Real-time
Two-way sync
Changes in Gorgias or Microsoft Dynamics 365 Sales instantly reflect in both systems. No stale data, no manual imports.
CRM
Gorgias to Microsoft Dynamics 365 Sales integration — real-time, two-way sync
Keep Gorgias and Microsoft Dynamics 365 Sales in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gorgias and Microsoft Dynamics 365 Sales
Run Gorgias and Microsoft Dynamics 365 Sales side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Messages, Customers, Users (agents), Tags in Gorgias with Orders, Invoices, Activities, Custom Tables in Microsoft Dynamics 365 Sales in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- Run a two-way dual-run between Dynamics and another CRM during a migration.
- Feed BI models with continuously updated CRM data instead of scheduled exports.
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
What you can sync between Gorgias and Microsoft Dynamics 365 Sales
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Microsoft Dynamics 365 Sales objects | |
|---|---|---|
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Accounts Company records in Dataverse; the usual anchor for two-way sync with databases and ERPs. | |
| Events Activity records useful for auditing what happened on a ticket. | Contacts Person records linked to accounts; synced with marketing and support systems. | |
| Custom fields Extend tickets with brand-specific attributes. | Leads Prospect records; written in from enrichment or web forms, read out on qualification. | |
| Tickets The central support object, aggregating a conversation across channels. | Opportunities Deal records with stages and estimated revenue; synced for pipeline reporting and close-triggered workflows. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Quotes Pricing proposals; often synced with CPQ or ERP pricing data. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Orders Confirmed sales; handed off to ERP systems for fulfillment and billing. |
What ships with Gorgias ⇄ Microsoft Dynamics 365 Sales
Connect Gorgias and Microsoft Dynamics 365 Sales for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Microsoft Dynamics 365 Sales connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Microsoft Dynamics 365 Sales data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Microsoft Dynamics 365 Sales record.
Observability
Monitoring
Track your Gorgias ⇄ Microsoft Dynamics 365 Sales sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Microsoft Dynamics 365 Sales.
How the Gorgias and Microsoft Dynamics 365 Sales connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Microsoft Dynamics 365 Sales
- Integration surface
- Dataverse Web API (OData v4 REST)
- Authentication
- OAuth 2.0 via Microsoft Entra ID
- Change detection
- Dataverse change tracking with delta tokens, plus registered webhooks on table events
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are governed by Dataverse service protection limits evaluated per user and time window.
How it works
How to connect Gorgias to Microsoft Dynamics 365 Sales — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Microsoft Dynamics 365 Sales with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Microsoft Dynamics 365 Sales
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Microsoft Dynamics 365 Sales objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Microsoft Dynamics 365 SalesCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Microsoft Dynamics 365 SalesCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Microsoft Dynamics 365 Sales integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Microsoft Dynamics 365 Sales: authenticate both systems, choose the objects to sync (such as Gorgias's Satisfaction surveys and Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Microsoft Dynamics 365 Sales: Dataverse Web API (OData v4 REST). Authentication: OAuth 2.0 via Microsoft Entra ID. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Microsoft Dynamics 365 Sales: Dataverse change tracking issues delta tokens, letting a sync request only rows changed since its last call instead of re-scanning tables. Stacksync's field mapping accounts for these differences between Gorgias and Microsoft Dynamics 365 Sales without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Microsoft Dynamics 365 Sales records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Microsoft Dynamics 365 Sales connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Microsoft Dynamics 365 Sales integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and Microsoft Dynamics 365 Sales. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and Microsoft Dynamics 365 Sales.
Popular · 8 of 386
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Gorgias ⇄ Insightly -
Gorgias ⇄ Intercom -
Gorgias ⇄ Kommo -
Gorgias ⇄ Kustomer -
Microsoft Dynamics 365 Sales ⇄ Nimble -
Microsoft Dynamics 365 Sales ⇄ Nutshell -
Microsoft Dynamics 365 Sales ⇄ Oracle CX Sales -
Microsoft Dynamics 365 Sales ⇄ Outreach
No integrations match .
