Real-time
Two-way sync
Changes in Gorgias or Notion instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gorgias to Notion integration — real-time, two-way sync
Keep Gorgias and Notion in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Gorgias and Notion
Sync what happens in Notion with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Notion holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Users, Comments, Files and attachments, Pages in Notion to Events, Custom fields, Tickets, Messages in Gorgias with bi-directional, real-time sync. Activity and record changes in Notion update the matching contact or account in Gorgias, and CRM data flows the other way wherever Notion can store and use it.
Common use cases
- 01 Sync a Notion content-calendar database with Jira or Linear by mapping status and date properties both directions.
- 02 Read Notion wiki Pages and their Blocks into a database or search index for internal knowledge retrieval.
- 03 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 04 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
Common sync patterns
Where Notion can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Notion, so people working there have the context without switching tools.
Where Notion supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
What you can sync between Gorgias and Notion
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Notion objects | How this pairing syncs | |
|---|---|---|---|
| Custom fields Extend tickets with brand-specific attributes. | Blocks The page body — paragraphs, headings, to-dos, tables — nested as children and fetched recursively, separate from a page's properties. | Custom fields is specific to Gorgias and Blocks to Notion — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Formula and Rollup properties Values computed by Notion from other fields; read-only, so they are pulled out for reporting but never written back. | Tickets is specific to Gorgias and Formula and Rollup properties to Notion — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Users Workspace members and bots referenced by people properties; read-only — users cannot be created or invited through the API. | Messages is specific to Gorgias and Users to Notion — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Comments Page and inline discussion threads; can be read and created, useful for surfacing Notion activity in another system. | Customers is specific to Gorgias and Comments to Notion — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Files and attachments File-property and file-block values. Notion-hosted URLs are temporary and expire, so files are re-fetched or copied at sync time. | Users (agents) is specific to Gorgias and Files and attachments to Notion — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Pages The core content unit and also every row of a database; synced two-way as records, with typed properties mapping to table columns. | Tags is specific to Gorgias and Pages to Notion — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Notion
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Notion Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Notion through its API, with automatic retries and rate-limit backoff.
Notion Gorgias Sub-second propagation
DetectionNotion notifies Stacksync of record changes through webhook events. Workspace webhooks (page.created, page.content_updated, data_source.schema_updated, comment.created.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Notion: Average of ~3 requests/second per integration with some bursts; 429 with a Retry-After header when exceeded. Payloads capped at 500 KB and 1000 block elements.
What ships with Gorgias ⇄ Notion
Connect Gorgias and Notion for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Notion connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Notion data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Notion record.
Observability
Monitoring
Track your Gorgias ⇄ Notion sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Notion.
How the Gorgias and Notion connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Notion
- Integration surface
- REST API (api.notion.com/v1)
- Authentication
- OAuth 2.0 for public integrations, or an internal integration secret (bearer token); every request must send a Notion-Version header
- Change detection
- Workspace webhooks (page.created, page.content_updated, data_source.schema_updated, comment.created; HMAC-SHA256 signed) plus polling on each page's last_edited_time
- Capabilities
- read · write · webhooks
- Rate limits
- Average of ~3 requests/second per integration with some bursts; 429 with a Retry-After header when exceeded. Payloads capped at 500 KB and 1000 block elements.
How it works
How to connect Gorgias to Notion — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Notion with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Notion
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Notion objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ NotionCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias NotionCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Notion integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Notion: authenticate both systems, choose the objects to sync (such as Gorgias's Custom fields and Tickets), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Notion connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Notion integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Notion. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On Notion: Workspace webhooks (page.created, page.content_updated, data_source.schema_updated, comment.created; HMAC-SHA256 signed) plus polling on each page's last_edited_time. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Notion side: Users, Comments, Files and attachments, Pages, plus custom fields where Notion exposes them. On the Gorgias side: Events, Custom fields, Tickets, Messages. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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