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Database ⇄ CRM

Citus to Gorgias integration — real-time, two-way sync

Keep Citus and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Citus and Gorgias

Treat Gorgias like part of your database: its records live in Citus as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Citus, where it can be queried and joined like everything else.

Stacksync mirrors Events, Custom fields, Tickets, Messages from Gorgias into Views, Sequences, Distributed tables, Reference tables in Citus with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • 01 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • 02 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • 03 Write CRM or billing records into reference tables so distributed queries can join operational context locally on every node.
  • 04 Use a Citus cluster as the scalable operational store behind a customer-facing app while syncing summaries back to internal tools.

Common sync patterns

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gorgias API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gorgias arrive as row changes in Citus, ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Gorgias become tables in Citus you can join with application data directly.

What you can sync between Citus and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Citus objects Gorgias objects How this pairing syncs
Reference tables Small lookup tables replicated to every node, synced like ordinary Postgres tables. Events Activity records useful for auditing what happened on a ticket. Reference tables is specific to Citus and Events to Gorgias — each maps to any object or custom field on the other side.
Local tables Coordinator-only tables that behave exactly like standard PostgreSQL tables. Custom fields Extend tickets with brand-specific attributes. Local tables is specific to Citus and Custom fields to Gorgias — each maps to any object or custom field on the other side.
Schemas Standard Postgres namespaces used to scope what a sync user can read and write. Tickets The central support object, aggregating a conversation across channels. Schemas is specific to Citus and Tickets to Gorgias — each maps to any object or custom field on the other side.
Views Curated projections over distributed data, often used as read-only sync sources. Messages Individual inbound and outbound messages attached to a ticket. Views is specific to Citus and Messages to Gorgias — each maps to any object or custom field on the other side.
Sequences Key generators that matter when external writes must not collide with application inserts. Customers Unified shopper profiles that merge identities across connected stores. Sequences is specific to Citus and Customers to Gorgias — each maps to any object or custom field on the other side.
Distributed tables Tables sharded across worker nodes by a distribution column; the main sync target for large datasets. Users (agents) Support staff records used for assignment and workload reporting. Distributed tables is specific to Citus and Users (agents) to Gorgias — each maps to any object or custom field on the other side.

How changes propagate between Citus and Gorgias

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Citus Gorgias Sub-second propagation

DetectionChanges in Citus are captured at the source via change data capture — no polling loop against its API. PostgreSQL logical decoding / CDC, with caveats: changes to distributed tables occur on worker shards, so CDC setup differs from single-node Postgres.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Gorgias Citus Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is applied to Citus as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Citus ⇄ Gorgias

Connect Citus and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Citus–Gorgias connection.

Real-time

Two-way sync

Changes in Citus or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Citus or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Citus or Gorgias record.

Observability

Monitoring

Track your Citus ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Citus and Gorgias.

How the Citus and Gorgias connectors work

Citus

Integration surface
PostgreSQL wire protocol; any standard Postgres driver connects to the coordinator node
Authentication
Database credentials (standard PostgreSQL authentication; managed deployments add cloud IAM options)
Change detection
PostgreSQL logical decoding / CDC, with caveats: changes to distributed tables occur on worker shards, so CDC setup differs from single-node Postgres
Capabilities
read · write · CDC

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Citus to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Citus and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Citus connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Citus and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Citus ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Citus Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Citus and Gorgias integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 435 integrations available for Citus and Gorgias.

Popular · 7 of 435
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