Real-time
Two-way sync
Changes in Gorgias or Wrike instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gorgias to Wrike integration — real-time, two-way sync
Keep Gorgias and Wrike in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and Wrike
Sync what happens in Wrike with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Wrike holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Tasks, Folders & Projects, Custom Fields, Comments in Wrike to Tickets, Messages, Customers, Users (agents) in Gorgias with bi-directional, real-time sync. Activity and record changes in Wrike update the matching contact or account in Gorgias, and CRM data flows the other way wherever Wrike can store and use it.
Common use cases
- 01 Write closed deals or new orders from a CRM or ERP into Wrike Tasks to launch delivery, onboarding, or fulfillment projects automatically.
- 02 Mirror Folders, Projects, and Timelogs into a warehouse for cross-team reporting on status, timelines, and logged hours without manual exports.
- 03 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 04 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
Common sync patterns
Where Wrike can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Wrike, so people working there have the context without switching tools.
Where Wrike handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gorgias, so sales sees open issues before the next call.
Where Wrike supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
What you can sync between Gorgias and Wrike
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Wrike objects | How this pairing syncs | |
|---|---|---|---|
| Custom fields Extend tickets with brand-specific attributes. | Custom Fields Typed fields (Text, Numeric, Date, DropDown, Contacts, Checkbox) defined at account or space level; mapped to database columns, with values written by field ID. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tickets The central support object, aggregating a conversation across channels. | Tasks The primary unit of work and main record; created, updated, completed, and deleted via the REST v4 API and synced two-way. Subtasks are Tasks linked by superTask/subTask references. | Tickets is specific to Gorgias and Tasks to Wrike — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Folders & Projects The container hierarchy: Folders group Tasks, and Projects add dates, an owner, and a status. Each maps to a synced table scope, and its structure defines what a sync covers. | Messages is specific to Gorgias and Folders & Projects to Wrike — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Comments Discussion and activity entries attached to Tasks and Folders; read out for history and reporting or written back as comments. | Customers is specific to Gorgias and Comments to Wrike — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Timelogs Time-tracking entries logged against Tasks; read for billing and utilization reporting or written back when hours are recorded elsewhere. | Users (agents) is specific to Gorgias and Timelogs to Wrike — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Contacts Account members and user groups referenced by task responsibles and authors; read to resolve IDs to names and email addresses. | Tags is specific to Gorgias and Contacts to Wrike — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Wrike
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Wrike Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Wrike through its API, with automatic retries and rate-limit backoff.
Wrike Gorgias Sub-second propagation
DetectionWrike notifies Stacksync of record changes through webhook events. Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Wrike: Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff.
What ships with Gorgias ⇄ Wrike
Connect Gorgias and Wrike for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Wrike connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Wrike data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Wrike record.
Observability
Monitoring
Track your Gorgias ⇄ Wrike sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Wrike.
How the Gorgias and Wrike connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Wrike
- Integration surface
- REST API v4 (JSON), single account endpoint such as www.wrike.com/api/v4; the data-center host (US or EU) comes from the OAuth token response, plus REST-managed Webhooks
- Authentication
- OAuth 2.0 for multi-user apps (Authorization header carrying access_token and requested scopes), and a legacy Permanent Access Token for single-account and testing use
- Change detection
- Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event filtering and custom payload fields; polling the task updatedDate is the fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Approximately 400 requests/minute per user (estimated on a per-second basis) with a higher per-IP ceiling; exceeding the limit or tripping Wrike's internal overload protection returns HTTP 429, handled with exponential backoff
How it works
How to connect Gorgias to Wrike — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Wrike with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Wrike
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Wrike objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ WrikeCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias WrikeCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Wrike integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Wrike: authenticate both systems, choose the objects to sync (such as Gorgias's Custom fields and Tickets), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Wrike. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Wrike: Webhooks scoped to a folder, a space, or the whole account fire on events like TaskCreated, TaskStatusChanged, and FolderCreated, with event filtering and custom payload fields; polling the task updatedDate is the fallback. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Wrike side: Tasks, Folders & Projects, Custom Fields, Comments, plus custom fields where Wrike exposes them. On the Gorgias side: Tickets, Messages, Customers, Users (agents). Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Wrike: Where Wrike can store CRM context: fields kept current; Where Wrike handles support or shared inboxes; Where Wrike supplies contact or company data. Owner, lifecycle stage, or account details from Gorgias sync into Wrike, so people working there have the context without switching tools.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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