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E-commerce ⇄ CRM

Easypost to Gorgias integration — real-time, two-way sync

Keep Easypost and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Easypost and Gorgias

Keep the customers and orders that Gorgias and Easypost share aligned in real time, so sales works from live purchase history and the store works from current account details.

Gorgias holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Easypost runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links Events, Custom fields, Tickets, Messages in Gorgias to CarrierAccount, Webhook, Shipment, Address in Easypost with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • 03 Sync CarrierAccount configuration and negotiated rates so shipping options stay consistent across the storefront, ERP, and 3PL systems.
  • 04 Pull Shipment, Rate, and Refund records into a warehouse to report shipping cost per carrier and service and reclaim postage on labels that were never scanned.

Common sync patterns

Where both keep product records: catalog and CRM products aligned

Where Gorgias tracks products or line items and Easypost holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.

One customer identity across sales and store

A person who exists as a contact in Gorgias and a buyer in Easypost is kept as a single, deduplicated record, so both teams work from the same customer instead of two partial copies.

Where Easypost records orders: purchase history on the account

Orders and their status from Easypost appear on the matching contact or account in Gorgias, so reps see what a customer has bought and what is in flight before the next conversation.

What you can sync between Easypost and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Easypost objects Gorgias objects How this pairing syncs
Webhook Event subscriptions delivering an Event via HTTP POST on object changes; full CRUD (create, retrieve, list, update, delete) and the mechanism for near-real-time change delivery to Stacksync. Custom fields Extend tickets with brand-specific attributes. Webhook is specific to Easypost and Custom fields to Gorgias — each maps to any object or custom field on the other side.
Shipment The central writable object: create with a to/from Address and Parcel, receive Rate options, then buy a label to get postage_label and tracking_code; retrieve and list with cursor pagination. Tickets The central support object, aggregating a conversation across channels. Shipment is specific to Easypost and Tickets to Gorgias — each maps to any object or custom field on the other side.
Address Origin and destination locations; create, retrieve, and list, plus address verification (delivery and residential) to normalize and validate addresses before they are saved downstream. Messages Individual inbound and outbound messages attached to a ticket. Address is specific to Easypost and Messages to Gorgias — each maps to any object or custom field on the other side.
Parcel Package dimensions and weight (or a predefined_package); created standalone or inline on a Shipment and reused across shipments and batches. Customers Unified shopper profiles that merge identities across connected stores. Parcel is specific to Easypost and Customers to Gorgias — each maps to any object or custom field on the other side.
Rate Carrier service and price options EasyPost generates on a Shipment; read-only - you select a rate id and buy it, you do not create or edit rates directly. Users (agents) Support staff records used for assignment and workload reporting. Rate is specific to Easypost and Users (agents) to Gorgias — each maps to any object or custom field on the other side.
Tracker Tracking for a shipment by tracking_code and carrier; create a Tracker to begin tracking, read status and tracking_details, and receive tracker.updated events via webhook as the parcel moves. Tags Categorize tickets for routing and downstream analytics. Tracker is specific to Easypost and Tags to Gorgias — each maps to any object or custom field on the other side.

How changes propagate between Easypost and Gorgias

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Easypost Gorgias Sub-second propagation

DetectionEasypost notifies Stacksync of record changes through webhook events. Webhooks deliver an Event via HTTP POST on object changes (e.g.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Gorgias Easypost Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Easypost through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Easypost: Fixed 5 requests/second on index (list) endpoints plus a dynamic load-based limiter protecting buy and rate operations; exceeding either returns HTTP 429 Too Many Requests.
  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Easypost ⇄ Gorgias

Connect Easypost and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Easypost–Gorgias connection.

Real-time

Two-way sync

Changes in Easypost or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Easypost or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Easypost or Gorgias record.

Observability

Monitoring

Track your Easypost ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Easypost and Gorgias.

How the Easypost and Gorgias connectors work

Easypost

Integration surface
REST API (EasyPost API v2, https://api.easypost.com/v2)
Authentication
HTTP Basic auth with the API key as the username and an empty password (Bearer token also accepted); separate Test and Production keys
Change detection
Webhooks deliver an Event via HTTP POST on object changes (e.g. tracker.updated); historical pulls via list/index endpoints using before_id/after_id cursor pagination
Capabilities
read · write · webhooks
Rate limits
Fixed 5 requests/second on index (list) endpoints plus a dynamic load-based limiter protecting buy and rate operations; exceeding either returns HTTP 429 Too Many Requests
Easypost setup guide

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Easypost to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Easypost and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Easypost connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Easypost and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Easypost ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Easypost Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Easypost and Gorgias integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 467 integrations available for Easypost and Gorgias.

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