PostgreSQL objects How this pairing syncs
Tags Categorize tickets for routing and downstream analytics. Tables The primary sync target; rows map one-to-one to records in connected SaaS systems. Tags is specific to Gorgias and Tables to PostgreSQL — each maps to any object or custom field on the other side.
Satisfaction surveys CSAT responses synced out for support quality reporting. Views Read-side projections used to expose joined or filtered data to a sync. Satisfaction surveys is specific to Gorgias and Views to PostgreSQL — each maps to any object or custom field on the other side.
Events Activity records useful for auditing what happened on a ticket. Materialized Views Precomputed result sets synced outward on a refresh schedule. Events is specific to Gorgias and Materialized Views to PostgreSQL — each maps to any object or custom field on the other side.
Custom fields Extend tickets with brand-specific attributes. Schemas Namespaces that scope which tables a sync reads and writes. Custom fields is specific to Gorgias and Schemas to PostgreSQL — each maps to any object or custom field on the other side.
Tickets The central support object, aggregating a conversation across channels. Columns Field-level mapping targets; types are mapped to the connected system's field types. Tickets is specific to Gorgias and Columns to PostgreSQL — each maps to any object or custom field on the other side.
Messages Individual inbound and outbound messages attached to a ticket. Primary and Unique Keys Used as match keys for idempotent upserts and conflict resolution. Messages is specific to Gorgias and Primary and Unique Keys to PostgreSQL — each maps to any object or custom field on the other side.

How changes propagate between Gorgias and PostgreSQL

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gorgias PostgreSQL Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is applied to PostgreSQL as a row-level write, with types converted between the two schemas.

PostgreSQL Gorgias Sub-second propagation

DetectionChanges in PostgreSQL are captured at the source via change data capture — no polling loop against its API. Logical replication (wal_level = logical) for change data capture via the "Postgres" connector.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
  • PostgreSQL: No API rate limits; throughput is bounded by connection limits, instance resources, and replication slot throughput.
What ships with Gorgias ⇄ PostgreSQL

Connect Gorgias and PostgreSQL for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–PostgreSQL connection.

Real-time

Two-way sync

Changes in Gorgias or PostgreSQL instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or PostgreSQL data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or PostgreSQL record.

Observability

Monitoring

Track your Gorgias ⇄ PostgreSQL sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and PostgreSQL.

How the Gorgias and PostgreSQL connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

PostgreSQL

Integration surface
SQL wire protocol (PostgreSQL frontend/backend protocol)
Authentication
Database credentials (connection string or parameters), with optional SSL root certificate upload and optional SSH tunnel (SSH user + host); a least-privilege DB user
Change detection
Logical replication (wal_level = logical) for change data capture via the "Postgres" connector; database triggers (TRIGGER grant + stacksync_logging schema) via the trigger-based "Postgres Heroku" connector where
Capabilities
read · write · CDC
Rate limits
No API rate limits; throughput is bounded by connection limits, instance resources, and replication slot throughput
PostgreSQL setup guide
How it works

How to connect Gorgias to PostgreSQL — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and PostgreSQL with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    PostgreSQL connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and PostgreSQL objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ PostgreSQL
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias PostgreSQL
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and PostgreSQL integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 548 integrations available for Gorgias and PostgreSQL.

Popular · 7 of 548
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