Real-time
Two-way sync
Changes in Azure Active Directory or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Security and identity ⇄ CRM
Azure Active Directory to Gorgias integration — real-time, two-way sync
Keep Azure Active Directory and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Azure Active Directory and Gorgias
Keep the people Gorgias and Azure Active Directory both track in agreement in real time: the internal users who own records in Gorgias, and the customer login accounts in Azure Active Directory.
A CRM and an identity system usually describe different populations. Gorgias tracks customers, contacts, and the deals in motion; Azure Active Directory governs who is allowed to sign in and what they can reach. Where the two meet is people. The reps who own records in Gorgias are the same employees Azure Active Directory provisions and disables, and when Azure Active Directory also runs the login accounts for your product, the customers in Gorgias are the same users Azure Active Directory authenticates. Left unconnected, a departure in Azure Active Directory leaves stale ownership sitting in Gorgias, and a signup in Azure Active Directory never reaches the account it belongs to.
Stacksync syncs Tickets, Messages, Customers, Users (agents) in Gorgias with Groups, Group memberships, Applications, Service principals in Azure Active Directory in real time and in both directions, matching on email or an external ID and mapping field by field. You decide which system owns which fields, and new users, role and group changes, deactivations, and account status move within seconds instead of waiting on a quarterly access review or a manual export.
Common use cases
- 01 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- 02 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- 03 Replicate Groups and their Members into a Postgres warehouse for access reviews and entitlement reporting.
- 04 Mirror Applications and Service principals into a database or CMDB to track app ownership and credential expiry.
Common sync patterns
Group and entitlement membership as CRM fields
Membership of a directory group or an entitlement in Azure Active Directory maps to fields in Gorgias, such as product tier, plan, or internal team, so segmentation reflects real access rather than a manual guess.
Where a closed deal should provision access: Gorgias drives Azure Active Directory
A won or activated customer in Gorgias can create or update the corresponding user or account in Azure Active Directory, so provisioning starts from the CRM record instead of a separate ticket.
Where Azure Active Directory governs your workforce: CRM users kept current
New employees in Azure Active Directory become active users in Gorgias with the right role, and group or department changes update their access and team, so the CRM's user list matches the directory without an admin re-keying it.
What you can sync between Azure Active Directory and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Azure Active Directory objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Directory roles /directoryRoles and roleManagement assignments; read for privileged-access reviews, with role-assignment writes where the granted scopes permit. | Custom fields Extend tickets with brand-specific attributes. | Directory roles is specific to Azure Active Directory and Custom fields to Gorgias — each maps to any object or custom field on the other side. | |
| Devices /devices registered or joined to the tenant; typically read-only into asset and security databases. | Tickets The central support object, aggregating a conversation across channels. | Devices is specific to Azure Active Directory and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Users /users in Microsoft Graph; synced two-way — profile attributes, accountEnabled, and assignedLicenses are read out while provisioning writes (create, update, disable, delete) are pushed back. | Messages Individual inbound and outbound messages attached to a ticket. | Users is specific to Azure Active Directory and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Groups /groups covering security and Microsoft 365 groups; created, updated, and deleted through Graph, and read into warehouses for entitlement reporting. | Customers Unified shopper profiles that merge identities across connected stores. | Groups is specific to Azure Active Directory and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Group memberships Member and owner relationships on /groups/{id}/members; added and removed via the $ref endpoint and tracked for changes with delta query on $select=members. | Users (agents) Support staff records used for assignment and workload reporting. | Group memberships is specific to Azure Active Directory and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Applications App registrations under /applications; usually read into a database or CMDB for app ownership and credential-expiry tracking. | Tags Categorize tickets for routing and downstream analytics. | Applications is specific to Azure Active Directory and Tags to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Azure Active Directory and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Azure Active Directory Gorgias Sub-second propagation
DetectionAzure Active Directory notifies Stacksync of record changes through webhook events. Microsoft Graph delta query (deltaLink tokens returning only changed users and groups, with @removed deletions) paired with change-notification.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Azure Active Directory Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Azure Active Directory through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Azure Active Directory: Resource-unit throttling: roughly 8,000 ResourceUnits per 10 seconds per app for reads on tenants over 500 users, writes near 3,000 requests per 2.5 minutes; 429 responses include a Retry-After header.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Azure Active Directory ⇄ Gorgias
Connect Azure Active Directory and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Azure Active Directory–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Azure Active Directory or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Azure Active Directory or Gorgias record.
Observability
Monitoring
Track your Azure Active Directory ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Azure Active Directory and Gorgias.
How the Azure Active Directory and Gorgias connectors work
Azure Active Directory
- Integration surface
- Microsoft Graph REST API (v1.0)
- Authentication
- OAuth 2.0 via the Microsoft identity platform using an Entra ID app registration; app-only (client credentials) or delegated flows, with directory scopes such as User.ReadWrite.All and Group.ReadWrite.All requiring tenant admin consent
- Change detection
- Microsoft Graph delta query (deltaLink tokens returning only changed users and groups, with @removed deletions) paired with change-notification webhook subscriptions for near-real-time push
- Capabilities
- read · write · webhooks
- Rate limits
- Resource-unit throttling: roughly 8,000 ResourceUnits per 10 seconds per app for reads on tenants over 500 users, writes near 3,000 requests per 2.5 minutes; 429 responses include a Retry-After header
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Azure Active Directory to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Azure Active Directory and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Azure Active Directory
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Azure Active Directory and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Azure Active Directory ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Azure Active Directory GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Azure Active Directory and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Azure Active Directory and Gorgias: authenticate both systems, choose the objects to sync (such as Azure Active Directory's Directory roles and Devices), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Azure Active Directory: Change is tracked with Microsoft Graph delta query: deltaLink tokens return only modified User and Group properties and mark deletions with an @removed annotation; unused delta tokens eventually expire and force a full resync. Stacksync's field mapping accounts for these differences between Azure Active Directory and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Azure Active Directory and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Azure Active Directory and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Azure Active Directory–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Azure Active Directory and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Azure Active Directory: Microsoft Graph delta query (deltaLink tokens returning only changed users and groups, with @removed deletions) paired with change-notification webhook subscriptions for near-real-time push. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 507 integrations available for Azure Active Directory and Gorgias.
Popular · 7 of 507
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Azure Active Directory ⇄ Oracle CX Sales -
Azure Active Directory ⇄ Outreach -
Azure Active Directory ⇄ Salesloft -
Gorgias ⇄ Onelogin -
Gorgias ⇄ Auth0 -
Gorgias ⇄ Jumpcloud - Gorgias ⇄ Active Directory
No integrations match .
